Johnsons Wellness Reviews 

276
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and installation teams for their helpfulness, politeness, and extensive product knowledge during showroom visits and setups. Consumers also note the smooth delivery and efficient service provided by professionals who ensure everything operates perfectly before leaving. Some reviewers were not happy with communication gaps and lengthy delays regarding after-sales support, missing items, and incomplete deliveries. People also mentioned encountering unexpected product discrepancies upon arrival and experiencing frustrating response times when trying to resolve issues. Buyers noted that chasing for updates negatively impacted their wellbeing after initial purchases.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting team members for being polite,... See more

Service

Clients share positive opinions on service, frequently describing the staff as polite, efficient, and... See more

Product

Consumers find product to be a mixed experience, as many reviewers report receiving exceptional quality items... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items arrived on... See more

Customer service

Customers had ambiguous experiences with customer service, with many praising the fantastic support, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gareth & Harry P. spent yesterday afternoon installing my new hot tub and nothing was too much trouble. A great credit to their company and a first class installation. Software needed a tweak after in... See more

Rated 5 out of 5 stars

Danielle was very helpful throughout the installation process of our sauna and hot tub. When a few issues came up, she handled them quickly and efficiently.

Rated 5 out of 5 stars

My partner and I visited and purchased a hot tub last year. Spoke to Marc who was fantastic and always on hand now to give advice on how to maintain the tub , free expert advice on the other end of a... See more

Rated 5 out of 5 stars

What a great company - 5-star customer service from start to finish! They are friendly, professional, and clearly know what they were doing. Antony in the aftercare team provided fantastic communic... See more


Company details

  1. Hot Tub Store

Written by the company

Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

276 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(276)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great delivery service by Tony and…

Great delivery service by Tony and Gareth. Helped the crane driver to safely navigate the hot tub over our wall and positioned it carefully on the decking. Offered set uk advice and opportunity to contact them should we need advice and support.

31 March 2023
Unprompted review
Rated 5 out of 5 stars

Hot tub delivery

Just had the tub delivered by Tony and Gareth - absolutely fantastic service. Very helpful and friendly offering plenty of advice to help us along the way. Thanks guys

22 March 2023
Unprompted review
Rated 5 out of 5 stars

Wow! Great Service, Very Happy 😊

Wow! Great service - Jake & Jordan phoned in advance to let me know they'd be with me within the hour. They did not disappoint. Both were really friendly guys & very polite. They did a fantastic job setting up the infrared sauna, they waited until it had heated up, whilst it was heating up, they put all the boxes back onto the truck & flattened them. I was shown how to operate the sauna & all the different features. We also discussed how a moving from one home to another was a service that was offered. So pleased with how this delivery & installation process went - very, very happy 😊

20 March 2023
Unprompted review
Rated 5 out of 5 stars

A great job well done

Just had our sauna installed by Gareth and Nate and can only give them 5*!
They have done a marvellous job and taken away all the cardboard and rubbish too! They arrived early and worked so hard to get it right for us. Lovely guys and so accommodating and helpful, a great team and happy customers 😊 we love it already 👍🏻

20 March 2023
Unprompted review
Rated 5 out of 5 stars

Gareth and Tony were great

Gareth and Tony were great - very tidy and explained everything clearly. Did everything they could to help set up the hot tub and ensure we were comfortable with it all before leaving. Very happy with the purchase and delivery.

17 March 2023
Unprompted review
Rated 5 out of 5 stars

Tony & Garf just installed our hot tub

Tony & Garf just installed our new hot tub. They got the hot tub through the side of the house and onto our decking with ease. The weather was truly awful, rained all day, there was no complaint whatsoever. They also took time to explain how it all works, the pumps and filters and chemicals and left a phone number for any future queries. Would highly recommend Johnsons and their staff for your installation.

17 March 2023
Unprompted review
Rated 5 out of 5 stars

Tony and Jordan arrived promptly and…

Tony and Jordan arrived promptly and were quick to get on with the installation of the hot tub fully explaining the features and maintenance of the water chlorine, alkaline and ph levels. Extremely satisfied customer.

15 March 2023
Unprompted review
Rated 5 out of 5 stars

Hot tub Installation

Gareth and Wayne were great when installing the hot tub. Very informative about the process and the chemicals. Nothing was too much for these chaps! Would absolutely recommend these two! Wonderful thank you 😊

9 March 2023
Unprompted review
Johnsons Wellness logo

Reply from Johnsons Wellness

Hi Sophie,

Thanks for letting us know.
We try our best here at Johnsons to give our customers the best experience possible.

Kind regards

The Team at Johnsons

Rated 5 out of 5 stars

timur at rawreth johnson’s hot tub…

timur at rawreth johnson’s hot tub sales rep was quality. sorted me out with some hot tub chemicals. he was very helpful and gave me a deal. so the more you buy the better the discount. very very helpful and polite

15 February 2023
Unprompted review
Rated 5 out of 5 stars

Johnsons review 2023

Had our spa a year with no faults or problems.
Johnsons have provided a good service start to finish.
Special thanks to Gareth and his helper for my remarkable delivery experience and for always being helpful on phone when i have called. Very informative and professional.

9 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Gareth, Wayne and Tony did an excellent job getting the hot tub in position and getting it up and running. They went above and beyond to get it lifted up onto the deck and were rally helpful explaining how to use the chemicals. Can’t wait for it to get to temperature and jump in!

7 February 2023
Unprompted review
Rated 5 out of 5 stars

A big thank you to Gareth and the…

A big thank you to Gareth and the logistics team for installing our Wellis Jupiter Hot Tub we’re now a week into ownership and loving the experience. Truth be told we had a couple of minor issues but Shaun from the Aftersales team was exceptional and managed our expectations professionally. Regarding the Hot Tub we’re very pleased with it and still getting used to all the various jet settings. Overall very pleased.

10 January 2023
Unprompted review

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