Johnsons Wellness Reviews 

274
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and installation teams for their helpfulness, politeness, and extensive product knowledge during showroom visits and setups. Consumers also note the smooth delivery and efficient service provided by professionals who ensure everything operates perfectly before leaving. Some reviewers were not happy with communication gaps and lengthy delays regarding after-sales support, missing items, and incomplete deliveries. People also mentioned encountering unexpected product discrepancies upon arrival and experiencing frustrating response times when trying to resolve issues. Buyers noted that chasing for updates negatively impacted their wellbeing after initial purchases.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting team members for being polite,... See more

Service

Clients share positive opinions on service, frequently describing the staff as polite, efficient, and... See more

Product

Consumers find product to be a mixed experience, as many reviewers report receiving exceptional quality items... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items arrived on... See more

Customer service

Customers had ambiguous experiences with customer service, with many praising the fantastic support, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gareth & Harry P. spent yesterday afternoon installing my new hot tub and nothing was too much trouble. A great credit to their company and a first class installation. Software needed a tweak after in... See more

Rated 5 out of 5 stars

Danielle was very helpful throughout the installation process of our sauna and hot tub. When a few issues came up, she handled them quickly and efficiently.

Rated 5 out of 5 stars

My partner and I visited and purchased a hot tub last year. Spoke to Marc who was fantastic and always on hand now to give advice on how to maintain the tub , free expert advice on the other end of a... See more

Rated 5 out of 5 stars

What a great company - 5-star customer service from start to finish! They are friendly, professional, and clearly know what they were doing. Antony in the aftercare team provided fantastic communic... See more


Company details

  1. Hot Tub Store

Written by the company

Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

274 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(274)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New hot tub installation

Yesterday my new hot tub was delivered and installed .
The installation team, Dan & Gary made it look easy, very professional and worked well together, and couldn't do enough to ensure I was happy with the location and positioning of the tub.
I was given comprehensive advise on routine cleaning and maintenance of the water quality.
Overall a very happy experience.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Johnston Leisure -Wellis Spa & Pergola Installation

We are over the moon with the supply and installation of our Wellis Spa and Electric Pergola Roof & Curtains, Antony Hill has been fundamental to getting the delivery and installation arranged and special thanks to Dan & Gary for their Professional Workmanship and also giving their extensive knowledge on the operation, using the Wellis App and Water Treatment as we are both new to the world of Hot-Tubs....... Highly Recommended Robert & Gaby Newton, Cambuslang.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Dan and James were amazing

Dan and James were amazing, they worked tirelessly until 7pm in a bitter cold wind to install the decking yesterday. It looks amazing - if the rest of the installation goes as well we will be extremely happy. They were on time, courteous, hard working, clean and tidy, polite, and did the company proud. They have set a high bar for the following tradesmen to follow

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Had our first hot tub installed…

Had our first hot tub installed yesterday but Jordan Harry and Oli. Fantastic service, very polite and helpful installers. Ery professional and helpful. Thanks guys. Highly recommend

19 September 2024
Unprompted review
Rated 5 out of 5 stars

FIRST CLASS SERVICE

James and Tom from the Wickford yard have installed our garden office on 4 and 5 September 2024. Their work ethic is exceeded only by the professionalism and excellence of their work I can’t praise them highly enough

5 September 2024
Unprompted review
Rated 5 out of 5 stars

We had our first hot tub installed by…

We had our first hot tub installed by Johnsons today. Jack and Joe were fantastic, in respect of siting the tub exactly where we needed it to go, explained in detail how to maintain and use the tub. We would have no hesitation in recommending Johnsons. Ian and Alison

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Thank you for our hot tub installation…

Thank you for our hot tub installation yesterday. Helpful sales rep at Maidstone. Supplied an upgrade to the one we ordered at no additional cost. Stored it until we were ready. Friendly and helpful installation team.
The only criticism is that they could have pointed out the warning labels on the lid might have affected our decision about orientation.
We're looking forward to getting wet!

29 August 2024
Unprompted review
Johnsons Wellness logo

Reply from Johnsons Wellness

Hi Stephen,

Thank you so much for your kind words and for choosing us for your hot tub!
We're thrilled to heat that you had a positive experience with our Maidstone sales team and that you're happy with your tub! It's great to know that the installation team were friendly and helpful as well.

We appreciate your feedback regarding the orientation and labels and we'll take this into consideration in the future. Customer satisfaction is our priority, and we're always looking for ways in which we can improve.

Kind regards

The Team at Johnsons

Rated 5 out of 5 stars

You can trust these guys !

Despite ongoing issues with our Wellis hot tub, none of which are the fault of the merchant, Johnson’s have provided excellent service over many months. Today’s tub replacement was carried out with care & professionalism by their guys, so a special mention should go to Jordan, Oli & Harry. Ably assisted, albeit briefly, by Tony; thank you all for your expert knowledge. Despite Wellis and based on our experiences to date, we would always recommend Johnson’s.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

A great experience very highly rated!

A great experience and wonderful service. Jake was very helpful, highly professional and friendly, and went over and above to service the hot tub and make it look great too, jet-washing the whole unit and checking every element of it as well as explaining in great detail about the chemicals and optimal programmes on my unit. Highly recommended and will use the service again!

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Very Professional

Jack, Harry G and Garf done a great job installing my Prague HotTub purchased from Maidstone

All went very smoothly with great communication

Thank you Donna x

9 August 2024
Unprompted review
Rated 5 out of 5 stars

We have a leak on our hot tub

We have a leak on our hot tub. Jake came today 09/08/24 and after awhile he found where the leak was coming from. It was hard to find but he found it. Unfortunately he couldn't fix it on the day as the tub needs to be emptied but has took video/photo evidence of the faulty pipe. They will come back another day to fix the problem. He is a lovely friendly guy and very professional.

9 August 2024
Unprompted review
Johnsons Wellness logo

Reply from Johnsons Wellness

Hi Tracy,

Thank you so much for taking the time to share your experience. We’re glad to hear that Jake was able to locate the source of the leak in your hot tub. We apologise that the repair couldn’t be completed on the same day, but rest assured, we’ll be back soon to fix the issue.

Jake and the rest of our team strive to provide friendly and professional service, and it’s wonderful to hear that reflected in your feedback. If you have any further questions or need assistance before our next visit, please don’t hesitate to reach out.

Thank you for your patience, and we look forward to resolving the issue shortly!

Kind regards

The Team at Johnsons

Rated 5 out of 5 stars

Wellis prague

We had our hot tub installed today a wellis prague so happy with the instalation team, Jack and Harry G took their time installing, spent time with us explaining the hot tub and how it works ..we are so happy cannot wait to get in !

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly. Everyone turned up on time. Jordan, Gareth and Harry P were very efficient and approachable.
Not forgetting Jackie and Paul from the Enfield branch who organised everything.
Thank you

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Lovely delivery service

Friendly knowledgeable efficient polite delivery team. Fantastic support given and very clear language used with all instructions. Thank you so much Joe Jack and Harry G

25 July 2024
Unprompted review

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