Catherines of Partick Reviews 350

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional yet friendly approach, making the shopping experience enjoyable and stress-free. Many appreciate the personalized attention, with staff members offering expert advice, listening to their needs, and helping them find the perfect outfit, often exceeding expectations. The product selection is highly regarded, with many finding a wide variety of beautiful dresses and accessories. The overall user experience is frequently described as wonderful, with people feeling comfortable, confident, and not pressured into making purchases. However, some people were dissatisfied with the limited size options for certain styles, leading to a frustrating experience when trying to find suitable garments. A few other people also felt that the company was rigid regarding exchanges or swaps, even for unworn items, and some encountered pushy or rude staff members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Product

Customers had positive experiences with product. Many reviewers found their dream dress and full outfits,... See more

User experience

Consumers find the user experience to be overwhelmingly positive. Many reviewers describe it as enjoyable,... See more

Service

People report positive experiences with service. Customers consistently praise the professional, friendly,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers express delight with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Catherine's looking for a prom dress for my daughter. Her confidence was low after an appointment at a city centre store. We were seen straight away dispite arriving without an appointmen... See more

Company replied

Rated 5 out of 5 stars

My daughter and i were shoping for my MOB dress, we were greeted with a very warm welcoming lady who passed us onto the most patient assistant Sarah. After apologising for loving every dress Sarah h... See more

Company replied

Rated 5 out of 5 stars

Fabulous shop with such lovely staff who certainly know their fashion. Jacqueline looked after me for my MOB outfit and was excellent. She helped me so much with her expertise making it a very success... See more

Company replied

Rated 5 out of 5 stars

Roma was an absolute gem. I was excited & nervous at same time as my first time experiencing this. Roma put me totally at ease explained everything to myself & my sister & included my sister throughou... See more

Company replied


Company details

  1. Dress Store

Written by the company

One of the largest selections of Mother of the Bride & Groom Dresses in the UK, with perfect outfits for all Special Occasions, Evening Wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

350 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

First class service, fabulous selection

My daughter and I had a lovely experience when we visited to look for my Mother of the Bride outfit. From the first welcome into the store until leaving with a beautiful outfit, the service was excellent. We were assisted by Shaleen, who was so helpful and knowledgeable, and because she listened and understood my needs, my preferences, and my style, she was able to find me an assortment of dresses to try on. I never felt rushed, I was encouraged to take my time and try on as many times as I needed to make sure I found the right dress for me. Shaleen was happy to run back & forth finding the right accessories & colours to complement the dresses I was trying on. There’s a lovely friendly atmosphere in the store, and it was nice to have some input from other assistants on my choices. I am very happy with my purchases, and wouldn’t hesitate in recommending Catherine’s of Partick to anyone looking for that special outfit.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Shopping for such a special occasion…

Shopping for such a special occasion can be daunting, but Catherine’s of Partick made it a delight. Shaleen provided a relaxed, pressure-free environment and offered invaluable guidance. Her ability to select stunning dresses tailored to my needs was impressive. I highly recommend their professional and friendly service and I'm pleased I said "yes to the dress"! 😀

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Mother of the bride…

I was attended by an assistant called Shaleen who was attentive from the moment we entered the store She listened to what I was looking for and made me feel comfortable and was honest about what dresses suited me and what didn't I would be happy to shop or recommend Catherine's of Partick to friends and family.

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Was visiting with my mum for a dress…

Was visiting with my mum for a dress for my brothers wedding. She was helped by Kerri who was lovely and friendly. My mum was not ready to buy a dress (which she has every right to do so). Someone overheard my mum telling Kerri that she was going to show my dad and brother (which again SHE HAS EVERY RIGHT TO DO) This other woman then came over to my mum and was so rude. She basically made it out that my would never find an outfit as she had the wrong attitude to trying dresses on. My mum was so affronted, it was all she spoke about for hours.

I could have let this go as I myself work in retail and know how hard it can be but this woman with balding dark hair then spoke to Kerri so awfully. I heard her say thay she didnt do this and she didnt do that.

She did nothing wrong, again she was so kind and friendly towards us. The other woman was the problem.

This other woman then walked up another woman who then looked over in my direction and rolled her eyes. This is disgraceful. We were given a note from Kerri who seemed flustered by this point and we left.

We bought the same dress elsewhere. We will never be back! Ever.

24 April 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Hi Jilly,
I’m very sorry to hear that you and your mum left our store feeling this way. Please be assured that we take all feedback seriously, and we are addressing this with our team.

Thanks so much for your kind words about Cerys—we think she’s the one who helped you, as we don’t have anyone called Kerri. She’s a valued member of the team and is always friendly and positive.

You’re absolutely right that your mum should be able to seek a second opinion—this is something we actively encourage, especially when making such an important decision. We’re sorry this wasn’t communicated clearly at the time. Choosing a wedding outfit is a special experience, and it should feel enjoyable and supportive throughout.

