Jollyes The Pet People - Poole Reviews 

Every visit the staff have been helpful friendly and welcoming.

We got two kittens Dec 24 and took them to Jollyes Poole to be chipped in Jan 25.
Sadly, a few weeks ago one (Artie) was accidentally transported in a family car boot to a village 5 miles away.
After much searching, posters on street corners, Facebook posts in lost cat groups etc. we heard of an un-chipped black cat that had been run over and taken to the local vets in the distant village. In desperation, though assuming it couldn't be as Artie was chipped, we went. It was indeed our dear Artie, frozen solid as is their policy, it was lucky we got there in time before he was "disposed of". We brought him home to bury in the garden. The vets were so sorry, they assured us they would have contacted us but had checked thoroughly for a chip but none was there. They made clear the accident was such that it could never have effected the chip had it been.
I complained to Jollyes on their website and got an automated reply to confirm, (ref: ## 244370 ##). But that was it, nothing since. They said response is 48 hours. Well that is long past. I'm worried about Artie's brother, is his chip OK? I'm waiting for a reader from ebay to check. I shouldn't have to do this!
I spoke to the local cat sanctuary to stand them down over the search for Artie. They said there had been other instances of cats supposedly chipped by Jollyes that couldn't be scanned.

Got exactly what we went for and the whole experience was pleasant and hassle free. Good value products purchased in nice surroundings

Friendly staff, good offers and value for money.

Nice friendly staff and sensible prices for my cat food

Friendly knowledgeable team. Great range of products

Always friendly, helpful staff in the Poole branch

Everything

Brought a coat for our dog after measuring her but when got home it's was too big returned it with no problem and exchanged it for smaller size

Really brilliant customer service. The soft crate was fab but just not right and the lady helped us loads. The vet bed was perfect and I love the Christmas pattern’

Always what I need in stock. Very friendly staff always helpful. Excellent customer service

Bought a dog bed using the uber Eats delivery app , item arrived but after a nights use found the bed to be not fit for purpose, the large dog bed has no firm structure when the dog lays against it leans into it the side wall just folds in or out collapses tips the bed not good for a large dog with hip issues , because I bought through Uber Eats app Jollyes customer services just told me to go to u er to complain Uber just said there let the store know and it will help them do better next time , just disgusting neither taking responsibility for the poor product , the stores Jollyes was very very poor reply no empathy no help what’s so ever , sends if you use there store but don’t buy instore directly they don’t want to know when things go wrong will contact trading standards as this can not be right with our buying laws as this comes under distance buying

My go to pet company, always good stock and pleasant experience in store.

They are always very helpful and friendly in store and they have answered all my questions about my cats with excellent advice.

Was able to find exactly what I wanted and more too 😍

The staff in Jollyes Poole are amazing, so friendly, always want to help, always kind to our dogs, they are amazing people

As new owners of a 12 week golden retriever puppy your assistant a young lady was very helpful .and gave us some useful advice