Always a friendly welcome at Congleton store for pets and owners alike. I love that the dogs seem to know it's their shop!!! The staff are so attentive and helpful and take time to see to your pe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service and a very passionate group of staff. I was welcomed with a joyful welcome and a smile. Not something I'm used to when visiting other pet shops. Nothing was too much trouble and I got... See more
Company replied
Always greeted by friendly staff who have good product knowledge and are happy to help and chat. Especially Donna, who always recognises customers and pets names. She is extremely bubbly and frie... See more
A wonderful shop! We have cats and enjoy the variety of items some of which are not available elsewhere. Prices are generally good. This shop offers items for all types of pet including smaller... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Congleton Retail Park, Barn Road, CW12 1LJ, Congleton, United Kingdom
- 01260 290871
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a friendly welcome at Congleton…
Always a friendly welcome at Congleton store for pets and owners alike. I love that the dogs seem to know it's their shop!!!
The staff are so attentive and helpful and take time to see to your pet's needs and your queries where needed. They are all very knowledgeable about the products and able to advise.
Also, there is always someone willing to take the heavy food sack to the car.
Well done all round, keep up the good work.
Thank you.
5 July 2026
Unprompted review
Reply from Jollyes The Pet People - Congleton
We are so happy to hear that you and your furry friends always feel welcome at our Congleton store! It truly warms our hearts to know that our team's attentiveness, helpfulness, and knowledge are making a positive difference for you and your pets. We appreciate you recognizing our efforts to assist with heavy items. Your kind words mean a lot to us, and we will certainly continue striving for excellent service. Thank you for your wonderful feedback!
Great helpful and friendly staff
Great helpful and friendly staff, good selection, great prices and convenient location
5 July 2026
Unprompted review
Reply from Jollyes The Pet People - Congleton
We're so glad to hear you had such a positive experience with our friendly staff, great selection, and convenient location. Thank you for your wonderful feedback!
Great service and a very passionate…
Great service and a very passionate group of staff. I was welcomed with a joyful welcome and a smile. Not something I'm used to when visiting other pet shops. Nothing was too much trouble and I got everything I wanted and more. Will definitely return.
The shop looks a little outdated but the staff definitely make up for it and are clearly experts in regards to their knowledge which is much more valuable to me.
14 June 2026
Unprompted review
Reply from Jollyes The Pet People - Congleton
We're so glad you enjoyed your visit and felt welcomed by our passionate team! It's wonderful to know our staff's expertise and helpfulness made your experience a positive one. We appreciate your feedback about the shop's appearance.
I can’t compliment enough the staff at…
I can’t compliment enough the staff at the Congleton Iv only just started buying from there more recently as the staff are just so helpful & friendly nothing is too much. My last visit a special thank you to Andy & Callum both were really kind & so helpful.
Thank you
12 May 2026
Unprompted review
Reply from Jollyes The Pet People - Congleton
We are so happy to hear about your positive experience with our team! We truly appreciate your kind words and are delighted that our staff provided such helpful and friendly service. Thank you for your wonderful feedback.
Always well stocked and always lovely staff
The team are always very helpful and can’t do enough for you. Never been in and couldn’t find what I needed!
27 February 2026
Always helpful and friendly
Most of the time they have everything you need. Staff are great, always with a smile with helpful attitude 😀
24 February 2026
staff at Congleton alway happy & friendly
Jollyes staff at Congleton always pleasant helpful and make sure each customer is not rushed through but taken care of - amazing in this day and age - they also all seem happy
4 February 2026
Always friendly helpful staff
Always friendly helpful staff. A very good range of products at affordable prices. I personally raw feed & in recent month they have expanded their range considerably. Even my dog gets excited when we drive up to the shop. She loves to go in & meet the staff & of course get a little treat in the process. 👍😁
2 February 2026
The staff in Congleton Jollyes are…
The staff in Congleton Jollyes are always so friemdly and helpful.
23 January 2026
Friendly and helpful staff
26 January 2026
Always a pleasure to shop at this…
Always a pleasure to shop at this store. Wonderful helpful staff.
22 January 2026
Reg Betty..and Oscar
Got 2 bulldogs and a cat and buy them top quality food think you are what you eat applies to our animals as well as us!!prices are great and occasional vouchers you send are useful!
25 January 2026
Friendliness of the sales assistant at…
Friendliness of the sales assistant at the till and helped me find a product. Also help to lift 15kg bag of dog food into the car. The new packaging of the James Wellbeloved dog food makes it more difficult to lift!! as it's more slippery!!
11 January 2026
Good staff !
10 January 2026
I’ve visited Jollyes many times and…
I’ve visited Jollyes many times and never had any problems, great place staff are very friendly definitely recommend to anyone.
22 December 2025
Always a good experience to visit the…
Always a good experience to visit the store. Well stocked and customer service is always friendly and helpful.
19 December 2025
Friendly helpful staff
Friendly helpful staff. Always have what I need. Wonderful shop
22 December 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.