You also mentioned an interaction with another colleague—if you’re referring to the team member with short dark hair, we have spoken with her. She is very sorry if she came across as rude or negative. She is genuinely passionate about helping customers find the perfect dress and regrets that her manner made you feel otherwise.

We were also concerned to hear about a member of staff appearing to roll their eyes. This is not acceptable and will be addressed internally.

While we’re sorry that your experience was not a positive one, we do appreciate you bringing these matters to our attention so we can improve.

Once again, please accept our sincere apologies. We hope that you both have a wonderful time at your brother’s wedding.

Rated 5 out of 5 stars

I had a fantastic experience

I had a fantastic experience, and Cerys, who served me, was truly outstanding. She was attentive, friendly, and made the whole process enjoyable. I ended up purchasing a beautiful dress, a hat, shoes, and a bag, all thanks to her excellent assistance. I couldn't be happier with the service I received!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Mother of the groom outfit.

I am the mother of the groom and was starting to feel a little anxious as I was struggling to find an outfit for the wedding, when a friend of mine suggested Catherine’s of Partick.
It’s appointments only and my personal shopper was Shaleen. She was very friendly and instantly put me at ease.
I didn’t know what I was looking for, so we talked through various styles and then she suggested some dresses for me to try on. After only a few dresses, we found the perfect one for me. She then showed me a gorgeous hatinator to match, which completed my outfit.
A huge thank you to Shaleen for all her help and advise. It was a wonderful experience and I left the shop feeling delighted and relieved.
I would highly recommend Catherine’s of Partick if you are looking for an outfit for a special occasion .

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Visited the shop today with my daughter…

Visited the shop today with my daughter and friend looking for my mother of the bride outfit. Jaqueline was absolutely fabulous with us very patient and knowledgeable about all her dresses and the whole experience was much easier than I had anticipated. Would definitely recommend Catherine’s of Partick to anyone looking for an outfit.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Wedding Guest Dress - Excellent service

Today I came in to the store to get a dress for a wedding and was served by Shaleen! She was amazing from start to finish, made me feel at ease as I’m quite self conscious after having a baby but she managed to find me the right styles for my shape and I finally found one I loved on. Thanks again!

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Huge selection of dresses and friendly, helpful staff

Thankyou to CofP and especially to Tanya for her patience and understanding when I came up a few weeks ago searching for a full length dress for my sons wedding this August. We travelled 4 hours from Lincolnshire but it was worth every minute. You weren’t exaggerating when you said on the phone that you had a big selection…huge!!! If ever I want another special dress, I won’t even bother looking anywhere else!! At 5’ 10” with no shoes on, I’ve never tried floor length dresses on that are too long for me and fit where they should!!! I felt very elegant.
In hindsight, wish I d gone up on a weekday (went on a Sunday) when the alterations people work so that I could have left it with you to alter (waist/hips a little big and a bit long). That would have meant only 1 trip back to collect. 2 trips back..for fitting then collection felt a bit much.
Very pleased I went though. So happy I phoned up to ask if you had any floor length dresses and you told me ..‘I think it will be worth your while to come up even though it is a long way’. SO TRUE. Thankyou again, Lynn C.
PS. I ll send wedding photo in August

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Shaleen listened to what I was looking for and we both explored the rails
She was honest with her opinion and it was truly an enjoyable experience

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I had a great experience at my appointment. Lisa was amazing and knew exactly the dresses I wanted to see by my explanations. They had all the dresses that I wanted to try on and I chose a beautiful dress for my son’s wedding in Thailand. and also another one that I can also use during the wedding. Lovely inviting shop and super friendly helpful staff. A great experience for that special occasion dress.

29 March 2026
Unprompted review
Rated 2 out of 5 stars

Don't bother if you're a size 16+

We were initially greeted by a lovely young girl (can't remember her name unfortunately) who was as helpful & as patient as she could possibly be - which is the only reason I've not given this review one star.

Everything else about this experience was dreadful. The shop boasts 100s of dresses - which is true if you're under a size 16 - anything above that & you have a choice of 1 small rail with no option to even order anything else in in your size.

We were shopping for MOB dress for my Mam (size 16-18) for my sister's wedding & said straight away she wanted something young & fresh - nothing frumpy. She was willing & open to try anything & money was no object. There was literally not 1 dress that any of us liked. However she agreed to try on the suggested garments - all of which looked awful on her. Ill fitting, gaudy, very frumpy & absolutely did not flatter her shape one bit.

After trying about 8 - 10 dresses on she was losing her enthusiasm & said she'd had enough which was when the assistant said she'd have to tell her bosses. At this point we were swarmed by another 2 - 3 assistants who were brought in to basically pressure sell. They were bringing more awful dresses up & became really pushy about her trying them on even after she'd said no to them. At one point my sister caught one of the older ones roll her eyes & sigh in frustration. I only wish I'd saw that at the time because I would have called her out there & then.

