There are three positive areas of my experience I would like to mention: (a) My Order arrived quickly; (b) Both Inner and Outer Packaging were in excellent condition; and (c) It was left in my Safe Pl... See more
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Review summary
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What people talk about most
Reviews shaping this summary
My order was great, , but delivery was not good,it was very quick,but the delivery man was not nice at all, I asked him if he could pick it up for me as it was very heavy, he did not looked pleased& j... See more
Company replied
JL Brooks is hands down the best place to stock up on crisps and snacks! The range they offer is fantastic—whether I’m after my classic favourites or trying something new, they always have plent... See more
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I'd put collection on the order, a lovely person from JL Brooks emailed to ask if this was correct and, because I'm an idiot, I said yes. I then realised that they weren't where I thought they were a... See more
Company replied
Company details
- Catering Food and Drink Supplier
- Beverage Distributor
- Cash and Carry Wholesaler
- Confectionery
- Confectionery Wholesaler
Written by the company
J L Brooks are a trusted Yorkshire wholesaler that have been supplying crisps, snacks, soft drinks, confectionery, bar supplies, cleaning products and wine for over 100 years. With over 1000 products listed online from big brands including Walkers, Coca-Cola, Britvic and Cadbury, you're sure to find something you'll love at a price you won't believe! Unlike other wholesalers, J L Brooks ships to businesses and the general public, so anyone can take advantage of bulk buy discounts, delivered straight to their door. Try J L Brooks for yourself and see how much you could save!
Discover the J L Brooks Difference
Written by the company
- Quality Wholesale Since 1920
- At J L Brooks, we're more than just a wholesaler, we're a company committed to raising the standards across the industry, and making wholesale offers available to all, whether your a business or not. We pride ourselves in providing excellent customer service and competitive, fair pricing across our range. Try us for yourself and experience a better wholesale experience.
Contact info
Unit 1 Low Hall Business Park, LS18 4EG, Leeds, United Kingdom
- 0113 2795787
- sales@jlbrooks.co.uk
- jlbrooks.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
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Excellent experience with JL Brooks…
Excellent experience with JL Brooks from start to finish.
The products were exactly as described, competitively priced, and represented great value for money. My order was packed extremely well, with everything arriving in perfect condition.
Delivery was handled by DPD and was completely hassle-free. The parcel arrived on time, tracking updates were accurate, and the whole process was smooth and professional.
It's refreshing to deal with a company that gets the basics right: good products, fair prices, careful packaging, and reliable delivery. I wouldn't hesitate to order from JL Brooks again and would happily recommend them to others.
Many thanks for the excellent service!
4 June 2026
Reply from JL Brooks
Hi Andy,
Thank you for your excellent 5 star review and detailed feedback.
We are really pleased to hear that everything from ordering through to delivery went smoothly and that you are happy with the quality, value, and careful packaging of your order. It is also great to hear the delivery process was hassle free and reliable.
We really appreciate your recommendation and kind words, and we look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Ordered and paid but no stock!
Ordered and paid. Then you said you had no stock. Rubbish service is an understatement!
6 June 2026
Reply from JL Brooks
Hi Anthony,
Thank you for your feedback.
We are sorry to hear about your experience and understand your frustration. This is not the service we aim to provide.
We have raised this with our warehouse manager to investigate. We have also been advised that the manufacturer is currently repackaging and resizing Cadbury’s Eclairs, and we were not made aware of this change at the time. We apologise for the overlap and any inconvenience caused.
We appreciate you bringing this to our attention and we will use this to help improve our stock control process going forward.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Excellent service
3 June 2026
Reply from JL Brooks
Hi,
Thank you for your great 5 star review.
We are really pleased to hear you are happy with the excellent service.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
My order was great
My order was great, , but delivery was not good,it was very quick,but the delivery man was not nice at all, I asked him if he could pick it up for me as it was very heavy, he did not looked pleased& just dumped it in my arms I nearly fell backwards. I am 80 years old & would have expected it to be put just inside my door,it was 48 cans of drink for my grandchildren.
