There are three positive areas of my experience I would like to mention: (a) My Order arrived quickly; (b) Both Inner and Outer Packaging were in excellent condition; and (c) It was left in my Safe Pl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My order was great, , but delivery was not good,it was very quick,but the delivery man was not nice at all, I asked him if he could pick it up for me as it was very heavy, he did not looked pleased& j... See more
Company replied
JL Brooks is hands down the best place to stock up on crisps and snacks! The range they offer is fantastic—whether I’m after my classic favourites or trying something new, they always have plent... See more
Company replied
I'd put collection on the order, a lovely person from JL Brooks emailed to ask if this was correct and, because I'm an idiot, I said yes. I then realised that they weren't where I thought they were a... See more
Company replied
Company details
- Catering Food and Drink Supplier
- Beverage Distributor
- Cash and Carry Wholesaler
- Confectionery
- Confectionery Wholesaler
Written by the company
J L Brooks are a trusted Yorkshire wholesaler that have been supplying crisps, snacks, soft drinks, confectionery, bar supplies, cleaning products and wine for over 100 years. With over 1000 products listed online from big brands including Walkers, Coca-Cola, Britvic and Cadbury, you're sure to find something you'll love at a price you won't believe! Unlike other wholesalers, J L Brooks ships to businesses and the general public, so anyone can take advantage of bulk buy discounts, delivered straight to their door. Try J L Brooks for yourself and see how much you could save!
Discover the J L Brooks Difference
Written by the company
- Quality Wholesale Since 1920
- At J L Brooks, we're more than just a wholesaler, we're a company committed to raising the standards across the industry, and making wholesale offers available to all, whether your a business or not. We pride ourselves in providing excellent customer service and competitive, fair pricing across our range. Try us for yourself and experience a better wholesale experience.
Contact info
Unit 1 Low Hall Business Park, LS18 4EG, Leeds, United Kingdom
- 0113 2795787
- sales@jlbrooks.co.uk
- jlbrooks.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Crisps
Excellent service even let you know when there is a delay on delivery. I would highly recommend them.
30 May 2026
Reply from JL Brooks
Hi Jillian,
Thank you for your excellent 5-star review.
We are really pleased to hear you were happy with our service and the delivery updates. Keeping you informed is important to us, especially if there are any delays, so it is great to know this made a difference.
We really appreciate your recommendation and look forward to serving you again soon.
Kind regards
Selina
JL Brooks Customer Service Team Member
Good selection of products
Good selection of products, good prices and delivery is always quick. Just let down by extortionate postage costs. Several times I've reduced my order massively just to get the postage cost vaguely palatable. If they could fix that I'd use them more.
27 May 2026
Reply from JL Brooks
Hi,
Thank you for your feedback and for taking the time to leave a review.
We are really pleased to hear you are happy with our product range, pricing, and quick delivery. It is also helpful to know where we can improve.
We understand your concerns regarding postage costs. We appreciate this can affect order size and we will make sure your comments are passed on for review. We are always looking at ways to improve value while maintaining reliable and fast delivery.
Thank you again for your support, and we hope we can continue to serve you in the future.
Kind regards
Selina
JL Brooks Customer Service Team Member
A quick efficient company
A quick efficient company whose customer service was impressive
30 May 2026
Reply from JL Brooks
Hi Nigel,
Thank you for your wonderful 5-star review.
We are really pleased to hear you found us quick and efficient, and that our customer service met your expectations. Feedback like this means a lot to the team.
We really appreciate your support and look forward to your next order.
Kind regards
Selina
JL Brooks Customer Service Team Member
good prices good delivery friendly…
good prices good delivery friendly driver all round good service
29 May 2026
Reply from JL Brooks
Hi Sue,
Thank you for your fantastic 5-star review.
We are delighted to hear that you are happy with our prices, speedy delivery, and the friendly service provided by our driver. It is great to know you had such a positive experience all round.
Thank you for your support. We look forward to serving you again soon.
Kind regards
Selina
JL Brooks Customer Service Team Member
My neighbour is old and he left to…
My neighbour is old and he left to heavy boxes with her ,, there is a safe place at my address and a note on door
26 May 2026
Reply from JL Brooks
Hi Sheron,
Thank you for taking the time to leave your feedback.
I am very sorry to hear about your delivery experience. It is always disappointing when the weakest part of the service is the courier company. I am, however, pleased that the actual ordering process and the quality of the stock were not the reasons behind your 1-star rating.
