John Bell & Croyden Reviews 

316
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Very pleased. Promptly sent out on time in a nice mailing carboard box. A new toothpaste for me. Expensive -Ozen-but it does what it says on the tube which is to cut down sensitivity.

Company replied

Rated 2 out of 5 stars

I hope the products sold here are of a higher quality than the customer service I received. I visited the pharmacy to collect an order that I had already placed. As I was leaving, a member of s... See more

Company replied

Rated 5 out of 5 stars

Always a great company to buy from. Reliable, fast delivery and can always speak to a real live person.

Company replied

Rated 5 out of 5 stars

I have used John Bell and Croyden for some years when I have either worked near or, for a short time lived near, the shop. Even though I am further out of London now, I continue to purchase as I find... See more

Company replied

Company details

  1. Pharmacy
  2. Beauty Supply Store
  3. Medicine Exporter
  4. Pharmaceutical Products Wholesaler
  5. Vitamin and Supplements Store

Written by the company

John Bell & Croyden is the Wellbeing Emporium and Pharmacy setting standards in providing bespoke and truly holistic health solutions under one roof. We have experience gained from over 200 years in the business and have earned a global reputation for delivering excellence, innovation and first class products and service.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

316 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(316)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have ordered the stuff but delivery…

I have ordered the stuff but delivery driver dropped somewhere else even i spoke to one of there worker on the phone she admit it’s been dropped to next street workplace i asked them about my parcel but they denied. What’s the point using them if you don’t get item. Very bad experience with them hope so they will sort my problem.

27 October 2024
Rated 5 out of 5 stars

Really useful!

Really useful online chat/ help which lead me to very good specialist staff member. Just what I needed, for complicated order for compression socks. Thank you.

25 October 2024
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear C. Moreland,
Thank you a lot for leaving your review and giving us 5 stars.

We are happy to hear that you are satisfied with your experience with us. Our compression specialist is is one of the best.
We hope to see you again in the future.

Kind regards,
Natalia,
JBC Customer experience team

Rated 5 out of 5 stars

"did what they say on the can" arrived…

"did what they say on the can" arrived on time - no issues

25 October 2024
John Bell & Croyden logo

Reply from John Bell & Croyden

Hi Robert,
Thank you very much for taking time and leaving your review.

We are happy to hear that the product you bought from us met your expectations and arrived on time. Hope to see you again in the future.

Kind regards,
Natalia
JBC Customer experience team

Rated 5 out of 5 stars

Top marks!

Good selection - fair prices - quick delivery

25 October 2024
John Bell & Croyden logo

Reply from John Bell & Croyden

Hi there,

Thanks a lot for posting your review and giving us 5 stars. We are very happy to hear that you are satisfied with your experience with us. Will be happy to see you again in the future.

Kind regards,
JBC Customer experience team

Rated 5 out of 5 stars

Yeow

Packing very well, no complaints everything is perfect.
Thank you

25 October 2024
John Bell & Croyden logo

Reply from John Bell & Croyden

Hello,

Thank you very much for your review. Hope to see you again in the future.

JBC Customer experience team

Rated 1 out of 5 stars

Faulty knee brace

I bought a knee brace from John Bell & Croydon. After using it 6 times the Velcro failed. After contacting the manufacturer who said I needed to deal with the retailer JBC were very indifferent to my complaint but in the end said the only thing they could do is send it back to the manufacturer after telling me they had a 28 day returns policy. I kept telling them this wasn’t a case of me wanting to return it, the product was good it was just faulty however the manageress just kept repeating their 28 day policy. They said they sent it back but the manufacturer said they had a 28 day warranty which I think unlikely. All in all a pretty poor show from an exclusive retailer with a manageress with an extremely brusque manner.

28 October 2024
Unprompted review
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear Peter,
Thank you for taking the time to share your feedback with us.

We’re sorry to hear that the Velcro on your product didn’t meet your expectations. While your purchase was made outside of our standard return and exchange window, we wanted to go above and beyond, so we facilitated an inspection with the brand to seek a resolution. Unfortunately, after their assessment, they determined the product did not qualify for a replacement, which we must respectfully adhere to as well.

We apologize for any disappointment and truly value your understanding. Please feel free to reach out with any further questions.

Kind regards,
Natalia,
JBC Customer experience team

Rated 5 out of 5 stars

A good service

A good service. Well packaged!

25 September 2024
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear R.L. Devon,
Thank very much for your review.

We are glad to hear that you are happy with our service. Hope to see you again soon.

Kind regards,
John Bell & Croyden

Rated 5 out of 5 stars
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear Helen,
Thank you for your review.

We are thrilled to hear that you are pleased with our service and hope to see you again soon!

Kind regards,
JBC Customer experience team

Rated 5 out of 5 stars

Nasal Douche

Ordering was easy. Delivery prompt. Well done JB&C. However the product is useless. Inadequate instructions in the leaflet, difficult to insert batteries, and once that is achieved, it doesn’t work.

27 August 2024
Rated 1 out of 5 stars

Awful

Awful. They usually tell you a week after ordering with a refund notif that out of stock. They bizarrely use courier's despite not stating this in their terms for the smallest items that would happily go in the post. They're meant to have the royal seal of approval but staff are abrupt service is naff and delivery is appalling. No thank you

1 September 2024
Unprompted review
Rated 2 out of 5 stars

Didn't receive all my items.

Didn't receive all my items.

26 August 2024
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear Leslie,

Thank you for your review.

We apologise that we could not send all the products in your order, as we were out of stock. When making changes to our orders, we always notify the customers, as we did with your order on the 26th of August.

Kind regards,
Soraia
Customer Experience Team

Rated 1 out of 5 stars

Slight tingling and shine

Slight tingling and shine; nothing else. I used to use the Benefit lip plump was was far superior but they do not sell this anymore. I feel what a waste of money as I wanted to treat myself, for once. Lips looked the same. Very disappointed, will not recommend to anyone

26 August 2024
Rated 2 out of 5 stars

Dispatch and delivery took far too…

Dispatch and delivery took far too long. On top of that, turns out one of the items I had ordered was not in stock. I wasn't charged for it, but it baffles me that in this day and age some retail websites still can't display accurate stock figures. It is annoying because I waited a few days just for the dispatch email, only then was I notified of the missing item and had to go to another website to order it which then - you guessed it - took another few days. It is inefficient and waste of time. When you have things like Amazon prime that get it to you the next day. On a positive note, the prices are fairly competitive.

5 August 2024
Unprompted review
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear Suki,

Thank you for your review.

We apologise for the delay in notifying you of the item that was out of stock. We strive to provide a better service to our customers and appreciate your feedback.

Kind regards,
Soraia
Customer Service Team

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