Journeys Reviews 6

•

2.5

Shoe Store

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

Information provided by various external sources

Find Hip Shoes for Men, Women, and Kids, and Clothing and Accessories - Journeys Has the Latest Styles of Skate Shoes, Athletic Sneakers, Boots, Sandals, Heels and More. Shop Now!

Contact info

journeys.ca

2.5

Poor

6 reviews

5-star

4-star

3-star

2-star

1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Journeys

www.journeys.com

1.8

(218)

MusicalsNL

www.stage-entertainment.nl

3.2

(1)

Viroze

viroze.store

2.6

(4)

Iglo - Put on Iglo

iglo.dk

4.1

(22)

Campeseshoes

campeseshoes.com

4.6

(21)

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jan 6, 2026

Took My Defective Boots Back and Kept My Money – Months No Refund

Journeys accepted my defective boots return (RMA 134263) and confirmed in writing that my refund would be issued by December 17.
The boots were shipped back long ago and were confirmed delivered to their DWS Logistics warehouse, yet over three months later I still have not received my refund.
I have multiple emails from Journeys promising compensation, but they never honored their promises. There has been no proper communication and no resolution — just delays and excuses.
This is one of the worst customer service experiences I have had. They took back the product and kept my money.
I strongly warn other customers to be careful when ordering from Journeys.I am now preparing formal complaints with Canadian consumer protection authorities due to this unresolved issue.
I strongly warn other customers to be very careful when ordering from Journeys.

Bobby

5 January 2026

Unprompted review

Jan 30, 2023

SCAM

Ordered a pair of sneakers December 10th, 2022. As of January 29th 2023 I have not received my shoes, and have contacted the company twice, only to be ignored. I was told on both occasions they are "looking into it". I would expect this level of unprofessionalism from a scam.

29 January 2023

Unprompted review

Aug 7, 2020

Unique selection and fast shipping!

Ordered online and they arrived so quickly (I’m in BC)! Nicely packaged. Super cool unique pair of velcro Vans with glow in the dark green old school flames for my son to wear to kindergarten. Didn’t see this style in any other sites.

7 August 2020

Unprompted review

Show reviews in all languages. (6 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look