Leaving heavy boxes with an elderly neighbour when there was a designated safe place at your address and a note on the door is not the standard of service we expect. I completely understand your frustration.
We will pass this feedback on to the courier company so they can remind their drivers to follow delivery instructions carefully and ensure parcels are left in the appropriate location whenever possible.
Thank you again for bringing this to our attention, and we hope we have the opportunity to provide you with a much better overall experience in the future.
Kind regards
Selina
JL Brooks Customer Service Team Member
Great service
Great service, quick delivery and great response after DPD messed up the first delivery.
27 May 2026
Reply from JL Brooks
Hi Rae,
Thank you so much for your kind feedback.
We are really pleased to hear you were happy with the service and that your order was delivered quickly. I am also glad we were able to help resolve the issue with the first DPD delivery.
We really appreciate your order and look forward to seeing you again in the future.
Kind regards,
Selina
Customer Service Team Member
excellent service
25 May 2026
Reply from JL Brooks
Hi Les,
Thank you so much for your kind feedback.
We are really pleased to hear you were happy with the service you received. It means a lot to us.
We really appreciate your order and look forward to seeing you again in the future.
Kind regards,
Selina
Customer Service Team Member
Reply from JL Brooks
Hi Philip,
Thank you for taking the time to leave your feedback.
We are really pleased to hear you were happy with the very fast delivery and great price.
We really appreciate your order and look forward to serving you again in the future.
Kind regards,
Selina
Customer Service Team Member
Reply from JL Brooks
Hi Janette,
Thank you so much for your kind review.
We are really pleased to hear that your order was easy to place and arrived within a few days. It is great to know we had everything you needed as well.
We really appreciate your business and look forward to seeing you again in the future.
Kind regards,
Selina
Customer Service Team Member
Every time I place an order
Every time I place an order , when delivery arrives items are out of stock but there not when you order them
25 May 2026
Reply from JL Brooks
Hi Jason,
Thank you for taking the time to leave your feedback.
We are very sorry to hear that you have experienced stock shortages on multiple orders. We completely understand how frustrating it is to order items that appear to be available, only to find they are out of stock when your delivery arrives.
Unfortunately, stock levels can sometimes change between an order being placed and being picked, but we appreciate that this does not make the situation any less disappointing.
Your feedback is important to us, and we are continually working to improve our stock management and communication processes to minimise these occurrences.
Thank you for your continued custom, and please accept our sincere apologies for the inconvenience caused.
Kind Regards,
Selina
JL Brooks Customer Service Team Member.
Excellent product very tasty thank you
10 May 2026
Reply from JL Brooks
Hi,
Thank you for your fantastic review.
We are delighted to hear you enjoyed the product and found it very tasty. Your kind feedback really means a lot to us.
Thank you again for your order and support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi John,
Thank you for your great review.
We are really pleased to hear you were able to find the items you needed and that you were happy with the quick delivery. Your feedback is very much appreciated.
Thank you again for your support and for choosing JL Brooks.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Holly,
Thank you for your kind review.
We are really pleased to hear you were happy with the service and fast delivery. Your feedback is very much appreciated.
Thank you again for your order and support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Anita,
Thank you for your fantastic review.
We are really pleased to hear you were happy with the pricing and fast delivery service. Your recommendation means a great deal to us.
Thank you again for your support and for choosing JL Brooks.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Matt,
Thank you for your great review.
We are delighted to hear the products arrived as described and that you were happy with the delivery service. Your feedback is very much appreciated.
Thank you again for choosing JL Brooks.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Tony,
Thank you for your review.
We are delighted to hear you received excellent service. Your support and feedback are very much appreciated.
Thank you again for choosing JL Brooks.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Gary,
Thank you for your great review.
We are really pleased to hear you were happy with the quick service and the quality of your order. Your feedback is very much appreciated.
Thank you again for your support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Gillian,
Thank you for your great review.
We are really pleased to hear you were happy with the service and fast delivery. Your support is very much appreciated.
Thank you again for your order.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Fantastic service
Fantastic service, very quick delivery just great service. Would highly recommend.
4 May 2026
Reply from JL Brooks
Hi Craig,
Thank you for your fantastic review.
We are really pleased to hear you were happy with the service and the quick delivery. It is great to know everything met your expectations and we truly appreciate your recommendation.
Thank you again for your support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
excellent service.
2 May 2026
Reply from JL Brooks
Hi Peter,
Thank you for your review.
We are really pleased to hear you received excellent service. Your feedback is very much appreciated.
Thank you again for your support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
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