re GU22 7RS Hillmount Woking. I recently learnt Clive Winton retired from managing the blocks of flats in Woking. This is a thousand pities because he always made sure to follow through any email I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Re Hilmount Woking. Giving 4 stars because there is always room for improvement. Our new Manager Emma-Jayne is being very pro-active with regards to improving the management of Hillmount. She dilig... See more
Company replied
Very happy with my interactions with Chantel! She’s been the ONLY person to follow up with me in my entire house purchase process! However, JFM has been tricky to get a response from elsewhere... See more
Company replied
Adrian was fantastic—punctual, polite, and clearly knew what he was doing. He made what I thought would be a boring inspection surprisingly reassuring. Everything was explained in plain English, no ja... See more
Company replied
Company details
- Property Management Company
- Business Management Consultant
- Real Estate Agency
- Real Estate Agents
- Real Estate Developer
Written by the company
Striving for Perfection in the Most Fundamental Elements of Block Management | Highly Experienced & Qualified Managers
Contact info
Middlesex House , 130College Road , HA1 1BQ, Harrow, United Kingdom
- 02038657789
- info@jfm-management.co.uk
- jfm-management.co.uk
4.3
Excellent
269 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 22% of negative reviews
Typically replies within 1 week
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The worst block management experience…
The worst block management experience we've ever had. Battersea reach has been ruined by these atrocious people
28 August 2025
Unprompted review
Reply from JFM Block & Estate Management
Dear LemonTree, Sorry to hear you feel this way, please could you reach out to us at complaints@JFM-management.co.uk or JFMBatterseaReach@JFM-management.co.uk so that we may better understand your concerns and perhaps assist you with your issues? Kind regards Battersea Reach team
Carlene Howard was the most helpful…
Carlene Howard was the most helpful person I have had the privilege to speak with lately. I had been set an automatic booking that I was unable to attend. However, after a brief email and phone conversation with Carlene, she swiftly managed to rebook me on a more suitable date.
Many thanks for taking care of customer service in this way. We missed this in many other providers
21 August 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi JB,
Thank you so much for your wonderful feedback, and apologies for the delay in replying! We’re absolutely delighted to hear how helpful Carlene was in quickly rebooking your appointment and making the process smooth and stress-free. 🌟 Providing this level of care and service is exactly what we strive for, and it’s fantastic to know it stood out to you. We’ll make sure Carlene sees your kind words - she’ll be thrilled!
Very helpful
Was chasing (unsuccessfully) an unpaid invoice with JFM Property Management company and managed to contact Desere Vermeulen who sorted out the problem quickly, politely and efficiently, even though it was not her department. Good experience! Thanks
7 August 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Charlie,
Thank you for taking the time to leave your feedback! We’re delighted to hear that Desere was able to assist you efficiently and politely, even though it wasn’t her department. Going the extra mile for our clients is something we pride ourselves on, and it’s wonderful to know it made your experience a positive one.
We’ll be sure to pass your comments on to Desere - she’ll be thrilled to hear it!
Efficient - a real service - thank you!
Many thanks to the Admin team who were quick, friendly and efficient. I needed a copy of the block insurance schedule in order to effect and exchange of contracts on a clients sale. I can think of one national management company that takes 10 days to read your email let alone respond so quickly. I would recommend this management company and particularly the Admin team any time.
15 August 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Catherine,
Thank you so much for your wonderful feedback! We’re delighted to hear that our Admin team was able to assist you quickly, efficiently, and in a friendly manner. Providing prompt and reliable service is very important to us, and it’s great to know it made a positive difference for your client’s sale.
We’ll be sure to pass your comments on to the Admin team - they’ll be thrilled to hear it!
Carlene is so wonderful and…
Carlene is so wonderful and professional that it is an absolute pleasure to work with her. She is so friendly and helpful, willing to go the extra mile, her company are incredibly lucky to have her as people like her are so rare nowadays. Carlene is a star! Well done Carlene, you are exceptional! We are so grateful for having the opportunity to work with you!
14 August 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Tanya,
Thank you for your wonderful feedback. We’re delighted to hear that Carlene’s professionalism, friendliness, and dedication have made such a positive impact. We completely agree - she truly is a star, and we’re very fortunate to have her on our team. Your kind words will mean a great deal to her.
Thank you Nick!
Nick Gibbs at JFM has been a true professional throughout his time managing our apartment complex. He takes time and care to reply to each query in detail. Never shying away from going the extra mile. Thank you for everything you have done for us Nick!
8 August 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Lawrence,
Thank you for your thoughtful review. We’re so pleased to hear that Nick’s professionalism, attention to detail, and dedication have made such a positive difference in managing your apartment complex. We truly appreciate your recognition of his efforts and will be sure to share your kind words with him.
Excelent service
I had my flat front door inspected recently and I couldn't be happier with the service. Adrian was professional, respectful, and very thorough. He took the time to explain everything clearly and answered all of my questions with patience and detail. It was reassuring to know the inspection was done properly and that safety is being taken seriously. A big thank you for such a smooth and informative visit, truly appreciated!
