Very pleased. Promptly sent out on time in a nice mailing carboard box. A new toothpaste for me. Expensive -Ozen-but it does what it says on the tube which is to cut down sensitivity.
Company replied
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See what reviewers are saying
I hope the products sold here are of a higher quality than the customer service I received. I visited the pharmacy to collect an order that I had already placed. As I was leaving, a member of s... See more
Company replied
Always a great company to buy from. Reliable, fast delivery and can always speak to a real live person.
Company replied
I have used John Bell and Croyden for some years when I have either worked near or, for a short time lived near, the shop. Even though I am further out of London now, I continue to purchase as I find... See more
Company replied
Company details
- Pharmacy
- Beauty Supply Store
- Medicine Exporter
- Pharmaceutical Products Wholesaler
- Vitamin and Supplements Store
Written by the company
John Bell & Croyden is the Wellbeing Emporium and Pharmacy setting standards in providing bespoke and truly holistic health solutions under one roof. We have experience gained from over 200 years in the business and have earned a global reputation for delivering excellence, innovation and first class products and service.
Contact info
50-54 Wigmore Street, W1U 2AU, London, United Kingdom
- 0207 935 5555
- jbc@johnbellcroyden.co.uk
- johnbellcroyden.co.uk
4.4
Excellent
316 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Quick reliable service and the product…
Quick reliable service and the product I wanted was in stock. Well done I’m very happy.
28 August 2025
Reply from John Bell & Croyden
Hi Patricia,
Thank you for your feedback! We`re delighted to hear that you find our service quick and reliable, and that you we able to find the product you were looking for. Hope to have the opportunity to serve you again in the future.
Kind regards,
JBC Customer experience team
Reply from John Bell & Croyden
Hi Roxy,
Thank you for your feedback! We`re really happy to hear you are happy with your purchase. We hope to see you again soon!
Kind regards,
JBC Customer Experience team
Reply from John Bell & Croyden
Hi Mark,
Thank you for your feedback! We`re delighted to hear that you are happy with the product and the delivery time. We strive to provide excellent service to all our customers.
Kind regards,
JBC Customer Experience Team
Reply from John Bell & Croyden
Hello,
Thank you for your thoughtful review! We're so pleased to hear you found the service efficient, professional, and courteous. It's always our goal to provide a smooth and pleasant experience, and we're glad that came through.
Kind regards,
JBC Customer Experience Team
Mason Pearson hair brush, quality product, fast delivery and well packaged
Purchased a MASON PEARSON Handy Sensitive Bristle Hairbrush SB3. This is an excellent hair brush. I wish I had discovered this hairbrush brand a long time ago. It stops the static build up and transforms the appearance of one's hair.
Received this product quickly from John Bell and it was well packaged.
21 July 2025
Unprompted review
Reply from John Bell & Croyden
Hi Andrea,
Thank you for your kind feedback! We're delighted to hear you're enjoying your Mason Pearson hairbrush - it's truly a timeless classic. We're also pleased the delivery and packaging met your expectations. Hope to see you again soon.
Kind regards,
JBC Customer Experience Team
Reply from John Bell & Croyden
Hi Heather,
Thank you for your feedback! We`re very happy to hear that you are happy with our service.
Kind regards,
JBC Customer Experience Team
Reply from John Bell & Croyden
Hi Paula,
Thank you for your feedback! We`re really happy to hear that you are happy with our service.
Kind regards,
JBC Customer Experience Team
Fabulous pillows.
Your pillows are just the answer for painful arthritic necks and Vestibular Migraines. We just love them so much so my daughter has asked me to send her some to Australia. 👏
25 July 2025
Reply from John Bell & Croyden
Hi Susan,
Thank you for your feedback! We're very happy to hear that you liked the pillows you ordered from us. Hope to see you again soon.
Kind regards,
JBC Customer Experience Team
Reply from John Bell & Croyden
Hello,
Thank you for your feedback! We're really glad to hear that you are happy with our service.
Kind regards,
Natalia
Lovely choice of beautiful soaps… Easy…
Lovely choice of beautiful soaps… Easy to order. Great website. Good packaging in a strong box. Arrived quickly with regular updates.. Wonderful service. Also answered a query straight away.
25 June 2025
Reply from John Bell & Croyden
Dear Jayne,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Complete Waste of money
Complete Waste of money, this wax got zero hold, just like a grease which doesn’t even come off hands, u gotta use handwash to clean. Tesco £5 wax is much better than this product. I would want refund as it’s not like it described
28 May 2025
Reply from John Bell & Croyden
Dear Ali,
Thank you for your feedback.
We are sorry to hear about your disappointment with the product you purchased from us. We strive to provide high-quality products and it seems like we have not met your expectations.
Please reach out to us at jbc@johnbellcroyden.co.uk and we will do our best to resolve the issue.
Kind regards,
Natalia,
JBC Customer experience team
Reply from John Bell & Croyden
Dear David,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Great company ..fabulous product …
27 May 2025
Reply from John Bell & Croyden
Dear Edwina,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Reply from John Bell & Croyden
Dear gloria,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Reply from John Bell & Croyden
Dear CW,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Reply from John Bell & Croyden
Dear Gary,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
The most wonderful company
The most wonderful company
I used to visit your beautiful store in London ,at least once a week , Now living in the depths of the country I don’t get to visit so much it’s great to be able to order on line and with the DPD delivery it’s perfect
Thank you
27 May 2025
Reply from John Bell & Croyden
Dear customer,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Quick delivery and good quality products
27 May 2025
Reply from John Bell & Croyden
Dear Elodie,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
very efficient
very efficient. couldn't get the toothbrush heads
anywhere else. Such diverse stock - marvellous
24 April 2025
Reply from John Bell & Croyden
Dear Patricia,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Goods arrived very quickly well packed
24 April 2025
Reply from John Bell & Croyden
Dear Fro,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
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