3 June 2026
Reply from JL Brooks
Hi Julie,
Thank you for your kind 5 star review and for your feedback.
I am really pleased to hear your order was delivered quickly and that you are happy with the products for your grandchildren.
I am very sorry to hear about your experience with the DPD driver. This is not the level of service we expect. We completely understand your concern, especially given the weight of the delivery and your circumstances.
We will submit a formal complaint with DPD on your behalf regarding the driver and this delivery so it can be investigated with the courier company.
Thank you again for taking the time to leave your feedback. It is appreciated and helps us improve our service.
Kind regards
Selina
JL Brooks Customer Service Team
Reply from JL Brooks
Hi Michelle,
Thank you for your great review.
We are pleased to hear you are happy with our service and prices. Your feedback means a lot to the team and we really appreciate you taking the time to share it.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Great service from JL Brooks but poor DPD delivery.
Great service as always. Love this drink. DPD let you down on this one as they didn’t bother ringing doorbell just dumped boxes directly outside my front door. When asked to put in garage he proceeded to put it back in his van saying he only had one minute to unload. Then next morning two more boxes dumped outside then later that day two more boxes left outside my front door. Total of four deliveries for one order. This is not a reflection of JL Brooks just how poor DPD operated.
Thanks.
1 June 2026
Reply from JL Brooks
Hi Claire,
Thank you for your continued support and for taking the time to leave a review.
We are really pleased to hear you are happy with the service and that you enjoy the drink.
We are sorry to hear about the delivery experience with DPD. This is not the level of service we expect, and we understand how frustrating this must have been with multiple drop offs and the handling of your order. We will make sure this feedback is passed on to DPD for review.
Thank you for clarifying that this was not related to JL Brooks. We really appreciate your understanding.
We look forward to your next order.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
They get here so quick I am beginning…
They get here so quick I am beginning to think your place is at the bottom of my road.
2 June 2026
Reply from JL Brooks
Hi Frank,
Thank you for your great review and 5 star rating.
We are really pleased to hear your orders are arriving so quickly. We're a few miles away but the magic is happening.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Matilda
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Chris,
Thank you for your great 5 star review.
We are really pleased to hear you are happy with the service and quick delivery. Your feedback is greatly appreciated.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Damaged packaging …
I ordered a box of crisps they arrived battered and squashed at least a third of the packets were in bits. I ordered due to price and j l brooks stated on the website that they double boxed. That we’re not double boxed hence the damage.
31 May 2026
Reply from JL Brooks
Hi,
Thank you for your feedback.
We are sorry to hear your order arrived damaged and that the contents were not in a suitable condition. This is not the standard we aim to deliver, and we fully understand your disappointment, especially as you chose us based on the expectation of double boxed packaging.
We have taken on board similar feedback recently and have now moved back to double boxing shipments to help minimise damage in transit. We were previously trying to be more sustainable with packaging, but not at the expense of product protection and quality.
Thank you for bringing this to our attention. We appreciate your comments as they help us improve.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
My favourite crisps delivered quickly
31 May 2026
Reply from JL Brooks
Hi Stuart,
Thank you for your great 5 star review.
We are really pleased to hear your favourite crisps arrived quickly and that you are happy with your order.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
A good place to find your food needs…
A good place to find your food needs quick delivery and a good choice of products. With good prices.
31 May 2026
Reply from JL Brooks
Hi Iain,
Thank you for your great 5 star review.
We are really pleased to hear you are happy with our range of products, prices, and quick delivery.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Tracey,
Thank you for your great 5 star review.
We are really pleased to hear you are happy with our competitive pricing and fast delivery.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
i dislike the fact that it was…
i dislike the fact that it was delivered to wrong Adresse just two mins away the lady called on me told me she had to get them two flight of stairs i then had to get someone to help me bring them home i did send email to your selfs .
