John Grose Group Reviews 

As always very welcoming and excellent service.
Oscar looked after us with our Motability vehicle from start to finish, he was so helpful and knowledgeable and made the process so easy for us, he was really lovely and wouldn’t hesitate to recommend him.

James is a brilliant salesman as well as being a very nice person to deal with. He is not overtly pushy and he gets the job done. Nothing is to much trouble. Grose are fortunate to have him.

Ryan Goldsmith at Geely, was an excellent representative of the company, friendly and professional. Ryan took the time to ensure we had sufficient support needed whilst purchasing a new Geely car. Very happy with our overall experience.

Always good service. had motability cars with them for a long time. Friendly and efficient.

I can honestly say that the whole experience of buying my new kia car from John Grose was amazing due to Alex ( with the beard ) who was extremely friendly, knowledgeable, hospitable, and funny. He put me at ease when I went for my test drive in my potential new car (so many new gadgets to get my head around) but Alex was calm and made me laugh and I soon calmed down and enjoyed the whole driving experience.
He always had a cup of coffee at hand whenever we had to talk about anything.
And would know the answer if I had any questions and he was just a generally nice guy. Well done Alex!
May I add that all the team were friendly whenever I was in the showroom or had to make a call. Brilliant service at all times.

Sam made every single element of the process straightforward. Sam spent as much time as it needed to ensure that we understood everything fully. All elements of the various cars were explained for their pros and cons based against our needs. Highly recommend.

Took delivery of a new ford kuga yesterday and it’s was so easy from first inquiring about getting the car to picking it up. The salesman’s James Honeywell was so helpful and always happy to help no matter the questions I asked him !!! I would highly recommend John Grose !

From the start and finish of changing my car, I had excellent service from Al Farrington, and staff at John Grose Lowestoft. I have dealt with them for many years, and have always been looked well looked after. That speaks for itself, that I keep using them.

We recently purchased our first EV from John Grose. The whole process from start to finish was professional, helpful and personable.
Karl and Al were instrumental in making it as easy as possible and Al on handover day took plenty of time to show us how the car and all its features and systems operate.
Prior to our purchase they had been maintaining our previous Kia Ceed.
I wouldn’t hesitate to recommend this dealership for new vehicles and servicing.

The whole car buying procedure was very good from start to finish. Sam, the salesperson, was very knowledgeable and guided us through the process. Would highly recommend purchasing a car from John Grose

I recently purchased my second Kuga from Jack Keeling @ John Grose Ipswich and again Jack was very helpful, friendly and professional, he did all the hard work for me and got me the car I wanted at a good price. A big thank you to all at J.G but especially Jack Keeling and Jane who delivered my car to me and spent time going through everything to ensure I was happy. I would highly recommend John Grose 😊😊

Purchased my ford Kuga from John Grose Ipswich in July 2025. First MOT due March 2026. John Grose has advised the rear tyre has failed the MOT due to the cords being visible. Since buying I have driven 2000 miles. Also the health check from John Grose states my tyre wear is 0ver 70%.
When I challenged this the service department manager stated the tyre was not worn but I must have driven over a pot hole - that’s rubbish.
I have been offered 20% off the tyre but my wife and I both purchased our cars from this dealership and I am not impressed. I was also planning to purchase a new ford Kuga.

Update. The service manager at John Grose called me today and discussed the rear tyre with the cord showing and as a gesture of goodwill the tyre will be replaced for free. Thank you to the service manager and Jack for bringing my displeasure to his attention.

This is excellent customer service. Thank you.

We have been buying Fords for 40+ years and have never had a dealer as good as John Groose and Jack! Really impressed with them in all aspects. Very, very knowledgeable and always the best price. Jack keeps his promises and delivers.

Very impressed. Good service, best deals. Thank you

Five stars for everything, outstanding personal service from Ryan Goldsmith, he is a really genuine person and not like a typical dealer and we saw a lot in our car hunt. It helps obviously when you have an amazing product to sell of course!

Thank you John Grose, thank you Geely and a big thank you to Ryan!

I recently purchased a Geely EX5 from John Grose,Ipswich, and I couldn’t be happier with the service I received from Ryan Goldsmith.

From start to finish, Ryan was professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions about the Geely EX5, explained everything clearly, and made sure I felt completely confident in my decision. He was not pushy at all — there was absolutely no pressure, just honest advice and excellent customer care.

The whole process was smooth, straightforward, and stress-free. Ryan kept me updated throughout and made collection day an enjoyable experience. It’s clear he takes pride in what he does and truly values his customers.

If you’re considering a new car, I highly recommend speaking to Ryan at John Grose. A five-star experience all the way — thank you again!

I bought a Geely from John Grose Ipswich on 1st March 2026. Both the members of staff I spoke to were very knowledgeable and had a great understanding of the new range of vehicles that has been in stock only two weeks. In particular I would like to thank Ryan, the manager, who was extremely professional, polite, patient and helpful in assisting us with the perfect choice of vehicle for our needs.
It is early days yet, but I am very pleased with the car and would recommend John Grose and Geely to anyone. Excellent service from well trained staff,

Great friendly and helpful service. Well look after by James Honeywood

Yet again, another amazing experience at John Grose. A seemless handover carried out by James Honeywood, a true gentleman that makes buying a car a dream. Thanks James

Great service from Stephen Lawrence. Very knowledgeable and easy to listen and talk with. Took me through all the details, made my decision easy to buy a car in the very near future. Great service. Introduced me to Jack Keeling in sales, another very nice chap. In spite of a very busy new reg day, they made time for me and it will be rewarded.

From start to finish gary day was brilliant very helpful no pressure with anything done great deal very happy great sales man 👍 thanks