Joey Med Reviews 208

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, knowledge, and eagerness to help, making interactions pleasant and informative. The customer service is frequently highlighted as exceptional, with many people appreciating the quick responses, clear explanations, and supportive approach throughout their journey. The service provided is often described as efficient and easy, from the initial intake process to the fast delivery of products. Many also commend the product quality and the meticulous, safe packaging, which ensures items arrive in excellent condition. However, some customers also noted issues with product effectiveness, with some feeling their medication was not as potent as expected or that vials were not properly preserved during shipping. A few other people also felt that communication declined after initial interactions, or that customer support was unhelpful when significant problems arose, such as incorrect shipments or payment discrepancies.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Product

Customers consistently note positive experiences with product, praising the medicine mix, communication, and... See more

Service

Customers had positive experiences with service, with many reviewers rating it highly and expressing... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I feel fortunate that I chose Joey Med over a different company, They were friendly, communicative and answered all of my questions and concerns quickly and completely. There was one woman in particul... See more

Rated 5 out of 5 stars

I'm so pleased with my purchase from Joey Med! The representative answers all my questions and walked me through what the process would be, to alleviate any doubts or concerns about my purchase. After... See more

Company replied

Rated 5 out of 5 stars

I was very hesitant at first and confused on who to go to with, so many companies out there! After texting my 50+ questions for several days and getting consistently quick, transparent, knowledgeab... See more

Rated 5 out of 5 stars

So far my Experience has been Grest! I texted with someone with any questions I had, and they responded quick... The medical intake was easy and everything was explained to me.I ordered the 3 month Su... See more

Company replied


Company details

  1. Online Pharmacy
  2. Weight Loss Service

Written by the company

Joey Med is a modern telehealth platform based in Florida, dedicated to transforming the way people access healthcare for weight loss, sexual health, and travel wellness. Our mission is to provide safe, convenient, and affordable care for adults across the United States. With Joey Med, patients can receive licensed medical evaluations, prescriptions, and treatment plans—entirely online and from the comfort of their home. We partner with Certified Compounding Pharmacies, a licensed compounding pharmacy, to ensure all medications are high quality, pharmacist-reviewed, and delivered discreetly to your door. Our product lineup includes GLP-1 medications like Liraglutide (Saxenda) for weight loss, custom-formulated ED treatments combining Sildenafil, Tadalafil, and Apomorphine, and prescription-based travel wellness kits tailored to support healthy travel routines. Joey Med is HIPAA-compliant and committed to privacy and transparency. Patients start by filling out a simple online medical form. Our licensed providers review every case and, if appropriate, prescribe treatment. We handle fulfillment, tracking, and support to make your wellness journey as easy and secure as possible. Whether you're looking to manage weight, boost confidence, or stay healthy while traveling, Joey Med is here to support your goals with compassionate care and expert medical guidance. Learn more at joeymed.com and join thousands of others taking control of their health—on their terms.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

208 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service and fast shipment

My order came pretty quickly and I appreciate their support team with updates on when my order would be ready. Even after I received it, they messaged me letting me know if there are any other questions or support, they are available anytime. I found that so helpful, especially it being my first time using GLP-1 injections. Will definitely reorder.

27 February 2026
Unprompted review
Rated 3 out of 5 stars

No longer happy

Well, when I 1st started with JM I was happy. I started with the BOGO offer which was great. This time around the link was still active so I placed my order and the price was not honored and to my understanding, I was locked in for that rate. So, I had to pay the increase. Had I known prev, I may have went elsewhere. I went with them for the deal and the reviews. So be it.
However, they switched pharmacies and the doses have changed. They are now less and they are confusing. I was prev on 10mg and titrating to the next, which should've been 12mg and 15mg, but was only prescribed 11mg and then 13.5mg. The Dr's talk around your questions and don't answer you directly 🙄 when you ask questions about the doses. I feel that the total amount had decreased and that I did not receive full vials with correct amounts as I did with the previous pharmacy. They have advised me that dosing has changedand 13.5mg is now the highest dose, but won't provide info that supports this.
I was once happy and no longer as happy as I was in the beginning when things were more clear.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Hesitant at first...

At first I was hesitant purchasing medication online but Karim did a great job reassuring me. He explained the process, addressed any concerns I had, and answered all of my questions. Karim was responsive and went above and beyond with his great customer service. Delivery was quick and he even reached out the same day I received my package to confirm its delivery and answer any questions. I would recommend to anyone that asks!

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Joey Meds are awesome. I’ve had a great experience and Lily has been very supportive and helpful along the way. Highly recommend.

24 February 2026
Joey Med logo

Reply from Joey Med

We’re thrilled to hear you’ve had such a great experience with Joey Med — and it truly means a lot that you felt supported every step of the way. Helping make your journey smoother, clearer, and more encouraging is exactly what we’re here for.

We appreciate your recommendation and look forward to continuing to support you! ✨

Rated 5 out of 5 stars

The customer service is exceptional

The customer service is exceptional! Always available and very knowledgeable with the many questions I initially had in the beginning. The process is so seamless and they really go above and beyond! Will continue to order time and time again!

17 November 2025
Rated 5 out of 5 stars

Highly Recommend Joeymeds!