1 June 2026
Reply from JL Brooks
Hi Denise,
Thank you for your feedback.
We are sorry to hear about the delivery issue and the inconvenience this caused. This is not the level of service we expect from DPD, and we understand how frustrating it must have been for you, especially having to collect the order and arrange help to move it.
Thank you for bringing this to our attention.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Stephen,
Thank you for your great 5 star review.
We are really pleased to hear you are happy with the excellent quality of your order.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Dispatched and arrived on time
Dispatched and arrived on time. Parcel was intact and honestly no concerns about expiration dates.
I will be ordering in near future
30 May 2026
Reply from JL Brooks
Hi,
Thank you for your lovely 5-star review.
We are really pleased to hear your order arrived on time and in good condition, and that everything met your expectations, including the expiration dates.
We appreciate your kind words and look forward to receiving your next order soon.
Kind regards
Selina
JL Brooks Customer Service Team Member
Boxes of crisps were damaged
Boxes of crisps were damaged due to no being put in separate box but just taped together.
Normally they are shipped in pairs together in one strong box
1 June 2026
Reply from JL Brooks
Hi Micheal,
Thank you for your feedback and for taking the time to leave a review.
I am very sorry to hear that the boxes of crisps arrived damaged. This is not the experience we want for our customers.
I have requested that all stock is sent out in a box and not dispatched without extra protective coverage. The intention behind the original packing method was to reduce waste and improve sustainability, but this should never come at the expense of products arriving in a damaged condition.
We will review our packing process to make sure items are better protected going forward.
Kind regards
Selina
JL Brooks Customer Service Team Member
very efficient order came quicker than…
very efficient order came quicker than i was expecting too bought too many really but im sure they will be enjoyed thank you
31 May 2026
Reply from JL Brooks
Hi Doreen,
Thank you for your lovely 5-star review.
We are really pleased to hear your order arrived quickly and that everything was efficient from start to finish. It is great to know you are happy with your purchase, even if you ended up ordering a little more than planned.
We hope everything is enjoyed and we look forward to serving you again soon.
Kind regards
Selina
JL Brooks Customer Service Team Member
Excellent service
Excellent service, i'm only a private individual not a trader but my delivery was on time, products well dated and when there was an out of stock item it was delivered 2 days later at no extra charge
29 May 2026
Reply from JL Brooks
Hi Mr J Hall,
Thank you for your excellent 5-star review.
We are really pleased to hear your delivery arrived on time and that the products were well dated and in good condition. It is also great to know we were able to quickly resolve the out of stock item and get the replacement to you within two days at no extra cost.
We really appreciate your kind words and your support, and we look forward to your next order.
Kind regards
Selina
JL Brooks Customer Service Team Member
Crisps
Excellent service even let you know when there is a delay on delivery. I would highly recommend them.
30 May 2026
Reply from JL Brooks
Hi Jillian,
Thank you for your excellent 5-star review.
We are really pleased to hear you were happy with our service and the delivery updates. Keeping you informed is important to us, especially if there are any delays, so it is great to know this made a difference.
We really appreciate your recommendation and look forward to serving you again soon.
Kind regards
Selina
JL Brooks Customer Service Team Member
Good selection of products
Good selection of products, good prices and delivery is always quick. Just let down by extortionate postage costs. Several times I've reduced my order massively just to get the postage cost vaguely palatable. If they could fix that I'd use them more.
27 May 2026
Reply from JL Brooks
Hi,
Thank you for your feedback and for taking the time to leave a review.
We are really pleased to hear you are happy with our product range, pricing, and quick delivery. It is also helpful to know where we can improve.
We understand your concerns regarding postage costs. We appreciate this can affect order size and we will make sure your comments are passed on for review. We are always looking at ways to improve value while maintaining reliable and fast delivery.
Thank you again for your support, and we hope we can continue to serve you in the future.
Kind regards
Selina
JL Brooks Customer Service Team Member
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