JFM Block & Estate Management  Reviews 

During a routine annual fire safety check, it was flagged that the front door of the flat required some remedial work in order to meet Fire Safety Regulations going forward and we chose to carry out this work via JFM's contractor. Carlene at JFM was very responsive and liaised clearly and effectively with us throughout the process in order to ensure that the work was completed within our requested time frame. She also followed up efficiently in order to provide us with a copy of the engineer's report and compliance certificate.

I commend the service provided by Chantel in the administration team in preparing a pre-sales pack and following up with clarity and professionalism.

This company has ruined our Lyon Square…
This company has ruined our Lyon Square block. They haven’t done any work compared to the service charges collected. I don’t know if the positive reviews are genuine. Heard they manipulate the reviews. The staffs are non responsive and useless. Use this company if you want to destroy your own property as they did ours. All the positive reveiws are fake and written by their own people, family & relatives.
The worst part is that they will threaten you with legal action to pay the bills which you are not liable off. Today I have reported you and the other parties to action fraud. Crime reference has been sent by email. Waiting to put in the media.

JFM have provided a very professional block management team for a large development in London. Their professional approach to all matters comes through clearly, and their engagement with residents is both detailed and regular. They have had to deal with many complexities over the years within the development and continue to provide an invaluable service to the residents, working tirelessly alongside the resident directors. This has been especially appreciated for their hard work in resolving fire safety defects in the high rise blocks that make up the development. Their engagement and support in the pre sales enquiries has also been prompt and complete. I would highly recommend JFM for all their block and estate management services.

I got really succinct answers to all of my problems, and set out a clear path to resolve all of our issues.

Unfortunately I've not had a good experience with this company managing my property. JFM have proven very difficult to communicate ever since they took over the management from Crabtree - who always did an excellent job, were extremely responsive, and kept us updated regularly. JFM are impossible to get hold of on the phone, and they don't respond to emails or voicemails. I myself have worked in property management for many years, but have never before worked with such poor communication before. Very disappointing indeed.

I really appreciate how efficient Carlene was in helping sort the documents. She worked quickly without and without hesitation to get the issue resolved. Really really apprecited her work this morning, saved me a lot of time and hassle!

VERY GOOD, RESPONDED QUICKLY

I had a great experience working with Jamesie. They were incredibly helpful and responded quickly to my questions, which made everything so much easier. It’s not every day you come across someone so reliable and efficient. Thanks again, Jamesie – your support was much appreciated!

Chantal, the Lease Compliance Officer, provided us with an excellent service when requesting the sales pack that is required when selling a property. Chantal acted swiftly in sending the sales pack out and was very helpful in advising on how to fill in the online form. Thank you Chantal, this has been very much appreciated.

Joshua Ribeiro was very helpful with regards to my query concerning insurance. Providing all the info required and more.

He took a couple of days to respond but, to me, that is acceptable as I appreciate the large number of customers he has to deal with.

Thank you Joshua for your time and help. It is much appreciated.

As a director, I am pleased to have a good working arrangement with the accounting team and the weekly review of the creditors report together with coding is a very good practice, to be kep on.

I had the pleasure of dealing with Jamesie the Assistant Property Manager. He was extremely helpful, quick to respond to emails, and easy to speak to on the phone. The process was straightforward. Highly recommended!

Battersea Reach is JFM’s first major residential and commercial appointment. While JFM are directly employed by St George, the Freeholder, it was in fact the Residents’ Association that requested their appointment, with the intention of establishing a closer and more collaborative working relationship.

JFM commenced at Battersea Reach in June 2024. Their performance to date has been mixed: in some areas they have delivered well, while in others they are still finding their footing. Greater knowledge in certain aspects, closer attention when overseeing projects, and clearer communication with the Residents’ Association are all areas that require improvement.

It should also be noted that three buildings at Battersea Reach remain under the management of another agent, as their Freeholder declined to transfer to JFM.

Looking ahead, it is anticipated that Battersea Reach may achieve Right to Manage within the next 1–2 years. If JFM demonstrate consistent improvement, the new RTM company may choose to retain them. It would therefore be in JFM’s interests to bear this in mind when making future decisions on behalf of leaseholders.

I found the team to be very helpful moreover Jamesie was unbelievably helpful. He was swift to help and advised me how to move forward leading to a very good conclusion.

We required assistance on obtaining historical documentation. From a quick conversation and email to Catherine Adams all requested information was provided in an efficient and really helpful manner. Thank-you for your quick response, much appreciated.

Very good service

The matter has received attention from Jamesie and I appreciate the prompt action.
Thank you

Carlene was super quick to respond and helpful

The worst block management experience we've ever had. Battersea reach has been ruined by these atrocious people