Our online purchase of Euros from JL was a very simple and straightforward process, made even better with a competitive exchange rate. We selected collection from our local Waitrose store, where it ar... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well, the store is very local to me, which is a plus. The rate is fairly competitive, which is always good. Collection is a very easy process, once the email confirmation comes to the inbox. Take my p... See more
Company replied
Excellent member of staff. Friendly, knowledgeable and helpful. No upselling. No travel cards get you a better rate (travel cards can be a big gamble in some countries). Just great customer servi... See more
Company replied
Fast efficient service. Decent rate. Didn’t order as only getting euros and in stock. Convenient to just call in while out shopping in Trafford Centre
Company replied
Company details
Written by the company
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contact info
United Kingdom
- johnlewismoney.com
4.5
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service as always in John Lewis
19 June 2026
Reply from John Lewis Money
Thanks Pauline, we appreciate your kind feedback. ^Alan
Reply from John Lewis Money
Hello, thanks for your positive feedback. We look forward to seeing you again. ^Alan
Very polite young man served me for my currency
Very polite and helpful young man served me.
19 June 2026
Reply from John Lewis Money
Hello Sally, we're glad you enjoyed your experience. We appreciate your kind words. ^Alan
Excellent member of staff
Excellent member of staff. Friendly, knowledgeable and helpful.
No upselling. No travel cards get you a better rate (travel cards can be a big gamble in some countries). Just great customer service.
Can't recall the exact date I went for feedback. I bought Turkish Lira.
19 June 2026
Reply from John Lewis Money
Hello Mike, we are so glad to hear you had such a positive experience with our staff member! We truly appreciate your kind words about their friendly, knowledgeable, and helpful service. Thank you for your wonderful feedback. ^Alan
Always easy and collection from local…
Always easy and collection from local Waitrose is brilliant
19 June 2026
Reply from John Lewis Money
Hi Helena, we are so pleased to hear you found our service easy and convenient. Thank you for your kind words! ^Alan
Good experience
Good experience - just a lot of 50 euro notes - would have been good to have more denominations included.
19 June 2026
Reply from John Lewis Money
Hello, we appreciate your feedback and are glad you had a good experience. We note your comments about the denominations. ^Alan
Reply from John Lewis Money
Hi, we're glad to hear you found the process easy to follow. Thank you for your feedback. ^Alan
Great card from a great company
Great card from a great company, so easy to set up and use on the app.
16 June 2026
Reply from John Lewis Money
Hello Ant, thanks for your feedback and for choosing to apply for our Partnership Card. ^Alan
My own mistake but I paid on a credit…
My own mistake but I paid on a credit card for my foreign currency order online. This means I was charged a fee by John Lewis and also by my bank. It would be great if a reminder message could be displayed at point of payment, to warn of this. I appreciate it is in the ts & Cs, but its easy to miss.
19 June 2026
Reply from John Lewis Money
Hi Laura, thanks for using our services. John Lewis do not charge you extra to pay by credit card, some card issuers charge additional fees for foreign currency exchange payments. At payment stage, the following message appears on our site "Your credit card provider might charge you a cash advance fee for this transaction" We would always recommend that a customer checks with their bank first before purchasing travel money. This way you ensure you are aware of any fee prior to completing the transaction. ^Alan
It was very easy to order online and it…
It was very easy to order online and it was delivered the next day as promised
19 June 2026
Reply from John Lewis Money
Hi Brian, pleased you found the process to be easy to follow. Thanks for using our Travel Money service. ^Alan
Great service
Great service, easy process and quick delivery. Easy to collect from Waitrose along with any shopping. The rate given is pretty good, although can always find a better rate if you’re willing to shop around and travel for collection.
19 June 2026
Reply from John Lewis Money
Hello Angela, thanks for your feedback. We're pleased you liked the service provided, including the convenience of collecting from one of our Waitrose shops. ^Alan
The staff was efficient and quick
18 June 2026
Reply from John Lewis Money
We're so glad to hear our Partners were efficient and quick. We appreciate your kind words! ^Paul
There is always the amount of currency…
There is always the amount of currency I need and the type of currency.
Staff are always helpful and efficient.
18 June 2026
Reply from John Lewis Money
It's wonderful to hear you consistently find the currency you need and that our Partners are helpful and efficient. Thanks so much for your positive feedback! ^Paul
Reply from John Lewis Money
We're pleased you enjoyed your experience, Isabel. Thank you for your feedback. ^Paul
No answer from Home Emergency Service…
Paid for the Home Emergency Service through Home Insurance. Got a leak in my kitchen. Water pouring through the ceiling. Called them tonight. Still on hold after 50 minutes. Tried contacting the company via the online chat but the person I contacted said they did not have the ability to contact the emergency team and his great advice was, try contacting a different service to get the problem fixed. So basically, don’t use our service which you pay for, use someone else if you want your problem dealt with.
18 June 2026
Unprompted review
Reply from John Lewis Money
Thanks for sharing your review, Philip.
I'm really sorry to hear about the frustrating experience you've had with our emergency service during such a stressful situation. I understand how critical it is to get prompt assistance, especially with a leak of that nature. We're reviewing your feedback internally to improve our response times and communication.
I hope you've been able to get through to the team now. If you still need help, please visit our contact page to find the direct number for your specific policy: https://www.johnlewismoney.com/home-insurance/faqs?category=HomeInsuranceContactUs
I hope you get this sorted soon. Best wishes. ^Paul
Easy and quick.
18 June 2026
Reply from John Lewis Money
We're thrilled to hear your experience was quick and easy, Deborah. We always aim to make managing your finances as straightforward and seamless as possible.
Thanks for choosing John Lewis Money and we hope you continue to enjoy our services! ^Paul
Reply from John Lewis Money
Hello! we're delighted you had such a pleasant and straightforward experience with us. Thank you for your kind words. ^Trish
Reply from John Lewis Money
Thank you so much Gary. We're so glad you were happy with the service. We appreciate your kind words. ^Trish
Reply from John Lewis Money
Thanks for for the great review Alisia. We're so glad you're happy with our service and found our rates good value. We really appreciate your feedback and are grateful for the recommendation. ^Trish
Expect the staff to scutinise every little thing
After making the money order online I went to the Westfield (Shepherds Bush) branch to pick up my order, I was fully aware of the ID requirements ahead of time. My ID was rejected by staff because it was a provisional license and not a full driving license... this was not specified anywhere in the ID requirements and staff were rude and dismissive, wasted much of my time including travel. I came back the following day with my passport, and they (different staff) were slow and dumbfounded by their own equipment, and took issue with the fact that I paid using Apple Pay... after a lengthy session staff just gave up and let me have my money order as I was very clearly who I said I was.
Ridiculous service from unhelpful staff, no clear instructions regarding problematic technicalities - if provisional license and apple pay is an issue it should be made clear. Would be 1-star if not for a smooth online experience and having the order ready quickly for pick up. Why is the payment method available if it's "problematic"? Why can I vote and go to the bank with my ID but not pick up my order??
29 May 2026
Unprompted review
Reply from John Lewis Money
Thank you for your review, and sharing your experience with us. It's disappointing to hear you received poor service, when collecting your foreign currency order, please accept my apologies for this. I'll ensure feedback is highlighted to the team, in relation to the ID requirements when collecting your order, so this can be made clearer. ^Gina
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.