We also had to stand for 90 mins because there's no chairs for relatives to sit on -never known that in any other similar shop, and unlike any other appointment for MOB dresses we've been to, there was no privacy. Tiny impractical changing rooms & loads of other people walking passed when you're getting changed.

Overall an incredibly disappointing experience. Overpriced, overhyped & if you don't appreciate having the frustrations of impatient, commission grabbing staff made very clear to you, then I'd give this place a swerve.

16 February 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Dear Kellie,
Thank you for taking the time to share your detailed feedback following your visit with your mum and sister.

We were, of course, pleased to read your kind comments about the team member who initially assisted you, and we will ensure this is passed on. It is, however, unfortunate that the remainder of your experience did not reflect this.

Regarding your comments about our staff, the behaviour you describe is not in keeping with our expectations and will be addressed internally. That said, we feel it is important to clarify that our team do not work on commission, and any suggestion of “pressure selling” is simply not how we operate.

With regard to dresses, we currently hold over 300 dresses in sizes 16–18. Given this, it is surprising to read that there was not at least one option that appealed—particularly as your mum was open to trying a range of styles. We also have the vast majority of our collection (approximately 95%) pictured online, which many customers choose to review before visiting to ensure our store is the best place for them to start looking for their outfit.

Our in-store approach is to guide customers through a range of options based on the preferences they share at the beginning of their appointment. If the colleague assisting is unable to find something suitable, we often involve another team member to provide fresh ideas and a different perspective.

You mentioned that we continued to suggest dresses for your mum that she had initially declined. We do this because it is very common for customers to choose something quite different from what they originally had in mind—even styles they initially said “no” to.

As for the store layout, we understand that standing for a period of time or having smaller changing areas may not match every customer’s expectations. However, as one of the UK’s largest stockists of occasion wear, with over 2,000 dresses in-store, we have to accommodate up to 12 staff members assisting at any one time and customers often bringing up to three guests each. Between floor space needed for our collection, our team, and multiple guests, providing extensive seating or larger private changing areas is unfortunately not feasible. While other stores may prioritise seating or private areas, we prioritise offering the vast choice of styles and designers that our customers have come to expect.

Overall, whilst it is clear that your experience did not meet your expectations, we trust this provides some clarification and context to the points you have raised.

Regards
Catherines of Partick

Rated 5 out of 5 stars

Great choice and price range

Lisa was great very patient knew her stock and narrowed down after asking what I didn’t want. Great choice of dresses lots of different styles colours and fabrics. Dress and matching hat cost less than I expected.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

The ladies at Catherine’s were very…

The ladies at Catherine’s were very helpful and patient. I would urge other customers to try on things that you wouldn’t normally wear… you’ll be pleasantly surprised 😊

16 January 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review!
It's great to get your feedback, we really appreciate you taking the time to share.

Rated 5 out of 5 stars

Thank you Shaleen

Shaleen was a great help. I had seen an outfit that I liked and Catherine of Partick was a stockist. Excellent customer service. The shop didn’t have the outfit in my size so this has been ordered. Great advice from Shaleen and very relaxed experience.

12 March 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review!
It's wonderful to get your feedback, we are always happy to help where possible and it's terrific to hear that Shaleen was able to help in finding your perfect outfit, Shaleen will be thrilled to hear your kind comments.

Rated 5 out of 5 stars

Relaxed and plenty of time

Relaxed and plenty time. No pressure. Lots of fun

Shaleen was encouraging and very helpful and seemed to know my taste better than me

11 March 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much for your 5 star review and feedback!

Rated 5 out of 5 stars

My daughter and i were shoping for my…Mother of the Bride dress.

My daughter and i were shoping for my MOB dress, we were greeted with a very warm welcoming lady who passed us onto the most patient assistant Sarah. After apologising for loving every dress Sarah had me trying on, we managed to whittle the choice down to THE ONE. Sarah your knowledge and patience is immpecable, we thank you so much for all your help and understanding, and would recommend the shop and staff to anyone looking for an outfit for any special occasion.
Thank You Sarah,
Agnes and Gillian Lambie.

7 March 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much ladies for the 5 star review and recommendation!
It's great to get your feedback from your Mother of the Bride appointment, thank you for taking the time to share we really appreciate it.
It's wonderful to hear that we were able to help in finding "the one"!
We will pass your lovely feedback on to Sarah, who will be thrilled.

Rated 5 out of 5 stars

Friends recommended Catherine's of…

Friends recommended Catherine's of Partick to me and our shopping experience there exceeded my expectations. Jacqueline treated us with so much kindness and courtesy and made accommodation for my mobility needs. Although I didn't really have an idea of what sort of Mother of the Bride dress I was looking for, Jacqueline patiently provided many different options until we found the perfect ensemble for our special event. To be given non judgemental professional support in this shopping experience made all the difference to both my daughter and me. Thank you again Jacqueline for making our day!

10 March 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your lovely review!
Jacquline will be thrilled to hear your lovely comments and it's fantastic to hear your feedback from your experience instore, we really appreciate you taking the time to share.

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