So far, I don't know when my delivery would come. It's not even possible to track it. I am disappointed because on the site, you're assured of a 2'day delivery. It's been almost a month now
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I ordered my item at 5 pm and it was delivered same day at 8 pm. I gave never experienced that with any other parcel. A delivery man, Mr. Yash Pipaliya was exceptionally good with phone communication... See more
Can’t praise this Company enough. Have not heard of them before so was a little cautious. Ordered a new tumble dryer yesterday afternoon at a very reasonable price. It was delivered this afternoon. T... See more
Ordered a big volume box present. Next day delivery was promised in Belgium, and was actually delivered (afternoon, not morning as promised, but OK, never mind). So all's good. If it's good, will only... See more
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Written by the company
Bei Joybuy möchten wir dir ein fröhliches und unkompliziertes Einkaufserlebnis bieten. Dazu gehören Qualitätsprodukte, schnelle und zuverlässige Lieferung, faire Preise und ein Kundenservice, der für dich da ist, wenn du ihn brauchst. Wir arbeiten nur mit vertrauenswürdigen Marken zusammen und verschicken deine Bestellung direkt aus unseren Standorten im Vereinigten Königreich und der EU. Dank intelligenter Logistiksysteme kommt dein Paket schnell und sicher bei dir an. Aktuell befindet sich Joybuy in einer Testphase in Großbritannien, den Niederlanden, Deutschland, Frankreich, Belgien und Luxemburg. Diese Phase hilft uns, alles für den vollständigen Start in Großbritannien und Europa vorzubereiten - damit du künftig noch besser bei uns einkaufen kannst. Don’t just buy, Joybuy.
Contact info
Germany
- support@joybuy.com
- joybuy.de
4.2
Great
3K reviews
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“The tracking number you provided is…
“The tracking number you provided is invalid on the official DHL tracking page. It does not exist and is not a DHL format.
Please provide a REAL official DHL tracking link or refund me immediately.”
30 November 2025
Reply from Joybuy
Hallo Bledar,
vielen Dank, dass Sie sich an uns gewandt haben. Wir verstehen, wie ärgerlich es sein kann, wenn die DHL-Sendungsverfolgung nicht richtig funktioniert.
Wir haben bereits auf Ihre vorherige Anfrage geantwortet – unsere Antwort könnte möglicherweise in Ihrem Spam-Ordner gelandet sein. Bitte werfen Sie auch dort einen Blick hinein. Derzeit wurde für Ihre Bestellung ein DHL-Zustelltermin für heute vereinbart.
Wir drücken die Daumen, dass die Zustellung reibungslos verläuft. Falls Sie Fragen haben oder weitere Unterstützung benötigen, können Sie uns jederzeit unter support@joybuy.com kontaktieren.
Nochmals vielen Dank für Ihre Geduld.
Mit freundlichen Grüßen,
Claire
Joybuy Support Team 🌟
Fast delivery and the product is…
Fast delivery and the product is perfectly as described
2 December 2025
Quick and good
3 December 2025
Unprompted review
everything what i order really fast…
everything what i order really fast delivery.. great job!
2 December 2025
The technician simply plugged the TV…
The technician simply plugged the TV into the electrical outlet and didn't explain anything else to my younger sister. They threw away the box without asking any questions. They didn't connect the TV to Wi-Fi, didn't set up any settings, and didn't explain how to tune in to the channels. There was no Intel cable included with the TV, so I had to buy one, and an HDMI cable as well. This was strange; when I got home from work, I found the TV plugged in but not working, even though the service included more features.
30 November 2025
Reply from Joybuy
Hello Mayada,
Thank you for sharing your feedback with us.
We sincerely apologize that the installation service for your TV did not meet the promised standards. We understand how frustrating it must have been to find the setup incomplete and lacking the expected explanations and connections, especially for your younger sister.
We take this very seriously. To address this properly, please contact our support team directly at support@joybuy.com with your order number. Our dedicated team will investigate what happened with the installation partner and work with you to find a suitable resolution.
Thank you for bringing this to our attention and giving us the opportunity to make this right.
Kind regards,
Claire
Joybuy Support Team 🌟
Nice prices and fast delivery
Nice prices and fast delivery. Will buy from Joybuy again!
1 December 2025
Joybuy is very good i did an ordered…
Joybuy is very good i did an ordered there and it came so fast that I was surprised they are very professional. They do what they promise
30 November 2025
I have not received any of the items I…
I have not received any of the items I purchased, yet they are marked as delivered.
30 November 2025
Reply from Joybuy
Hi Kuria,
Thank you for sharing your experience with us. We understand how frustrating it can be when a package can't be located — that’s definitely not the experience we want you to have.
We’ve looked into your case and have already replied to you through our online chat. Please check your online message inbox for our response and let us know your thoughts. We’re here to help sort this out together.
If you haven’t received our message, feel free to reach us directly at support@joybuy.com.
Warm regards,
Claire
Joybuy Support Team 🌟
Fastest delivery ever
Fastest delivery ever. I ordered on Sunday around 12pm and on Tuesday morning my delivery was already there.
3 December 2025
Good price, good delivery, no issues seen
The price was very competitive which made me a little suspicious for a company that I had never heard of. However I did my due diligence and checked the usual places to see if the company was trustworthy and they rated well and they offered the usual reliable payment partners - that was enough to convince me to go ahead and part with my money.
The product arrived 2 business days later (4 including the weekend) which was good enough.
It's a Christmas present so I won't open it yet but if it works as expected then I am very happy with my first experience shopping with JoyBuy.
+++
Opened up on Christmas and indeed all good. I have since ordered a RokId Station which also arrived quickly and well packed. So I will bump up to a 5*.
28 November 2025
Reply from Joybuy
Hello Chris,
Thank you so much for taking the time to share such detailed and thoughtful feedback about your first experience with Joybuy.
We truly appreciate that you took the time to research us and are delighted to hear that our competitive pricing, reliable payment options, and positive ratings helped build your trust. It's great to know that the delivery timeframe met your expectations.
We sincerely hope the Christmas present brings joy and works perfectly when opened. Should you have any questions or need assistance in the future, please don't hesitate to reach out.
If there's ever anything more we can do to make your shopping experience even better, please don't hesitate to get in touch at support@joybuy.com.
Happy holidays and happy shopping,
Claire
Joybuy Support Team 🌟
It is not delivered to my home
It is not delivered to my home, instead it is deliver to a place around 10 KM from my home
29 November 2025
Reply from Joybuy
Hi Joakim,
Thank you for sharing your feedback. We understand it can be inconvenient when the package is not delivered directly to your home and you need to travel to collect it.
We are aware that there are areas for improvement in the DHL delivery service and are working closely with our partners to enhance the availability of convenient delivery options.
Your patience as we continue to expand our pickup network is greatly appreciated. If there’s anything else we can help with, please feel free to reach out at support@joybuy.com.
Thanks again for your understanding.
Warm regards,
Claire
Joybuy Support Team 🌟
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