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John Doe Carpets and Furniture Ltd Reviews 

2,112
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 801 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and knowledgeable, often going above and beyond to assist. The service, from in-store guidance to efficient delivery, is frequently highlighted as exceptional. People appreciate the careful and professional delivery teams who assemble items, remove packaging, and communicate arrival times effectively. Reviewers are also impressed by the quality and variety of products available, finding furniture and flooring that meets their needs. However, some customers also noted issues with delivery timings, experiencing longer waits than initially quoted for items like mattresses and sofas.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the professionalism, helpfulness, and... See more

Product

Consumers find product quality to be positive, with many expressing satisfaction with the variety and... See more

Quality

Customers generally express high satisfaction with the quality of products and services, often highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many thanks to Simon & Scott who delivered my sofa back to me today. They are a great team, friendly & helpful & made sure sofa was assembled correctly & working properly. Also thank you to Dom, Servi... See more

Rated 5 out of 5 stars

Thanks to Stewart and his team our faulty mattress was dealt with quickly and professionally Always kept us updated and no quibble when we reported our issue Delivery men err carful and also prof... See more

Rated 5 out of 5 stars

A genuinely excellent store; friendly, helpful and knowledgeable staff who are never overbearing. Lots of options across the range of their products and a great clearance department with some brillian... See more

Rated 5 out of 5 stars

I wouldn’t go anywhere else. My husband and I are blown away by the quality and variety of product at John Doe, but also the exceptional team. Stewart has helped up with beds, mattresses and even a di... See more


Company details

  1. Furniture Store
  2. Bed Shop
  3. Carpet Installer
  4. Carpet Store
  5. Flooring Store
  6. Sofa Store

Written by the company

Founded by John Doe in 1983, we are a third generation flooring and furniture retailer. At John Doe of Diss, we strive to offer all our customers a unique shopping experience that cannot be imitated or found elsewhere. Our offerings include the finest carpets and flooring, quality furniture and handpicked sofas and beds, plus so much more for your home. Sourced only from exceptional manufacturers across the globe. At John Doe of Diss, we understand the importance of purchases for your home. As a result, we employ over 50 skilled staff, all of whom are dedicated to providing personal, no pressure assistance and expert advice in helping you find the right item for you and your home. Our 45,000 square foot showroom, partnered with our family heritage and expert team accumulates to create the premium John Doe service that we’re known for. Located on our first floor, Angela's Coffee Lounge offers a diverse selection of speciality coffee, freshly baked pastries, homemade cakes and delicious lunches prepared with premium, local ingredients.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 20% of negative reviews

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5.0

All reviews

(2,112)

795 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Both assistants were extremely helpful…

Both assistants were extremely helpful and patient.
I explained our requirements and was shown appropriate furniture / sofa etc.
We weren't rushed into decision making at all.
Tina went out of her way to also help us choose lounge tables.

19 April 2026
John Doe Carpets and Furniture Ltd logo

Reply from John Doe Carpets and Furniture Ltd

Thank you for the review, we appreciate it. So glad to hear that you enjoyed your recent visit and we hope to see you again soon!

Rated 5 out of 5 stars

The salesman was really polite …

The salesman was really polite friendly and helpful .he went above and beyond to help us select what we were looking for

27 April 2026
John Doe Carpets and Furniture Ltd logo

Reply from John Doe Carpets and Furniture Ltd

Thank you so much for your review Janet, we appreciate it greatly. Delighted to hear that you enjoyed your recent experience when visiting our store and we hope to welcome you back again soon!

Rated 5 out of 5 stars

Good communication

Good communication

23 April 2026
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Reply from John Doe Carpets and Furniture Ltd

Thanks for taking the time to leave your review Mary, we really appreciate it. Delighted to hear that you enjoyed your visit and we hope to see you again soon!

Rated 5 out of 5 stars

John Doe and their staff are professional and above all courteous and very helpful.

The helpfulness of the staff at the store and the amazing floor and carpet fitters. We had just moved into a new build bungalow and only had pitch floors. The store staff were very helpful and pushed through our order as quickly as they were able. The fitters came on various days as we were fitted in when they were able. We still had boxes that needed to be unpacked and were just about everywhere. We were also unwell with very bad colds but these guys were beyond helpful, they moved furniture and boxes to enable them to work, my husband has respiratory problems and couldn't help but these guys just got on with the job. I just want to give a massive shout out to Kyle and George who laid the flooring and then Kev, Stuart, Louis, Charlie and Billy who between them fitted the carpet throughout our bungalow. We can't thank them enough for their cheerful attitudes, courtesy, professionalism and friendliness while they were with us. Their work was perfect and we are more than satisfied. Thank you guys.

