Our online purchase of Euros from JL was a very simple and straightforward process, made even better with a competitive exchange rate. We selected collection from our local Waitrose store, where it ar... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well, the store is very local to me, which is a plus. The rate is fairly competitive, which is always good. Collection is a very easy process, once the email confirmation comes to the inbox. Take my p... See more
Company replied
Excellent member of staff. Friendly, knowledgeable and helpful. No upselling. No travel cards get you a better rate (travel cards can be a big gamble in some countries). Just great customer servi... See more
Company replied
Fast efficient service. Decent rate. Didn’t order as only getting euros and in stock. Convenient to just call in while out shopping in Trafford Centre
Company replied
Company details
Written by the company
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contact info
United Kingdom
- johnlewismoney.com
4.5
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from John Lewis Money
We're happy to hear that your experience was so positive, Steve! Thank you for your review. ^Steph
Very friendly & helpful staff!
The staff were very friendly and helpful. Because we were unable to go on our holiday the John Lewis shop provided us with a full refund.
22 June 2026
Reply from John Lewis Money
We're so glad to hear our team provided excellent service and that we could assist with your refund, Paul. ^Steph
Great rates
Great rates, quick delivery,easy to order used this service many times always excellent service.
22 June 2026
Reply from John Lewis Money
We're so glad you consistently have an excellent experience with our service, Andrew! ^Steph
Everything about this experience has…
Everything about this experience has been second to none. I cannot rate the use of this card highly enough. Well done everyone, Partners included. 10/10
19 June 2026
Reply from John Lewis Money
We are so happy to hear you had such a positive experience with us, Andrew. Thank you for your wonderful feedback! ^Steph
Good experience so far and the app…
Good experience so far and the app looks decent. Also got some good opening offers
19 June 2026
Reply from John Lewis Money
We appreciate your positive feedback! We're glad you enjoyed your experience with our app and the opening offers. ^Steph
All very straightforward
22 June 2026
Reply from John Lewis Money
Hi Margaret, thanks for your positive feedback. ^Alan
All very straightforward
All very straightforward. I hadn’t ordered currency in advance and they were available there and then 😊. Friendly and efficient service. Thank you
22 June 2026
Reply from John Lewis Money
Hi Clare, we're so glad we could assist you with your currency needs promptly and efficiently. Thank you for your kind words! ^Alan
Easy & quick to order on line & pick up…
Easy & quick to order on line & pick up 2 days later.
Strange though to keep receiving emails to say you haven't picked up your money ?
22 June 2026
Reply from John Lewis Money
Hi Mark, we're glad to hear your online ordering and pickup were easy! We appreciate you bringing the email issue to our attention, sounds like your order hasn't been scanned through the system correctly. Apologies for any confusion caused. ^Alan
There was no wait to be served
There was no wait to be served, it was dealt with efficiently and pleasantly
16 June 2026
Reply from John Lewis Money
Hi Yaroslav, we're so glad to hear we provided efficient and pleasant service. Thank you for your kind words! ^Alan
So so simply and easy
18 June 2026
Reply from John Lewis Money
Thanks Susan, glad all went to plan for you. ^Alan
Reply from John Lewis Money
Hi Emma, we are glad you found our service efficient and look forward to receiving further custom from you. ^Alan
Good exchange rate
Good exchange rate, very quick delivery and no added fees when using John Lewis Partnership credit card.
22 June 2026
Reply from John Lewis Money
Hello, we are so pleased to hear you had such a positive experience with our exchange rate and quick delivery! Thank you for your wonderful feedback. ^Alan
Reply from John Lewis Money
Hi Sarah. we're happy to hear you found our rates great and the pickup easy! Thank you for your feedback. ^Alan
Easy Peasy
The whole experience from ordering online (best rate going) and free prompt delivery by Royal Mail was very easy and smooth. Would definitely recommend them.
21 June 2026
Reply from John Lewis Money
Hi Roger, we are so happy to hear you had such an easy and smooth experience with us, from ordering to delivery. Thank you for your kind recommendation! ^Alan
Straight forward purchase
It was incredibly easy to purchase two different currencies using this service. Just picked up at my local
Waitrose
21 June 2026
Reply from John Lewis Money
Hi, we're so glad to hear you found our service easy to use for your currency needs and enjoyed the convenience of picking up at Waitrose! ^Alan
Fast delivery on the day I chose
Fast delivery on the day I chose. Everything was checked and handled to a high standard, with no fuss by Adele and Denise two of them were on the welcome desk. Great service and a very happy customer! ⭐⭐⭐⭐⭐
21 June 2026
Reply from John Lewis Money
Hi Pat, thanks for your kind feedback regarding the service you received when collecting your currency. We're delighted you feel so happy and look forward to seeing you again. ^Alan
Straightforward and easy
21 June 2026
Reply from John Lewis Money
Hello Clive, thanks for using our service, your custom is appreciated. ^Alan
Exchanging my English Currency into…
Exchanging my English Currency into Euros was so simple with the John Lewis Money App. The instructions are so easy to follow. Being able to collect your currency from your local Waitrose shop is a bonus as well. No problems.
21 June 2026
Reply from John Lewis Money
Hi Philip, we are so pleased to hear you found the process simple with our app and appreciated the clear instructions. We're also glad the Waitrose collection was a bonus for you. Thank you for your positive feedback! ^Alan
Excellent customer service fantastic…
Excellent customer service fantastic app easy to use
18 June 2026
Reply from John Lewis Money
Hi Ian, we're so glad you found our app easy to use and enjoyed our customer service! Thank you for your kind words. ^Alan
Reply from John Lewis Money
Hi Eva, we're glad you found our process easy and service great. We appreciate your feedback! ^Alan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.