21 July 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Mirela,
Thank you so much for the lovely feedback! We’re thrilled to hear Adrian made such a great impression (we always knew he was a star 🌟). It’s wonderful to know you felt reassured and supported—safety is serious business, but that doesn’t mean it can’t come with a smile too! We’ll make sure Adrian gets the recognition he deserves. Thanks again for your kind words!
Adrian was fantastic—punctual
Adrian was fantastic—punctual, polite, and clearly knew what he was doing. He made what I thought would be a boring inspection surprisingly reassuring. Everything was explained in plain English, no jargon. It’s great to have someone who takes safety seriously and still makes time to answer your questions with a smile. Top job!
30 July 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Claudiu,
This review made our day—thank you! Adrian will be chuffed to know his plain-English charm and inspection superpowers were appreciated! 🚪✨ We know these checks can feel a bit dull, so we’re delighted it felt more like a reassuring visit than a chore. We’ll pass on your kind words to Adrian—and maybe even print them out for his wall (or at least the staff room fridge 😄).
Had my flat door inspected…
Had my flat door inspected yesterday—Adrian was right on time, very polite, and incredibly helpful. He made the whole process easy and stress-free. Really appreciate his professionalism!
31 July 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Julieta,
Thank you so much for your kind feedback! We're so glad Adrian made everything smooth and stress-free—that’s exactly what we aim for 💪. He prides himself on being prompt and polite, so this will mean a lot to him. We appreciate you taking the time to share your experience!
Very pleased with the front door…
Very pleased with the front door inspection carried out last week. The inspector was friendly, knowledgeable, and made me feel completely at ease. He explained the process clearly and took the time to answer every question I had. It’s not often you come across someone so patient and professional. Excellent service from start to finish!
23 July 2025
Unprompted review
Reply from JFM Block & Estate Management
Dear Flavius,
Thank you so much for your kind words!
We’re really pleased to hear that you had such a positive experience during the front door inspection. It's wonderful to know the inspector made you feel at ease and took the time to explain everything clearly—that’s exactly the level of service we aim for.
Your feedback means a lot to us, and we’ll be sure to pass this on to the team. Thanks again for taking the time to share your experience!
Jake and Lydia
Dealt with Jake and Lydia with regards to a drainage issue they had at one of there sites. They were both extremely helpful and knowledgeable of the site and were able to advise our team on past issues which in turn aided us in trying to get this revolved :).
25 July 2025
Unprompted review
Reply from JFM Block & Estate Management
Dear George,
Thank you for taking the time to share your kind feedback. We're pleased to hear that your experience working with Jake and Lydia was a positive one. Their knowledge and dedication to supporting our partners on-site is something we truly value, and it's great to know it helped in resolving the drainage issue more efficiently.
We appreciate your collaboration and look forward to working with you again in the future.
Special Mention to Lydia!
While working with JFM, I have worked with various members of the team across all their properties, and everyone has always been so amazing to work with. More recently, I have been working particularly closely with Lydia who has been fantastic! She always provides all the information I need, meaning that I can get the jobs resolved quickly as we don't have to have a back and forth with questions which can be rare! It really has been a pleasure to work more with Lydia, and I can't wait to see how to progresses while with JFM
1 July 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Olivia,
Thank you so much for the lovely review - and for the special shoutout to Lydia!
We’re so glad to hear you’ve had such a great experience working with our team, and especially that Lydia has made things smooth and efficient for you. She's incredibly thorough and responsive, so it’s fantastic to hear how much that’s helped in getting the job done quickly.
We’ll be sure to pass along your kind words - they’ll mean a lot to her (and we completely agree, she’s fantastic!). We’re also looking forward to seeing how the collaboration continues to grow.
Thanks again for taking the time to share your feedback!
Delighted . Thanks Josh !
It has been an absolute pleasure to have interacted with Josh Williams, who manages the property. I have found him to be very collaborative , considerate and effecient in his dealings. He understands the client's needs , is empathetic and gets them addressed in a timely manner. Hope to get the same level of support and cooperation from Josh and the JFM team going forward . Wish them the very best
24 July 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Arindam,
Thank you so much for your kind words - what a fantastic review to receive!
We’re absolutely delighted to hear that your experience with Josh has been such a positive one. He’s a true professional, and we’re so pleased his collaborative and empathetic approach stood out. Supporting our clients in a thoughtful and timely way is exactly what we aim for.
We’ll be sure to pass on your feedback to Josh (we suspect it will make his whole week!). And yes - you can absolutely count on the same level of support moving forward.
Exceptional Assistant Property Manager at Battersea Reach
I’d like to highlight the excellent service provided by JFM Management at Battersea Reach. The team is consistently professional and attentive, ensuring a smooth living experience.
A special thank you to the Assistant Property Manager, Jamesie Adams, for their exceptional support. He is incredibly diligent, approachable, and consistently goes above and beyond to assist residents. Whether it was resolving an urgent maintenance issue or providing detailed guidance on community policies, his efforts made a real difference.
Such dedication and warmth are truly commendable. JFM Management is fortunate to have such an outstanding professional on their team!
16 July 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much for your thoughtful and generous review. We’re delighted to hear that your experience at Battersea Reach has been such a positive one and that our team’s professionalism and attentiveness have stood out to you.