5 February 2026
Unprompted review
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Reply from John Doe Carpets and Furniture Ltd

Thanks for taking the time to leave your review Michael, we really appreciate it. Delighted to hear that you're pleased with the service you received from our team and we hope to see you again soon!

Rated 5 out of 5 stars

Great service from Simon and Scott…

Great service from Simon and Scott today. Called beforehand and gave very accurate timings. They arrived and had to take the furniture up a lot of steps. They couldn't have been more helpful! Would definitely recommend!

29 April 2026
Unprompted review
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Reply from John Doe Carpets and Furniture Ltd

Thanks for the review Sam, we appreciate it greatly. So pleased to hear that you're happy with the service you received from our team and we hope to see you again soon!

Rated 5 out of 5 stars

Great service!

Had my sofas delivered today by Scott & Simon, great service as I only popped into store yesterday to arrange delivery! They were very friendly and respectful of my property, removed their shoes and were quick and efficient, even pointing out the fact the furniture had USB ports which we weren't aware of. Great team

28 April 2026
Unprompted review
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Reply from John Doe Carpets and Furniture Ltd

Thank you for the review Lindsey, it's greatly appreciated. So glad to hear that you're happy with the service you received from our team and we hope to see you again soon!

Rated 5 out of 5 stars

Great choice, and very helpful sales team

John Doe had a huge choice of chairs, so it could have been difficult to know which one was right. But the sales team were extremely helpful, talked us through the options, and took their time to explain the differences between the various models. Thank you!

31 March 2026
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Reply from John Doe Carpets and Furniture Ltd

Thank you for the review Sue, we appreciate it. So glad to hear that you enjoyed your recent visit and we hope to see you again soon!

Rated 5 out of 5 stars

Simon and Scott were done and hated in…

Simon and Scott were done and dusted in 15 mins. Very professional and efficient with a cheerful manner throughout.

27 April 2026
Unprompted review
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Reply from John Doe Carpets and Furniture Ltd

Thank you so much for your review Bob, we really do appreciate it. Delighted to hear that you're pleased with the service you received from our team and we hope to see you again soon!

Rated 5 out of 5 stars

New engineered oak floor.

We have just seen our new floor which was fitted by Jack while we were away. We are delighted. He has done a great job, screeding, fitting the floor and shaving all the doors. Everything was left very tidy. Our only query is that there was not a single plank or even scrap of wood over. Is that correct? Was every single piece used with no leftovers?

7 April 2026
Unprompted review
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Reply from John Doe Carpets and Furniture Ltd

Thank you very much for your kind review—we’re delighted to hear that you’re so pleased with the finished floor and that Jack’s work met your expectations.

In regard to your query, we carefully calculated the materials to keep the job as cost-efficient as possible and to minimise wastage. This approach helps keep overall costs down for our customers. Any small offcuts (of which there was minimal) that remained were removed at the end of the job to ensure everything was left clean and tidy.

If you have any further questions at all, please don’t hesitate to get in touch—we’re always happy to help.

Rated 5 out of 5 stars

Fantastic service from start to finish! 😊

We recently had our whole house carpeted and couldn’t be happier with the experience from start to finish. 😊

We mainly dealt with Simon in the flooring department, who was absolutely fantastic (as was Sam!). I struggle quite badly with OCD, so organising the carpets was a particularly stressful process for me, but I honestly couldn’t have been treated with more kindness, patience and understanding. Simon went above and beyond to make sure everything ran smoothly while taking my worries into account.

The fitters Ash, Simon and Kyle were also incredibly kind and considerate, doing everything they could to make the process easier for me. On top of that, the quality of their work is excellent - we’re so pleased with the final result!

We’ve since purchased a bed from the furniture department, and the delivery service was just as brilliant.

Thank you again to everyone involved - especially Simon for all his patience and reassurance. We’ll definitely be returning in the future! 😊

16 March 2026
Unprompted review
John Doe Carpets and Furniture Ltd logo

Reply from John Doe Carpets and Furniture Ltd

Thanks for the review Emily, we appreciate it greatly. So pleased to hear that you're happy with the service you received from our team and we hope to see you again soon!

Rated 5 out of 5 stars

Received our delivery from Simon and…

Received our delivery from Simon and Scott and very pleased. We received a call and text to notify us of the time . They were both friendly ,efficient and helpful. We recommend John Doe for their service and their helpful staff and products

24 April 2026
Unprompted review
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Reply from John Doe Carpets and Furniture Ltd

Thank you for the review Samantha, it's greatly appreciated. So glad to hear that you're happy with the service you received from our team and we hope to see you again soon!

