Jonathan’s watches Reviews 

188
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We bought our son a Armani watches unfortunately it was faulty,obviously this was upsetting but I got in touch and within just over a week the watch was returned, repaired and returned back to me. If... See more

Rated 1 out of 5 stars

I purchased a sterling silver adjustable tennis bracelet from this company at the postage cost of £6.00 which was second class post. When I opened the packaging the bracelet was crammed into the m... See more

Rated 5 out of 5 stars

Top class customer service. Couldn't fault. Quick responses to queries on delivery as needed quickly. Arrived in perfect condition & purchased at best price online. Would definitely order from again.... See more

Company replied

Rated 5 out of 5 stars

Not only do Jonathan's watches make exquisite jewellery but their customer service is exemplary. We had an issue with our delivery, Jonathan's Watches were not at fault and yet they stepped in and pu... See more

Company details

  1. Watch Store

Written by the company

Authentic branded fashion watches for the best price!


Contact info

4.1

Great

TrustScore 4 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(188)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Got good watch at good price, very good service and quick response from them , was amazing experience 😊😊thank you..

13 February 2025
Unprompted review
Jonathan’s watches logo

Reply from Jonathan’s watches

Thank you for your king words 🙏🙏

Rated 5 out of 5 stars

Fab prices and helpful representatives

Bought two watches at discounted prices and got complimentary bracelets with both. Super fast delivery and easy to contact with queries, very prompt replies from friendly representatives. So pleased with my first order here, highly recommend if in doubt. Will shop here again for sure.

20 February 2025
Unprompted review
Jonathan’s watches logo

Reply from Jonathan’s watches

Thank you for your king words 🙏🙏

Rated 5 out of 5 stars

My first time ordering with jonathons…

My first time ordering with jonathons watches and was as easy and straightforward as could be
Good prices and a free gift makes it a no brainier😀
I queried delivery and was answered promptly and informatively
Would highly recommend

21 February 2025
Unprompted review
Jonathan’s watches logo

Reply from Jonathan’s watches

Thank you for your king words 🙏🙏

Rated 1 out of 5 stars

I do not rate them at all

I do not rate them at all. I purchased a watch as a Christmas present and the face of the watch just fell out onto my partners lap while eating dinner. I’ve paid £20 to return the watch on top of what I paid for it to get fixed, and have been advised they’ve received. It’s now been nearly 2 weeks since they received it and have been told it’s been fixed but I am still waiting for this to be returned! I was advised to pay Royal Mail to deliver the watch to them and I have no clue who should be sending this back!
Will never purchase from here again! Very disappointed. I would avoid.

21 February 2025
Unprompted review
Jonathan’s watches logo

Reply from Jonathan’s watches

Hi, as said we are very sorry for what happened but the watch was lost by the Royal mail when returned. We tried to offer a special discount for another item to help bearing some of the lost but you had refused. We understand that it can be frustrating but the return delivery is out of our responsibility

Rated 1 out of 5 stars

They rip ur money off if u want to…

They rip ur money off if u want to return an item ,first they ask you to pay for the return label then they take the money off from the original amount ..AVOID!!!!

18 February 2025
Unprompted review
Jonathan’s watches logo

Reply from Jonathan’s watches

Hi ivy
As a part of our policy when you wish to return an item for a refund, we charge 5£ for delivery from you to us and 5£ for the delivery we sent to you. we are sorry if you feel frustrated from that. All of our information is transparent and on our website.

Rated 5 out of 5 stars

I ordered a Michael Kors watch from…

I ordered a Michael Kors watch from Jonathan and it was a smooth experience. I even reached out to them for tracking details as I wanted ti delivered quickly due to my travel plans and they were prompt and helpful.

Will definitely come back to buy again.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Very good company

Very good company. And very beautiful watch I recieved. I am very happy. Due to some issues, I didn’t recieved my watch and when I reach the company, they helped me and they deliver my parcel next day and now I recieved my watch and I am very happy with the purchase and I am really gonna do more shopping with them in future. Highly recommend ***********

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Great experience


Great customer service fast delivery well packed and a nice complimentary bracelet would recommend
Will order again
Keep it up .what you are doing

29 January 2025
Unprompted review
Rated 1 out of 5 stars

Really poor

Really poor. Bought as a Christmas present, watch arrived faulty, the clasp doesn’t work properly and has now stopped ticking. Told I need to pay £12 to send it back and they will ‘check it for free’ what?!?! Avoid.

20 January 2025
Unprompted review
Jonathan’s watches logo

Reply from Jonathan’s watches

Hi :) we are sorry for your experience , but as mentioned on our warranty, there is no warranty for outside parts, especially if they are used items. The claim was that the clasp is a bit rough and not , NOT WORKING. We offered a free check and if it would be faulty we would have replaced it. We are not responsible for deliveries. Clients are always welcome to come to our lab by themselves and to not pay the delivery fees.

Rated 1 out of 5 stars

Scam … took money for a watch then said…

Scam … took money for a watch then said out of stock and refund to follow. Guess what ? No refund and blocked from accessing website and no phone answer … well dodgy ! Don’t order is my advice

10 January 2025
Unprompted review
Jonathan’s watches logo

Reply from Jonathan’s watches

Client received a full refund, gave us a bad review because did not get a respond on our days off.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look