Joyce Young Collections Reviews 5

TrustScore 3 out of 5

3.1

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Company details

  1. Bridal Shop

Written by the company

Established in 1993, Joyce Young Collections is a unique business located in Glasgow and London. Joyce Young OBE has dressed thousands of delighted women worldwide in her elegant couture designs. With elegant showrooms in Glasgow and London, Joyce Young Collections provide a uniquely tailored experience through expert styling, professional advice and award-winning customer service. Having control over production also gives them flexibility in style, fabric and offers a made to measure service.


Contact info

3.1

Average

TrustScore 3 out of 5

5 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Disappointing Service and Poor Fit – Not Worth the Premium Price

I wouldn’t recommend Joyce Young based on my experience purchasing bridesmaids’ dresses.

With my bridesmaids based in both London and Glasgow, I was initially delighted to find Joyce Young had stores in both cities, this made us think the process of fittings and style selection seem straightforward. Wanting to make it a special experience, I booked an appointment at the Glasgow store months in advance and travelled up from London to attend with my Glasgow bridesmaids.

Unfortunately, after already travelling up to Glasgow, we were told that all of the regular staff were away at a wedding fair(making it unclear why they would have booked us the appointment months in advanced). The only person available to help was a seamstress who, although bit at fault, made it clear she didn’t usually handle appointments and was unable to answer most of our questions or provide guidance on browsing styles, leaving us to our own devices.

We eventually selected dresses and had everyone measured in-store, but when the dresses were later delivered, every single one was far too large(multiple dress sizes). We were forced to take them elsewhere for alterations, adding over £300 in unexpected costs.

For the premium price point and the brand’s reputation, I had expected a far higher level of service and a better fit on delivery. I wouldn’t describe the process as warm or welcoming. Sadly, I wouldn’t recommend them based on my experience

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Grandma of the Bride

From arriving to look for a Grandmother of the Bride outfit to actually taking home the most stunning and very personalised outfit it was a totally magical experience. Valerie helped choose colour and style and her advice was spot on; Elena was there to organise and advise on absolutely everything and I couldn't have coped without her; Debbie was there on the last visit to try it all on and take it home and was very helpful and understanding of my getting the time wrong and Simona was just amazing, fantastic - fitting me, helping me with the little tweeks to the outfit and making it up. Every woman should experience this at least once in a lifetime and I feel so honoured and thrilled at the result. Made me feel very special. Thank you all so much.

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Choose Joyce Young for your most special occasions

Joyce Young is utterly delightful, highly professional. Joyce has designed the perfect couture Mother of the Groom outfit as a result of her superlative close attention to detail allied with high attention to individual client preferences and/or requirements. Joyce can also work with international clients based abroad or UK based clients, which was a huge bonus for my personal situation initially. Simply can't recommend Joyce Young and her team highly enough.

7 November 2023
Joyce Young Collections logo

Reply from Joyce Young Collections

Thank you so much for taking the time to share your wonderful experience with us! At Joyce Young, we love having the opportunity to collaborate with international clients.

Your recommendation is the highest compliment we could receive, and we genuinely appreciate your kind words.

We look forward to seeing you again in the future.

Best regards,

The Joyce Young Team

Rated 5 out of 5 stars

Mother of the Bride- gorgeous outfit

Well I was overwhelmed by the choice in this beautiful shop. However with the help of Elena she soon found different gorgeous mother of the Bride outfits that suited me. Having narrowed in down I was simply thrilled with our choice and it was approved by my daughter - most important!! The outfit was beautifully made and tailored to my size and at every step there was Elena and other members of the staff to approve, advise and alter. It was such a lovely experience after having the initial - oh gosh what am I going to wear thoughts. I thoroughly recommend Joyce Young to anyone who wants a stunning outfit and to definitely stand out in the crowd. I was comfortable in my outfit all day and through to the evening when I even graced the dance floor! Thank you everyone for making it all so easy for me. Well done on making beautiful clothes.

14 October 2023
Unprompted review
Joyce Young Collections logo

Reply from Joyce Young Collections

Thank you so much for taking the time to share your wonderful experience at our London store and for your kind words. We are absolutely delighted to hear that you found your perfect mother of the bride outfit with the assistance of our dedicated team.

It warms our hearts to know that you not only looked gorgeous but also felt comfortable throughout the day and evening. Making our customers feel confident and beautiful is our ultimate goal, and we are thrilled to have accomplished that for you.

Your feedback and recommendation mean the world to us, and we couldn't be happier that you chose Joyce Young for such a special occasion. We believe that every moment should be memorable, and it's an honour to have played a part in making your day truly exceptional.

We look forward to continuing to provide stunning outfits and exceptional service to all our valued customers. Should you or anyone you know need our assistance in the future, please don't hesitate to reach out. X

Thank you once again for choosing Joyce Young, and we wish you all the best.

Rated 5 out of 5 stars

My outfit was unique and stunning

I had my mother of the bride outfit made at Joyce Young.
It was unique, it was a one off hybrid of two outfits with my own personal twist.
It was of course hand made and tailored for me and it was exquisite.
I felt a million dollars.
It’s one of my best life experiences.
I felt very special. Thank you to Joyce and all her team.

4 November 2022
Unprompted review
Joyce Young Collections logo

Reply from Joyce Young Collections

Thank you very much for your kind words, Anita. We are so glad you had such a wonderful experience and that you look back so fondly on these memories. Thank you for choosing us for such a special occasion, we were delighted to be a part of your mother-of-the-bride journey! We love what we do and customer feedback is so important to us. Very best wishes from Joyce Young and all the team x

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