Johnsons Cars LTD Reviews 

2,207
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,192 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers praise the friendly and helpful staff across all departments, noting that interactions are pleasant and professional. Reviewers appreciate the straightforward and enjoyable purchasing processes, with staff at times going above and beyond to meet requests. However, some people mentioned significant issues regarding service processes, such as unresolved technical faults or instances where unauthorized changes to vehicle components occurred. A few other people also felt that customer care could be lacking when dealing with persistent problems, receiving dismissive responses during challenging times.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently welcoming, polite, and... See more

Service

People report positive experiences with service, highlighting professional and welcoming staff who make the... See more

Product

Customers had positive experiences with product, noting that vehicles are presented in top class condition... See more

Customer service

Clients share positive opinions on customer_service, noting that the team is professional, friendly, and... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travelled some distance to buy my car. All tests had been done and work completed beforehand. Friendly and welcoming staff. I was offered tea or coffee. All paperwork was completed efficiently and I... See more

Rated 5 out of 5 stars

Presently I am having a tough time with my cancer. Having to get your car through the MOT is an added worry you do not want. Johnsons Volkswagen Stafford were excellent in organising the day, keeping... See more

Rated 5 out of 5 stars

Lucille was great- massive thank you! This car was the most expensive thing Ive ever bought- Lucille gave us time to think, answered all our questions and never pressurised us. When we found a known i... See more

Rated 5 out of 5 stars

Johnsons Wolverhampton VW are the best sales group I have met. Each of them are very welcoming, knowledgeable, professional and patient. They are ready to answer all your questions and make you fee... See more


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Accessories Store
  4. Used Car Dealer

Written by the company

Founded in 1999, Johnsons Cars has built itself up to become one of the largest independent car dealerships in the country, through being committed to providing the highest level of customer care and satisfaction in everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(2,207)

1,284 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Johnsons Škoda Burntwood were great…

Johnsons Škoda Burntwood were great because they offered me extras with the car I bought but weren’t pushy when I refused them. I reserved the car online on Friday evening and drove it away the following Wednesday. Great, prompt, polite service.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Johnsons Volkswagen Stafford provided…

Johnsons Volkswagen Stafford provided excellent service! All staff were very friendly and helpful throughout the booking in and collection of my car. Arlene kept me informed of service progress and I was sent a vehicle health check video - very helpful! Thoroughly recommended, well done!

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Professional, Polite and Prompt Service

As a driving instructor, time is precious, so being able to bring my vehicle in at the weekend and wait while it was serviced was brilliant. I just need to remember to anticipate the next service a little earlier, as I had to wait a week or two for an appointment — although, in many ways, that’s proof of a good garage when there’s a bit of a wait for their services!

The staff were spot-on and professional, the facilities were excellent as always, and of course there was the usual opportunity to wander around and admire the cars on the forecourt.

For a car guy and his young son, it was a thoroughly enjoyable hour or two, with plenty of cars to look at and a bit of father-and-son fun along the way. A great experience all round.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

I'd recommend Johnsons Volkswagen Stoke…

I'd recommend Johnsons Volkswagen Stoke because sales person Emily is an asset to the company. surprised to see her after so long as she also sold us the previous car . she is a delight to talk to and found her assistance beyond expectations. A very big thanks to all, but especially to Emily thank you"

1 August 2026
Unprompted review
Rated 5 out of 5 stars

A 5-star service from Johnsons Škoda…

A 5-star service from Johnsons Škoda Wolverhampton. The car-buying experience was easy. The information on their website was comprehensive and I was able to see all the details I needed before booking a test drive. Tom was very helpful throughout the whole process, answering all of my questions and explaining things clearly.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

My experience at Johnson’s Hyundai…

My experience at Johnson’s Hyundai bootle was a lot better than last year with MOT and service.
The staff where great this time round from booking the car in for its MOT and then dropping my car off for the MOT the day prior to having the MOT done as I had work the next morning.
Michael Mciver took my keys and made it a simple process the day before and then when my car was ready the following day he then also made it an easy process to receive all my paperwork and keys back and explain how the MOT went.

The girl on the desk I know has been busy and I unfortunately forgot her name but she is doing amazing in peoples absence and filling in for people where and when she can.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

I would recommend VW Johnsons at…

I would recommend VW Johnsons at Tamworth. Everything went smoothly from start to finish. I felt that I could really trust the salesperson and I'm confident that, should any issues arise, they would be dealt with quickly and efficiently.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Lucille was great- massive thank you

Lucille was great- massive thank you! This car was the most expensive thing Ive ever bought- Lucille gave us time to think, answered all our questions and never pressurised us. When we found a known issue with this make and model, she helped us establish ours was not affected in a clear and transparent manner. Thank you so much!

