Jolly Tots Reviews 

653
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, making their shopping experience relaxed and comfortable. Many highlight the excellent customer service, appreciating personalized approaches, clear product explanations, and a wide range of quality items. Reviewers frequently mention the competitive and amazing prices, often better than online, allowing them to get great deals. The overall service, including quick delivery, a no-pressure sales environment, and helpful demonstrations, contributes to a highly recommended experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Product

Consumers find product to be positive, highlighting the wide range of options, quality, and competitive... See more

Service

People report positive experiences with service, consistently describing it as fantastic, excellent, and... See more

Price

Customers consistently note positive experiences with price, highlighting competitive and affordable options... See more

Customer service

Users describe positive interactions with customer service, consistently praising the high standards and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service and very quick delivery. I was initially hesitant about the site, thinking it was a scam - given the prices were so good for new products - but I drew comfort from the positive... See more

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

Had an Excellent experience with Jolly Tots!! Louise was super helpful and patient! Ordered a Nuna travel buggy and it arrived the next day with free delivery!!

Rated 5 out of 5 stars

Maisie at Jollytots Evesham was fantastic! She demonstrated and clearly explained a variety of models to us, whilst answering all the questions we had. We purchased a travel system at an amazing price... See more


Company details

  1. Baby Store

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

5.0

Excellent

TrustScore 5 out of 5

653 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(653)

288 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All the staff are very welcoming as…

All the staff are very welcoming as soon as you enter the store. David helped us to find the best car seat. Always are go to shop for all our babies items as they always have fab deals thank you.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service from the door to payment…

Great service from the door to payment , helpful suggestions and support to meet our needs and wants for our baby girl
Thank you Kayleigh for being so helpful we have our pushchair and nursery set so far with them and will be going back again :)

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a bedroom set

Purchased a bedroom set, Kayleigh was a great help. Managed to get us the best possible price, Great friendly and welcoming atmosphere.
Will be back for more of our baby purchases.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service as always

Fantastic service as always. Upon walking in, Kiera came over to ask if I needed any help. I had a query on a stroller without a price and she went and got David who found a price for me and was happy to talk through all the pros and cons between the strollers I was looking at, and had great knowledge on helping me finally decide.
I have been coming to jolly tots for years and would always recommend them as you can look at the product in full detail before you buy.
Thank you for taking the time to help me today, I really appreciate it.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from Maisie

We visited jolly tots in Evesham today and the staff were friendly and so helpful. As first time parents we weren’t sure where to start. Maisie was extremely helpful and ensured we understood the features of the pushchairs and car seats.
No pushy sales, just great customer service and good products at a good price. We walked away with the Nuna travel system on the same day for a great price. Highly recommend Maisie and the team. Thank you!

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Pram system brought today

My daughter brought her pram today. We would like to thank the staff at Jolly Tots for all their knowledge in helping us pick the right pram system.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Another fab shopping experience at Jolly Tots

This will be our third pushchair from Jolly Tots. David was very helpful, knowledgeable and attentive in advising us on what to select for our now 2.5 year old as a travel/every day pram. We always recommend you to everyone on the market for all things baby and child related.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer services and prices

We visited Jolly Tots on a friend's recommendation as my wife and I are expecting our first baby, and the experience was truly outstanding. From start to finish, the customer service and pricing were excellent.
We were initially served by Kiera, who was incredibly helpful while showing us a range of prams and car seats. She went above and beyond by walking us through all the colour options and guiding us on how to use the pram attachments. She also made sure we were fully informed about the store’s latest offers and deals.
After deciding on the Joie Finiti Flex Travel and Home Bundle, Louise was brilliant in letting us know which items were available immediately and what needed to be ordered. Finally, David handled the payment process with a friendly and helpful attitude, giving us a clear idea of when to come back for collection.
We highly recommend Jolly Tots to anyone searching for newborn and toddler items. Professional, friendly and great value!

3 May 2026
Unprompted review
Rated 5 out of 5 stars

I have bought the full egg3 travel…

I have bought the full egg3 travel system from jolly tots Birmingham, plus next to me crib and bouncer. David in particular was very helpful and informative and helped myself and my husband a lot as we are first time parents and had a lot of questions! Will highly recommend!

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic! David and staff were amazing 😍 David knew his knowledge and understanding of every product.., highly recommend!!!!! So happy and excited to come back

3 May 2026
Unprompted review

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