Jordan Fitness Reviews 

226
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Excellent support - the sales / support went above and beyond to make sure I could get what I was after. Really impressed!

Rated 5 out of 5 stars

Fantastic bumbells and weight rack. Had an issue with the incorrect rack size and customer services were out of this world. 5*, 10/10, Fabulous. Replaced next day, ready built, easy collection, quick... See more

Rated 5 out of 5 stars

Great high quality products and customer service second to none. My wife ordered a dumbbell rack that arrived with a damaged plastic end cap. I received a reply the very next working day confirming a... See more

Rated 2 out of 5 stars

We ordered a selection of 6 of the neoprene kettle bells. They arrived several days after their scheduled delivery date confirmed by phone call. After first missed date, I chased on phone for sever... See more

Company replied

Company details

  1. Fitness Equipment Store

Written by the company

Jordan Fitness supply commercial gym equipment & functional fitness products worldwide. UK based, we specialise in premium free weights (dumbbells, barbells, discs), weight benches, rigs & flooring through to plyo boxes, medicine balls & home fitness. ...


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4.5

Excellent

TrustScore 4.5 out of 5

226 reviews

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No recent history of asking for reviews

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4.5

All reviews

(226)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Very easy to navigate website, the best price I can find, and I was very happy with the quality of the weights when they arrived! They were also packaged well and arrived very quickly after dispatch. I'll definitely be using this site again.

6 February 2021
Rated 5 out of 5 stars

Great products and excellent customer…

Great products and excellent customer service

Made an initial order for some home weights but which unfortunately
were not a complete set - due to high demand during the pandemic. I contacted customer services just on the off chance they could contact me when they had some new stock in. Received a reply back saying they weren't going to get new stock in until April but I should regularly check the website in case they had cancellations. A couple of days later, however, I received an email from Diana at customer services to inform me they'd just had a new delivery of stock. I hurried over to the website and managed to snap up the exact set of weights I wanted initially. I promptly replied to Diana to thank her and she cancelled my initial order and I received the money back the next day. All in all, just great service. I am very happy and will definitely buy direct from them again in the future.

6 February 2021
Rated 5 out of 5 stars

Great Customer Service!

Diana helped with with my first order and after I decided to go for something different she then helped me to cancel so I could re order what I really wanted!

Diana was very Friendly,patient and helpful.

I’m over the moon with my barbell set it arrived within 2 days of ordering so super fast delivery!

Thank you again for a great first experience buying from you!

Emily

2 February 2021
Rated 1 out of 5 stars

Your asking for a review and I havnt…

Your asking for a review and I havnt received anything as yet

2 February 2021
Jordan Fitness logo

Reply from Jordan Fitness

Hi Garry, we're sorry for the delay on your rack and for your review request coming a tad prematurely. It has been advised on the website and VIA order emails that deliveries are 7-10 working days at present which is unavoidable due to the demand and covid situation at present. This will be with you shortly and we'd appreciate it if you could amend your review once you have received your goods within the order timeframe specified. All the best. Team Jordan...

Rated 5 out of 5 stars

Fantastic customer service and a big shout out to Diana

A fantastic all round experience!

I had a few issues with the delivery of my weights with FedEx, where the weights essentially went missing for 48 hours (they were delivered to the wrong property and the driver had not left a note to say where they were).

Your staff member Diana (in sales) was an absolute gem! She was so professional, friendly and helpful with everything and reassured me that everything was in hand - and it certainly was.

I eventually received my weights after a gent who lives halfway down the road delivered them himself! The weights are fantastic and exactly what I needed.

Once again a HUGE thank you to Diana, I really appreciate everything she helped me with. She is a great asset to the team :)

1 February 2021
Unprompted review
Rated 3 out of 5 stars

one dumbell lost in transit

Ordered 4 dumbells (2 x 30kg and 2 x 14kg) , three arrived 13 days after ordering, still missing one of the 14kg dumbells though order says all four shipped. They look and feel good quality (5 star) but ordering has been problematic for me (so only 3 star)

28 January 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, arrived when stated, very easy process especially since I live in the Scottish Highlands and this worked out perfectly 👏 thank you

11 January 2021
Rated 5 out of 5 stars

Super Customer Service!

Very pleased with the equipment (it's the brand used in the studio at my gym so I knew I'd love the products) and the delivery was super speedy despite being amongst all the Christmas orders.

I had the wrong set of dumbells delivered so I emailed right away and got everything sorted within hours - big thank you to Diana on the sales team and Lauren on the service team for sorting me out so quickly!

7 January 2021
Rated 5 out of 5 stars

Great high quality products and…

Great high quality products and customer service second to none. My wife ordered a dumbbell rack that arrived with a damaged plastic end cap. I received a reply the very next working day confirming a replacement would be posted immediately. I inadvertently mentioned that my wife had ordered the wrong rack, and they agreed to replace the products with no additional charges other than the difference between the two products and the carriage. Cant ask for anything better, thanks guys, superb service 👍

4 January 2021
Rated 5 out of 5 stars

A trusted brand that always delivers…

A trusted brand that always delivers quality products! The equipment is commercial gym standard, premium products that are durable! The product design is excellent, makes training easier... the after service is exceptional.
All my gym equipment is from Jordan Fitness.

22 December 2020
Unprompted review

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