Very pleased. Promptly sent out on time in a nice mailing carboard box. A new toothpaste for me. Expensive -Ozen-but it does what it says on the tube which is to cut down sensitivity.
Company replied
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See what reviewers are saying
I hope the products sold here are of a higher quality than the customer service I received. I visited the pharmacy to collect an order that I had already placed. As I was leaving, a member of s... See more
Company replied
Always a great company to buy from. Reliable, fast delivery and can always speak to a real live person.
Company replied
I have used John Bell and Croyden for some years when I have either worked near or, for a short time lived near, the shop. Even though I am further out of London now, I continue to purchase as I find... See more
Company replied
Company details
- Pharmacy
- Beauty Supply Store
- Medicine Exporter
- Pharmaceutical Products Wholesaler
- Vitamin and Supplements Store
Written by the company
John Bell & Croyden is the Wellbeing Emporium and Pharmacy setting standards in providing bespoke and truly holistic health solutions under one roof. We have experience gained from over 200 years in the business and have earned a global reputation for delivering excellence, innovation and first class products and service.
Contact info
50-54 Wigmore Street, W1U 2AU, London, United Kingdom
- 0207 935 5555
- jbc@johnbellcroyden.co.uk
- johnbellcroyden.co.uk
4.4
Excellent
316 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Excellent service,
Excellent service,
Such a lovely friendly company with efficient delivery service
27 January 2025
Reply from John Bell & Croyden
Dear Eleanor,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Easy to use app with plenty of choice
2 January 2025
Quick delivery and excellent value for money
Delivery was quick. The company gave me an immediate refund on something which wasn’t available. Also, their prices are really good.
30 December 2024
Reply from John Bell & Croyden
Dear Rebecca,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Reply from John Bell & Croyden
Dear liam,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with your product and with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Reply from John Bell & Croyden
Dear Janet,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with your product and with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Excellent
So easy to order, very quick delivery especially at Christmas. Beautifully packaged. Thank you
30 December 2024
Reply from John Bell & Croyden
Dear Mrs allan,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Reply from John Bell & Croyden
Dear Alan,
Thank you for your feedback! We're really glad to hear that you're happy with your order.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Everything went well.
Access to a product no longer easily accessible in the UK, easy to order on line, very fast and free delivery. Bit expensive but a happy customer.
27 December 2024
Reply from John Bell & Croyden
Dear Tom,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with the service.
We know pricing can be a bit high at times, but we do our best to make sure it's worth it with quality products and quick delivery. It's great to know you're satisfied.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Great products and great sale
Love their twice yearly 20% off sale. Great time to stock up and their great range of products
24 November 2024
No respect of basic rules related to…
No respect of basic rules related to hygiene and no respect of the deadlines
25 November 2024
Reply from John Bell & Croyden
Dear Alex,
Thank you for sharing your feed back and apologize for late response.
We take hygiene very seriously and apologize for any inconvenience you experienced.
Our Pharmacy Manager has been in direct communication with you regarding this matter, and we have thoroughly investigated the situation. This issue has been addressed, and we have taken steps to ensure it does not happen again.
We greatly appreciate your understanding and the opportunity to improve. We look forward to welcoming you back and providing the high standard of service you deserve.
Kind regards,
Natalia,
JBC Customer experience team
Great service and super prompt…
Great service and super prompt delivery.Will use again.
25 November 2024
Fantastic company
Fantastic service. Much cheaper than everywhere else and super speedy delivery. Highly recommend.
25 November 2024
Great selection
Great selection, super quick delivery. Hard to find items, readily available.
24 November 2024
Great service every time and super…
Great service every time and super quick delivery!
24 November 2024
Excellent service
I needed more of a certain skin product which I can't get at home. Buying from John Bell was very easy. The service was excellent.
24 November 2024
disappointed
I have always thought the Wigmore Street store excellent due to the range of products on display.
Thats why I made a trip there when needing to assess options for electric toothbrushes with pressure sensor (recommended by my dentist). To my disappointment, they had only a meagre array of electric toothbrushes, and none at all with pressure sensors. I also wanted to look at SAD lamps. None at all. Plenty of "assistants", which in itself is a positive thing, but they weren't able to assist me due to the products not being available (and I don't think they knew what a SAD lamp was)
21 November 2024
Unprompted review
Reply from John Bell & Croyden
Dear lizp,
Thank you for taking time to share your feedback. I am sorry to hear about your disappointing experience at John Bell & Croyden. We always aim to provide a wide selection of products and ensure our team is well-equipped to assists customers, so it is disappointing to learn that we fell short in this instance.
I'd like to clarify that we do stock SAD lamps at our store, which includes the Beurer Sad Light Tl30 and Beurer TL 95 Powerful Sad Lamp With Sunlike® Led Technology. It seems there may have been some misunderstanding or miscommunication during your visit, and I can only apologise. If you'd like assistance ordering an SAD lamp from us, please don't hesitate to contact us on jbc@johnbellcroyden.co.uk. We are happy to help.
We value your feedback and look forward to providing you with a better experience in the future.
Kind regards,
Soraia
JBC Customer Experience Team
Very happy with shopping experience
Very happy with shopping experience, the best value for item I could find on the internet..it came in very good time and was well packaged
28 October 2024
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