Rated 5 out of 5 stars

Great customer service from Simon and Scott

Simon and Scott called in advance to let us know their ETA and arrived promptly, carefully carried in the sofa and dining chairs, assembled and positioned them and explained about care and cleaning. They were knowledgeable, efficient, polite and friendly 😀😀

24 April 2026
Unprompted review
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Reply from John Doe Carpets and Furniture Ltd

Thank you so much for your review Sally, we really do appreciate it. Delighted to hear that you're pleased with the service you received from our team and we hope to see you again soon!

Rated 5 out of 5 stars

Simon and Matty were very helpful in…

Simon and Matty were very helpful in taking out our old sofa and putting the new one in place, polite and friendly.

23 April 2026
Unprompted review
John Doe Carpets and Furniture Ltd logo

Reply from John Doe Carpets and Furniture Ltd

Thanks for the review Diane, we appreciate it greatly. So pleased to hear that you're happy with the service you received from our team and we hope to see you again soon!

Rated 5 out of 5 stars

Purchased 3 bedroom wardrobes

Purchased 3 bedroom wardrobes. German made and very good quality. Excellent initial sales service from Stuart with the installation today by Simon and Scott which was faultless. Very professional all round and would definitely recommend.

23 April 2026
Unprompted review
John Doe Carpets and Furniture Ltd logo

Reply from John Doe Carpets and Furniture Ltd

Thank you so much for your review Gary, we appreciate it greatly. Delighted to hear that you enjoyed your recent experience when visiting our store and we hope to welcome you back again soon!

Rated 5 out of 5 stars

outstanding

Charlie & Prez came to finish installation of flooring we had them do the whole property I can honestly say you will not find a better company than John Doe the quality of there products the helpfulness of the staff
Charlie and Prez and the rest of the team were fab friendly polite nothing was too much trouble and their workmanship is of the highest standard I cannot recommend Joe Doe highly enough and their workmanship guys that work for are a credit to the company

2 February 2026
Unprompted review
John Doe Carpets and Furniture Ltd logo

Reply from John Doe Carpets and Furniture Ltd

Thank you so much for your review Simone, we really do appreciate it. Delighted to hear that you're pleased with the service you received from our team and we hope to see you again soon!

Rated 5 out of 5 stars

Mattress Delivery

Simon and Scott delivered our mattress today. Simon phoned 20 minutes before delivery to let us know that delivery was imminent.

Very professional team.They removed the old mattress and replaced with the new one and Simon explained all the after care procedures for the new mattress.

22 April 2026
Unprompted review
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Reply from John Doe Carpets and Furniture Ltd

Thank you for the review Martin, we appreciate it. So happy to hear that you're pleased with the service you received from our team and we hope to see you again soon!

Rated 5 out of 5 stars

Always helpful

Always helpful

25 March 2026
John Doe Carpets and Furniture Ltd logo

Reply from John Doe Carpets and Furniture Ltd

Thank you for the review Carla, we really do appreciate it. So pleased to hear that you enjoyed your visit to our store and we hope to see you again soon!

Rated 5 out of 5 stars

Easy ordering and delivery on time

Easy ordering and delivery on time. Simon and Scott were very helpful in setting up the furniture. Would highly recommend the company

20 April 2026
Unprompted review
John Doe Carpets and Furniture Ltd logo

Reply from John Doe Carpets and Furniture Ltd

Thank you for the review Mike, it's greatly appreciated. So glad to hear that you're happy with the service you received from our team and we hope to see you again soon!

Rated 5 out of 5 stars

Simon and Scott were very helpful

Simon and Scott were very helpful, pleasant and very professional in delivering my chair, which was exactly as I had ordered it. I recommend this service and company.

21 April 2026
Unprompted review
John Doe Carpets and Furniture Ltd logo

Reply from John Doe Carpets and Furniture Ltd

Thank you for the review Malcolm, we appreciate it. So happy to hear that you're pleased with the service you received from our team and we hope to see you again soon!

Rated 5 out of 5 stars

Simon and Scott were superb

Simon and Scott were superb. They arrived on time having phoned me 30 minutes earlier. They were friendly and efficient and couldn't do enough to help. This is why I always use John Doe when I can!

21 April 2026
Unprompted review
John Doe Carpets and Furniture Ltd logo

Reply from John Doe Carpets and Furniture Ltd

Thank you so much for your review Judith, we really do appreciate it. Delighted to hear that you're pleased with the service you received from our team and we hope to see you again soon!

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