I was with a different provider and joeymeds matched the price! Amazing customer service!! Everytime I text them they quickly responded and were very patient n understanding with me reassuring me! From order date to receiving needs was 5 days! I will definitely stay with them and I highly recommend them!

16 February 2026
Unprompted review
Joey Med logo

Reply from Joey Med

Wow — thank you so much for your amazing review and recommendation! 💛

We’re so happy we were able to match your previous provider’s price and make the transition smooth for you. Our goal is always to provide not only competitive pricing, but also fast responses, clear communication, and genuine support every step of the way.

It truly means a lot to hear that you felt reassured and taken care of — that’s exactly the experience we strive to deliver. And we’re glad your order arrived quickly, too!

Thank you for choosing Joey Med and for trusting us with your journey. We’re honored to have you with us and look forward to continuing to support you!

Rated 1 out of 5 stars

I would not recommend this company

I would not recommend this company. It's very misleading. They tell you the pricing is for any dosage just to wheel you in. You pay upfront. Never speak to an actual physician regarding dosage. They automatically approve a starter dosage even if you have already been on a higher dosage. I was promised a higher dosage and never received. I've spoke to multiple customer service reps who made promises that were never fulfilled. I was told that a manager would contact me and I would receive a tracking number for the correct dosage. However, none of this happened. Now they're ignoring me. I have text message and all to prove of how horrific this experience has been. To had insult to injury, instead of hearing back from a manager, I received another message promising any dosage for the same price if I made another purchase.
After I made a complaint I received a message saying I’ve been approved for meds and asked when I wanted to start. I replied and reiterated all of the chaos I’ve dealt with over the past 3 or more weeks. Now they’re responding as if the problem was with return confusion when in reality that was not the issue at hand, I can go on with the numerous misinformation from them but I not going to do so because they’ll only turn the tables around and refuse to take accountability.

23 January 2026
Unprompted review
Joey Med logo

Reply from Joey Med

Hi Nyree, we sincerely apologize for the initial confusion regarding the return process. As soon as we realized the medication had been opened, we immediately waived the return requirement so you could keep the product and still receive a full refund.
We have already processed the shipping refund on our end, and as confirmed, your full refund for the medication has been approved through Groupon. We strive to provide a seamless experience, and we hope this total refund and resolution demonstrate our commitment to our customers.

Rated 5 out of 5 stars

Great Company Great service

I have been used Joey Meds for 2 1/2 months now and I'm in-love with the results. The getting started was a smooth process and my Rep Nancy helped me every step of the way. I will be continuing with them until I reach my weight loss goal.

8 February 2026
Unprompted review
Joey Med logo

Reply from Joey Med

Hi Dawana! We are so thrilled to hear about your progress over the last 2.5 months! Nancy is a superstar, and we’ll be sure to share your kind words with her. We look forward to supporting you every step of the way until you reach your goal

Rated 5 out of 5 stars

This company makes ordering simplistic…

This company makes ordering simplistic answer a few questions go through their system you get great pricing great customer service and they’re right there for you highly recommend

1 January 2026
Unprompted review
Joey Med logo

Reply from Joey Med

We appreciate the high recommendation! Our goal is to make the process as simplistic and affordable as possible, and we’re glad to hear we hit the mark for you. Thanks for choosing Joey Med

Rated 5 out of 5 stars

Proffesional and Fast

When I ordered I wasn’t sure if I was going to get what I requested. (I had been with someone else.) They started me where I left off with my last dose. I wrote them two times a day . I was anxious to get started . They were very professional and patient with me. They were understanding and reassuring me that I would get a tracking number as soon as it was ready to ship. The whole process took 10 days from the start of questions, and consultation.I received my meds the tenth day ! I have lost 38 lbs in 3 months. I recommend. Joey meds They are Proffesional and fast !

3 February 2026
Unprompted review
Joey Med logo

Reply from Joey Med

Judy, thank you for sharing your journey! 38 lbs in 3 months is an incredible achievement. We understand that starting something new can be a bit anxiety-inducing, and we're so glad our team could provide the reassurance and professional service you deserved.

Rated 3 out of 5 stars

Not so great experience with this company

Not so great experience with this company! At first customer service made me feel comfortable with my decision to switch providers and the pricing was a game changer also, I purchased their BOGO offer in December recieved 4 weeks worth of meds but didn't receive the next 4 weeks as paid for. I was told that they switched pharmacies and that they only thing they could do is give me a partial refund of the purchase price so I accepted the refund and switched provider. The medication works, since I've been on I've lost 2-3 pounds a week!I don't recommend this company.

26 December 2025
Unprompted review
Joey Med logo

Reply from Joey Med

Hi Melinda! It’s wonderful to hear that you’re seeing such consistent results since switching to Joey Med. We pride ourselves on offering game-changing pricing without sacrificing quality care. Keep up the great work!

Rated 5 out of 5 stars

Joey Med Is Wonderful!

Nancy and Lily are wonderful to work with and provide over the top communication which is so incredibly important when starting a new medication. I was very impressed with the Fast Shipping of the Semiglutide and the quick responses from Nancy and Lily. I would recommend Joey Med to all! Best experience I have had hands down!

28 January 2026
Unprompted review
Joey Med logo

Reply from Joey Med

Thank you for the glowing review, Kimberly! Nancy and Lily will be so happy to hear that their communication made such a positive impact on your experience. Welcome to the Joey Med family!

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