Tony's Chocolonely UK Reviews 262

I'm all for fair trade but this tastes incredibly like the cooking chocolate my mum used to buy and was very cheap at the time. Disappointing

Tried today for the first time and love it. I bought both the caramel sea salt and caramel, pretzel, nougat. Reminds me of how chocolate used to taste. Yes, it costs a bit more, but if you want more cocoa and no palm oil and less substitutes, you get what you pay for. Looking forward to trying to more flavours.

Unfortunately no stock for an easter order which was disappointing but the customer service I received was excellent, really impressed with the speed and way in which it was handled, and still had a very happy child even if it wasn't on time for Easter. Thanks.

I just wanted to experiment this choclate. There was a huge promotion announced in the supermarket. Reading the conditions on the package I saw that you would get back the money of this special version of the choclate online after your purchase. After the purchase I wanted to participate at the special offer.
Sadly it was not possible, hence there is only super small contingent per week which is gone within seconds. I really feel I was fooled...

Easter order was late, raised this with customer services who said they were having difficulty with courier, and would assign to an alternative courier. Order arrived 2 days after Easter and was gratefully received by recipient. malik at customer services also sent a further parcel for the inconvenience which arrived today. Thank you for going above and beyond much appreciated.

Just looked online to see other people's opinions on Tony's chocolate, and I am upset to see the negative people out about (they shit on the good quality foods, yet they would rather eat shit (like Cadbury).

First time trying Tony's chocolate, I can immediately taste the quality of REAL chocolate! No oil replacements like the Cadbury's brand - which does not even taste like chocolate anymore.

I would rather pay the £4 and taste quality and support the company's ethos rather than be a cheap c*nt and not give a shit about the world and people.

(Sorry about the foul language, sometimes people just need to wobble their heads).

Please keep releasing great flavours and evolve chocolate, express its beauty and wonder. Become a world leading brand that keeps chocolate as chocolate!

The packaging is amazing (coming from an art student), it immediately stood out and i have been eyeing it for awhile before today's purchase.

And please please please don't introduce oils to cheapen your product!!!!

Will be a loyal supporter if you keep your ethos, maintain the top quality ingredients, and what makes Tony's as Tony's :)

Bought a bar of the milk chocolate to try. Very disappointing, tasted stale & not creamy at all, rather like the cooking chocolate from the 70's.
Won't be buying it again.

Got a Tony’s Easter egg cos they put all these “self aware quotes” on their packaging and seemed like the good guys. Well it was the flattest egg I’ve seen yet and not the cheapest one.

Bought one of your Easter eggs and was accused of being cheap given the shape of it !!!!!! A flat egg ?! Really , just keep it egg shaped please and put a quid on the price !!!! What’s next , half an egg ???? Won’t be buying another one next year .

Their Easter egg is an embarrassment, not that you could call it an Egg as it is not shaped like one, more like an inflated oval, and comes with 5 egg shaped extras. The box is massive inflated by cardboard, so much for a company that cares more for global struggles. The item honestly feels miss-sold.

Not one star as the chocolate itself is nice, but just go buy the bars.

Bought an Easter Egg for my wife . Thought it was expensive at £13.50. Then found it was flat . Not even a nice taste . I know it's ethically sourced ect , but still felt cheated.

I am a chocoholic i used to love Cadbury, when it really was a glass and a half and not Palm oil!!!
Tony's is lovely, chunky and creamy

I was given a small box of Tony's Chocolonely mini eggs. I can only speak for my own personal taste. I thought they were pretty disgusting. Quite a few of the eggs contained a lot of salt but I generally dislike salt. There are much better products out there for your money!

Very bad customer service then they proceeded to scam us then accused us of stealing would not recomend they also hate their younger customers

I bought several different flavours online and, in my opinion, they all tasted the same....aside from the dark chocolate which I loathe

Bland and overpriced with little variety. Some of those bars taste like paper. Also, why so flippin thick and hard?!

I tried the milk chocolate and found it sickly, not authentic tasting at all.
It didn't help that the pattern on the bar made it annoyingly difficult and messy to break up.

I love tony chocolate.
At least they use real cocoa not like Cadbury and Galaxy after finding out that a lot of Cadbury and Galaxy is full of fake crap in it.
People are too use to eating fake chocolate that they forgot what real chocolate is like at least tonys use real cocoa beans.
I love tonys chocolate and would rather eat this knowing whats in it than fake crap that everyone's use too.

Tony's in general is an excellent product. Every variant I've tried is delicious, especially their "not twix" caramel and biscuit. You pay a little more for their ethical practices but you get good quality chocolate as well. Makes it feel more like a deliberate occasional treat you can enjoy with your heart and your tongue.

What prompted me to write this review however was their superb customer service.

I recently bought a custom bar for my partner and the parcel arrived very quickly. The only issue was the parcel was empty. Somewhere in transit the bar was either lost or stolen. So, I reached out for a replacement knowing they'd have nothing but my word.

Their staff were incredibly professional, without seeming too formal. They were all very kind and understanding, sending a new bar completely free and without hassle. Couldn't ask for better.