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John Doe Carpets and Furniture Ltd Reviews 

2,106
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 801 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and knowledgeable, often going above and beyond to assist. The service, from in-store guidance to efficient delivery, is frequently highlighted as exceptional. People appreciate the careful and professional delivery teams who assemble items, remove packaging, and communicate arrival times effectively. Reviewers are also impressed by the quality and variety of products available, finding furniture and flooring that meets their needs. However, some customers also noted issues with delivery timings, experiencing longer waits than initially quoted for items like mattresses and sofas.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the professionalism, helpfulness, and... See more

Product

Consumers find product quality to be positive, with many expressing satisfaction with the variety and... See more

Quality

Customers generally express high satisfaction with the quality of products and services, often highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many thanks to Simon & Scott who delivered my sofa back to me today. They are a great team, friendly & helpful & made sure sofa was assembled correctly & working properly. Also thank you to Dom, Servi... See more

Rated 5 out of 5 stars

Thanks to Stewart and his team our faulty mattress was dealt with quickly and professionally Always kept us updated and no quibble when we reported our issue Delivery men err carful and also prof... See more

Rated 5 out of 5 stars

A genuinely excellent store; friendly, helpful and knowledgeable staff who are never overbearing. Lots of options across the range of their products and a great clearance department with some brillian... See more

Rated 5 out of 5 stars

I wouldn’t go anywhere else. My husband and I are blown away by the quality and variety of product at John Doe, but also the exceptional team. Stewart has helped up with beds, mattresses and even a di... See more


Company details

  1. Furniture Store
  2. Bed Shop
  3. Carpet Installer
  4. Carpet Store
  5. Flooring Store
  6. Sofa Store

Written by the company

Founded by John Doe in 1983, we are a third generation flooring and furniture retailer. At John Doe of Diss, we strive to offer all our customers a unique shopping experience that cannot be imitated or found elsewhere. Our offerings include the finest carpets and flooring, quality furniture and handpicked sofas and beds, plus so much more for your home. Sourced only from exceptional manufacturers across the globe. At John Doe of Diss, we understand the importance of purchases for your home. As a result, we employ over 50 skilled staff, all of whom are dedicated to providing personal, no pressure assistance and expert advice in helping you find the right item for you and your home. Our 45,000 square foot showroom, partnered with our family heritage and expert team accumulates to create the premium John Doe service that we’re known for. Located on our first floor, Angela's Coffee Lounge offers a diverse selection of speciality coffee, freshly baked pastries, homemade cakes and delicious lunches prepared with premium, local ingredients.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(2,106)

790 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from Simon and Scott

Excellent service from Simon and Scott. They phoned before coming and arrived on time. Navigated awkward corners and tough stairs. They did all perfectly and took all wrappings away, replacing a light shade that had to be removed to get the bed through the porch.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Simon and Scott were excellent

Simon and Scott, who delivered our furniture, were great. Shoes removed as they entered, furniture unpacked and placed where we wanted, and every bit of packing quickly removed. All good.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

The wood for the floor arrived on the…

The wood for the floor arrived on the date given. Jack arrived on the given date and worked hard to fit the flooring
and completed it the next day. He is an extremely pleasant young man and certainly knows his trade. He did an amazing job and I would certainly use John Doe again as they give attention to detail.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Accompanied my partner today

Accompanied my partner today, to look for a mattress.
We were looked after by Stewart Walker. Stewart certainly knows his products, and was very helpful in guiding my chap to make an appropriate choice.
Thank you.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

We had a home delivery of furniture by Simon and Scott, who were helpful and professional throughout. They removed their shoes at the door without even having to be asked, which was much appreciated, thank you. They made sure the furniture was exactly where I wanted it to be placed, and treated the furniture and our home with respect and care. Thank you very much.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Staff were so friendly

Staff were so friendly. Lovely lady on the carpet section who took my order was very helpful. Really good customer service which you dont always find these days. Thank you

18 May 2026
Rated 5 out of 5 stars

I had a great experience with the…

I had a great experience with the delivery of my new sofa from John Doe.
The delivery man, Scott and Simon, were polite and respectfully. Kept me informed of their arrival and sorted out the issue of my old sofa.
Thank you!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

We had some bedroom furniture fitted…

We had some bedroom furniture fitted yesterday and I’m delighted with how the whole process went.
Simon and Scott were very good and made sure I was completely satisfied with the final result.
Thank you guys 😋
Happy to recommend.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

We love John Doe Furniture

We love visiting John Doe Furniture. We are very pleased with our new bureau which is a perfect fit for our lounge. Scott & Simon delivered it with care and were very helpful and friendly.
We did also have a nest of tables which was to be delivered as well, but was not. We will have to go collect them from the shop.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Purchasing a new bed

We had lots of help from Matt on deciding on a new bed. He was very helpful but not pushy. He is very knowledgeable and pleasant to deal with. The actual invoice was completed by Stewart, who again was very helpful and is very knowledgeable, as always.

13 May 2026
Rated 5 out of 5 stars

Excellent service as always.

We’ve just had our third furniture delivery from John Doe this year. We’re delighted with the furniture which arrived via the dream team of Simon and Scott the Gold Standard Delivery Team.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

first class service from all staff

first class service in shop from Susan delivery was great from Simon and scott phoned to say they was on there way came in unpacked stuff put it together showed me how it worked took all package away great service thanks lads

8 June 2026
Unprompted review

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