A special thank you for recognising Jamesie Adams—he truly is an asset to JFM, and we’ll make sure your kind words are shared with him. We're so pleased to know that his dedication and support have made a meaningful difference in your experience.
Your feedback means a great deal to us and motivates the whole team to keep delivering the highest standard of service.
Reccommend
We have worked with JFM for a while now, as a contractor. They are efficient and easy to work with. They also pay promptly which is very rare in this industry and absolutely contributes towards good property management.
17 July 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Kate,
Apologies for the delay – we promise we’re quicker at paying invoices than replying to reviews 😅
Thank you so much for the great feedback! It’s been a pleasure working with you and your team. We really value strong partnerships with contractors who share our commitment to doing things properly – and yes, on time payments are part of that (we know how rare that can be!).
Looking forward to many more smooth projects together. Thanks again for the kind words!
Desere has been the most helpful person…
Desere has been the most helpful person I have ever contacted at JFM. Willing to listen and actually do work to resolve issues that have arisen.
16 July 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi there,
Firstly – sorry for the late reply, we were busy passing this lovely message along to Desere (who is now walking around the office like she just won an Oscar 🏆).
Thank you so much for your kind words! Desere is an absolute star, and we’re thrilled to hear she made such a positive impression. She really does go the extra mile to listen and get things done – it’s great to see that recognised.
We’ll make sure she keeps her superhero cape on for next time too!
Exceptional Property Management – Thanks to Ola and Rachid!!
We have had a fantastic experience with JFM. From day one, they have been professional, responsive, and genuinely committed to maintaining a high standard of service.
Ola, the property manager, has been an absolute pleasure to work with—always approachable, organised and quick to resolve any concerns.
Rachid, the onsite building manager, is equally outstanding. He’s incredibly hands-on, dependable, and keeps the building in excellent condition. Whether it's routine maintenance or unexpected issues, Rachid is always on top of it with a friendly attitude and a high level of care.
It’s clear that both Ola and Rachid take pride in their work, and it makes a big difference. I feel confident and comfortable knowing the Lewisham Gateway is in such capable hands.
16 July 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi there,
First off – massive apologies for the delayed response! We were busy high-fiving Ola and Rachid after reading this (they’re still smiling, by the way).
Thank you so much for your kind words and detailed feedback – it means a lot to us. We’re absolutely thrilled to hear that you’ve had such a positive experience at Lewisham Gateway. Ola and Rachid are a dream team, and we’re so lucky to have them steering the ship (and occasionally fixing it too!).
We’ll be sure to pass on your praise – though we may need to deflate their egos a bit afterwards 😉
Thanks again for taking the time to leave such a thoughtful review!
JFM Management of apartment blocks
JFM, through Jake Marshall, is now listening to our concerns and coming up with solutions. I had an external unknown car parked at my allocated parking space. JFM was able to resolve this matter swiftly. We are now updated by email regarding their course of actions. This is very helpful as it gives us a chance to have a say in the management of our flats.
14 July 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi there,
Apologies for the slow response – we promise we weren’t ignoring you, just fashionably late to say thank you!
We really appreciate you taking the time to share your experience. It’s great to hear that Jake was able to step in and resolve the parking issue swiftly – those sorts of situations are never fun, but we’re glad it was handled quickly and clearly.
We’re especially pleased to hear that the email updates have helped you feel more informed and involved. That kind of transparency is something we’re continuously working on, so it’s encouraging to know it’s making a difference.
Thanks again for your kind words – and for your patience in waiting for our reply!
A helpful chap checked our fire door
A helpful chap checked our fire door, explained what he was doing and what would happen next.
26 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Cjwd,
Sorry we’re a bit late to respond – but we really appreciate your kind words!
We’re glad to hear our fire door inspection chap left a good impression (they do try their best not to just appear mysteriously and disappear without a word!). Keeping residents informed during visits is something we care about, so it’s great to hear that came across.
Thanks again for taking the time to leave a review – it genuinely means a lot.
Outstanding Service from JFM Block Management – Battersea Reach
I've had the pleasure of working with Catherine Adams and her team at JFM Block Management at Battersea Reach, and I can honestly say they are a breath of fresh air in the industry.
Unlike many other companies I’ve dealt with, JFM genuinely cares about the residents and the community. Their attention to detail is evident – the site is immaculate, and their commitment to high standards really shows.
Catherine and her team are professional, responsive, and a true pleasure to deal with. If you're looking for a premium block management service that delivers on its promises, I would highly recommend JFM.
23 May 2025
Reply from JFM Block & Estate Management
Hi Daniel,
Apologies for the slightly delayed response – we were busy passing this lovely review around the office (Catherine may or may not have done a little happy dance 💃).
Thank you so much for your kind and thoughtful words. We’re incredibly proud of the work Catherine and the Battersea Reach team do, and it means a lot to see their efforts recognised so generously.
We’re especially pleased that our commitment to quality, community care, and high standards came through in your experience. That’s exactly what we aim for – and we’re delighted it made a real difference for you.
Thanks again for the recommendation – and for making our day
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