Jimmy's Iced Coffee Reviews 1,047

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the delicious taste of the iced coffee and chocolate milk, often highlighting the quality ingredients and competitive pricing. Many appreciate the convenience of home delivery and the excellent condition of single-case shipments. The overall consensus points to a satisfying product that is enjoyed by many. However, some people were dissatisfied with the delivery service, reporting issues with parcels being mishandled or left in communal areas. A few other people also felt that certain flavors, particularly the caramel iced coffee, had an unpleasant or bitter taste. Additionally, some customers mentioned problems with product packaging, such as lids that caused spills or were easily damaged, and a lack of protective packaging for multiple-case orders.

What people talk about most

Product

People report ambiguous experiences with product. Many reviewers praise the great taste, with some finding... See more

Quality

Consumers find quality to be ambiguous. Many praise the great taste, with some calling it delicious and... See more

Delivery service

Users describe positive interactions with delivery services, often praising fast delivery and well-packed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Super quick delivery and great product. I would defibately recommend. The only reason for stars this time ks because the delivery compant they used threw the package over my gate so all the cans were... See more

Rated 5 out of 5 stars

Being a customer with Jimmy’s is like extending your family. Having them located close within my home town means that we are fortunate enough to be able to attend the HQ for events, try samples and... See more

Rated 5 out of 5 stars

Delicious Iced Coffee. I am definitely a convert. I bought direct from Jimmy's. Sadly, when I received notification of my order being sent, my heart sank as their carrier is EVRI. They are utterly use... See more

Rated 5 out of 5 stars

So pleased to have found you as I can no longer buy Jimmys Iced Coffee Original slim tin, in the shops. Price is very competitive and it’s delivered straight to your door. It is my special treat ea... See more


Company details

  1. Coffee Store
  2. Coffee Wholesaler
  3. FMCG Manufacturer

Written by the company

If you’re into truly refreshing Iced Coffee, you’ve come to the right place. We offer a wide range of products for all coffee enthusiasts, with a special emphasis on sustainable packaging and single-origin, Rainforest Alliance Coffee. - Available online and in all major supermarkets!


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

Replied to 40% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Great service. Delivered in 48hrs when we had horrendous weather. Well done Jimmy's and DHL deliveries. This is for part of a Christmas present. The recipient loves Jimmy's Iced Coffee and I know this will be gift will be appreciated.

16 December 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Great to hear they were received in time for Christmas. We hope they loved their Jimmy's present! Thank you Heather and Happy New Year.

Rated 5 out of 5 stars

Great company

Great company, great product and great customer service when needed. Easy website and efficient process.

12 December 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Thanks so much for the kind words. Have a lovely Christmas, Jane!

Rated 5 out of 5 stars

Coffee

Good coffee and good service recommended

18 December 2022
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Reply from Jimmy's Iced Coffee

Thank you Richard, have a great Christmas.

Rated 5 out of 5 stars

Super speedy delivery

Super speedy delivery, lovingly packed, wonderful service from these legends (as always)

9 December 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Neil, you rock! Thanks so much.

Rated 5 out of 5 stars

A highlight of the month is receiveing…

A highlight of the month is receiveing my Jimmy's Coffee, love the added extras and they always do exactly what they say they will

7 December 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

What a cracking review. Thank you!

Rated 5 out of 5 stars

Another top notch delivery

Another top notch delivery! What can I say that I have not said about Jimmy's, they do exactly what it says on the tin, which in my case is an Iced Mocha which I highly recomend.

Not sure this is the right forum but wondered if they were ever going to think about introducing something with caramel (like a caramel latte) or do half and half boxes for subscribers. I suggest it here becuase they are an excellent company who review everything written about them. That is what I call first class customer service as well! Keep it up!

18 November 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Mark, thank you for taking the time to leave such a cracking review. It's awesome to hear you're loving our Mocha and we agree, caramel would be a delicious flavour...

Rated 5 out of 5 stars

easy to order

easy to order
quick free delivery
good quality dairy free coffees

30 November 2022
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Reply from Jimmy's Iced Coffee

Thank you Helen, we love our Oat Iced Coffee too. Have a great day!

Rated 5 out of 5 stars

Super service

Ordered my coffee online then picked it up at the warehouse 5 minutes later. Top service. Was even offered a free iced coffee for my journey home.

23 November 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Thanks for stopping by to pick them up, see you next time!

Rated 4 out of 5 stars

Loved the cold coffee

Loved the cold coffee, had the lighter one which was lovely would buy again. Will buy with tesco meal deal

15 November 2022
Unprompted review
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Thank you Margaret. Enjoy your next meal deal!

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