Andy went above and beyond tonight to find me a water feeder for my chickens in an emergency mission !!!! An absolute credit to your company !! There were non on the shelf but according to stock there... See more
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Great service and a very passionate group of staff. I was welcomed with a joyful welcome and a smile. Not something I'm used to when visiting other pet shops. Nothing was too much trouble and I got... See more
Company replied
Always a friendly welcome at Congleton store for pets and owners alike. I love that the dogs seem to know it's their shop!!! The staff are so attentive and helpful and take time to see to your pe... See more
Company replied
Always greeted by friendly staff who have good product knowledge and are happy to help and chat. Especially Donna, who always recognises customers and pets names. She is extremely bubbly and frie... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Congleton Retail Park, Barn Road, CW12 1LJ, Congleton, United Kingdom
- 01260 290871
4.9
Excellent
1K reviews
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Always clean and well stocked. Staff welcoming and my dogs love them ❤️ always helpful and knowledgeable about the products they have in store
Always clean and well stocked. Congleton store
Staff are always welcoming and helpful they are knowledgeable about the products in store. My dogs love the staff there especially Donna who has known one of my dogs Finn since he was 8 weeks old,he's now 3yrs
13 March 2025
Great choices always well merchandised…
Great choices always well merchandised by great helpful staff
14 March 2025
Graet service at JollyesThe young lady that served me could not…
The young lady that served me could not have been more helpful. She was cheerful, polite and went above and beyond expectations to ensure I bought the right product.
10 March 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Jollyes The Pet People - Congleton
Thank you for your review. We regularly compare our pricing against our competitors to ensure we are offering our customers the best value for money. Our price match promise gives our customers confidence they are getting the best price across our entire product range. Our terms and conditions state that in order to receive a price match we must be made aware of the cheaper price before a purchase is made. We can't offer price match on a purchase that has already been made. Should you see one of our products cheaper elsewhere we would be happy to match the price next time you come into the store.
Dog food
Good products, decent prices with the Pet Club and always friendly service. Used the Congleton store for a few years now and it's consistent.
7 March 2025
Super staff always so heloful
28 February 2025
Staff are always helpful and friendly
Staff are always helpful and friendly. They have a great variety of products at a reasonable price.
23 February 2025
Very fast service and friendly staff…
Very fast service and friendly staff and very friendly and highly up to 💯 percent preformence and standard we'll done to all staff at jollyes pet store Congleton
26 February 2025
Good choice of items we needed and…
Good choice of items we needed and prices were very competitive
24 February 2025
The service and the stock in the shop
22 February 2025
Always A Positive Experience
Friendly helpful staff, always a positive shopping experience here 😊
20 February 2025
It was my wife who went she went to buy…
It was my wife who went she went to buy large bags of dog food. She was helped in the store by a gentleman server. Who also bought the dog food to the car and put them in the boot of the car for her.
20 February 2025
The lady who serves me is so friendly…
The lady who serves me is so friendly helpful kind thoughtful and genuinely kind. Such an asset wouldn't go anywhere else.
21 February 2025
Friendly staff always happy to greet…
Friendly staff always happy to greet you in the Congleton store
18 February 2025
All staff very helpful
All staff very helpful, polite and knowledgeable. Nothing is too much trouble.
18 February 2025
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