5 August 2026
Unprompted review
Rated 1 out of 5 stars

Please Please Go elsewhere and don't put yourself through the stress and hassles of this place.

We have now made 3 bookings with this Dealership, first time May 2026 was booked in for a service, the Female who booked the car in was rude, blunt and extremely unhelpful.
I told her that the driver side wiper blade was not clearing the windscreen and asked that it be replaced also told her We were booked in on a different day for the SOS unit to be replaced as it couldn't be done at the same time as the service due to the diagnostic machine being booked up.
When We made both bookings on the phone We booked a courtesy car and got the email confirmation for both.
She checked and said there was no car booked, I showed her the email confirmation just to be told "that means nothing, you didn't book a courtesy car"
Eventually I told her to cancel the other booking then as due to the travel it was not possible without the courtesy car.
We got the call to say the service had been done and that the SOS unit needed to be ordered in and it would take weeks so We booked for the start of August to have it done and was told that he had booked a courtesy car and also had ordered the unit so it would be ready.
We came back to collect our car after the service to not only find that the advertised wash with every service had not been done but the wiper blade was not replaced either.
Fast forward to August, We drop the car off in the morning to be told by a Male staff that the part was not linked to the repair so he didn't think it had been ordered, he told us that while we got sorted for the courtesy car he would go and speak to the mechanics to find out if the part was there or not, He didn't bother just booked other people in then disappeared while We were left with the same rude, blunt and extremely unhelpful female as before and told the car "must" be back by 5pm.
Heard nothing all day so I called at 3pm to be told the car is on the ramp but the guys are on their break and she would find out what's happening and call me back, Nothing again so I called back at 4pm to be told they were working on it and We should get there by 5:15pm as the guys were going to work late to get it finished and it would be ready for us getting there.
When We were 10 minutes from the dealership We get a phone call to say it won't be ready I told her it was too late We were almost there so she said fine then.
As we arrived We noted the car had not even moved, it was left Exactly as We left it in the Exact same spot so asked her if it was sorted to be told no the System had been down all day so they couldn't do it yet she had earlier told Us not only that it was on the ramp but it was being worked on too, but she was happy to book it in again.... NO THANKS
Total lies from start to finish and staff are a joke, Definitely will not be going back here again.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended, a Genuine decision

It was really a great and amazing experience of buying a car from Johnson Hyundai, staff members are very helpful and supportive ,specially Andy ,he helped us alot and guided us genuinely for each of our queries and also cleared our all doubts ,given appropriate time for discussion and always feasible as per our availability. I highly and truly recommend Johnson Hyundai coventry for any purchase of great variety of premium cars, a heartful thanks to all staff members

25 July 2026
Unprompted review
Rated 5 out of 5 stars

I’m very happy with all the work and…

I’m very happy with all the work and staff for all the help we receive I’m very grateful and very thankful for my mobility car, Richard is brilliant and more like a friend and also professional in his excellent work he does he is fantastic at his job and thankyou to all the staff to

4 August 2026
Unprompted review
Rated 5 out of 5 stars

"The experience at Johnson's Hyundai…

"The experience at Johnson's Hyundai Liverpool was good because of the way we were dealt with right from walking into the showroom. We needed to speak to a member of staff as we wanted more info about a car we were interested in. There were only 2 sales staff on that afternoon (Sat pm) who were both busy; we were given an acknowledgement and a welcome to their hospitality while we waited. When we got to speak to a sales person ( Richard) we were very impressed not only with his car knowledge but in his welcoming approach and we left the dealership that afternoon with a confidence that this company and Richard were people we could do business with. On our return the following day, we test drove the vehicle. Once the decision was made to buy, Richard made all the paperwork etc easy to understand and to work through. It was a good experience buying a car from Johnson's Hyundai Liverpool. It was a 'proper' car dealership and not like some of the other places we could mention. Richard was great from start to handover and even though the car was used, we were made to feel like we'd bought brand new. Really can recommend Johnson's Hyundai Liverpool."

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Idrees

Great service from Idrees, he was very pleasant to converse with, great knowledge and explained everything clearly. Car was prepared to a good standard, I would recommend or use again in the future.

25 July 2026
Unprompted review
Rated 4 out of 5 stars

July 2026 Visit

he experience at Johnsons Volkswagen Tamworth was good because the staff are extremely friendly. I have dealt with some members before (Felicity and James) at another dealership. However, Caiden follows their example. Hopefully this good team will continue

24 July 2026
Unprompted review

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