JF Law Limited Reviews 

1,022
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 267 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making the process smooth and reassuring. People frequently highlight the excellent customer service, noting prompt responses and regular updates throughout their claims. Many consumers are very satisfied with the service provided, appreciating the diligence and expertise that often leads to successful outcomes and good settlements. However, some customers also noted issues with communication and responsiveness, experiencing delays in replies or a complete lack of updates. Some people also felt that staff changes led to a lack of continuity, with cases being closed or handled by different agents who were unaware of the details, and a few encountered rude staff members. Additionally, some reviewers mentioned issues in handling their claims, resulting in financial impact or difficulties in proceeding with their case under initial agreements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting clear, prompt, and informative... See more

Claim

Customers had positive experiences with claim, often highlighting clear communication, responsiveness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as magnificent, spot on, and... See more

Response time

Customers consistently note positive experiences with response times, highlighting efficient, prompt, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had a data breach claim settled through JF law, my solicitor Bethan Simons had very clear communication, was responsive and informative and gave me confidence that my claim was being han... See more

Rated 5 out of 5 stars

My 1st impressions of JF LAW and their initial interview was positive I spoke to someone there called Zozan. She was extremely helpful and explained properly everything I needed to know, I felt compl... See more

Rated 5 out of 5 stars

My claim against an airline (in-flight fall) took some time to resolve, but Stephen and the team at JFLaw made sure we were on top of the process the entire time. Very knowledgeable and diligent when... See more

Rated 5 out of 5 stars

I can’t rate JF Law highly enough especially Tracy Chick who managed my case through to closure. Her advice and management of my case were second to none and she successfully negotiated my claim throu... See more


Company details

  1. Law Firm
  2. Personal Injury Attorney

Written by the company

JF Law was established in 2014 and since then we’ve gone from strength to strength. Our speciality field is personal injury law. However, as time has gone on we’ve expanded into other key areas, such as medical negligence, data breach law, and housing disrepair. Over the years we’ve not just helped thousands of clients recover compensation, but helped them achieve justice for the wrongs they endured. This is all down to our commitment to providing you with the best legal service possible. From accidents at work and trips in the street to medical negligence and breaches of your personal data, our team is experienced and skilled in their chosen fields.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.7

All reviews

(1,022)

262 reviews in the last 12 months

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Rated 1 out of 5 stars

Failed to disclosed financial offers and lost me £10k

From start to finish, Dreadful. Really slow in all correspondence, and dragged out a very simple car crash injury claim for nearly 3 years. At the end due to their negligence in not completely the court disclosure correctly I lost out on about £10k. Even worse, there was an out of court settlement made that JF Law never told me about and I would have been happy to accept. Honestly, a truly awful experience, that cost me a lot of money.

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible service

Absolutely terrible service. They change staff so often it's unbelievable. No one ever knows what's going on with your case because the handlers are always different. They can't even keep the valuation straight – one story one day, another the next. Definitely not worth the money we pay."

25 September 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with JF Law

I had a great experience with JF Law. From the initial consultation to the final resolution, their team was professional, attentive, and very helpful. They explained everything clearly and made the process smooth and stress-free. I felt confident and supported throughout. I highly recommend JF Law to anyone looking for trustworthy and effective legal assistance.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Very good

Very good

Andrew Austin dealt with my claim, cannot fault him, polite and professional and (importantly, I am self-employed as well as employed and often busy!) chased me up when I had forgotten to respond to emails.

JF Law were successful in gaining me my money from a supermarket who refused anything more than a token payment, after their mistake left me with an expensive dental injury.

Very happy overall.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Accident claim

You delt with my case professionally and answered all my questions and I'd just like to say thankyou very much what Tracy Chick and michael higgins did for me

7 January 2026
Unprompted review
Rated 5 out of 5 stars

My service with JF Law was very good

My service with JF Law was very good, this was mainly due to Ellie Lamey. Ellie kept me updated throughout the process and was always helpful with any questions that I had. My claim was successful and I'm extremely happy with the service provided.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Interesting at the beginning until you meet the whole team

I had the opportunity to speak with Michelle, who was exceptionally supportive and reassuring. At that initial stage, I felt encouraged and confident in the process. However, it was still early, and my overall experience changed after engaging with the wider team.

While my case was received positively, reviewed, and initially accepted, I was later informed that they would not be able to proceed under a Conditional Fee Agreement (CFA). Instead, I was advised that I would need to fund the claim privately.

This outcome suggests that JF Law Ltd may be better suited to handling more straightforward and less complex matters. Cases that are dynamic, contentious, or legally intricate appear to fall outside their operational scope.

That said, I appreciated the fact that this position was communicated at an early stage, allowing me to make informed decisions without prolonged uncertainty. In my view, legal practitioners who are reluctant to engage with challenging or controversial cases may not be positioned to drive meaningful change or robust advocacy.

Reflecting on this experience has also reminded me how much I value legal practice and the intellectual challenge it brings; I do miss being actively involved in it.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

I recently worked with JF Law and had…

I recently worked with JF Law and had the pleasure of being assisted by Kerrie. From start to finish, the communication was seamless and highly professional. Kerrie made the process feel straightforward and kept me updated every step of the way. If you’re looking for a firm that delivers results with a personal touch, I highly recommend them

1 February 2026
Unprompted review
Rated 5 out of 5 stars

JF Law

Would like to thank JF Law Limited for their help with my claim. Was simple easy and they had me in the loop with every piece of information they received. Quick and easy and I would highly reccomend! Special mention to Tracy Chick who was amazing throughout, you were amazing!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

The service I received was outstanding

The service I received was outstanding. Gemma Shields went above and beyond to ensure my accident claim was handled quickly and fairly. They were always available to answer my questions and genuinely cared about my wellbeing. I highly recommend them to anyone needing expert legal help after an accident.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Very rubbish lawyer firm …

Very rubbish lawyer firm never reply on time very slow I logged my incident in 2021 got dealt with in 2026..very useless....the guy I had was very rude would never ever recommend this solicitors to anyone...if I could give 0 stars I would 😆

21 January 2026
Unprompted review
Rated 5 out of 5 stars

We used JF Law after going through a…

We used JF Law after going through a horrendous time when renting a property and the home being filled with mould. We have rented homes for around 15 years and have never experienced this, the landlord/housing association made us feel that it was our doing, throughout the three years renting there, we were becoming increasingly unwell and having children and one with an autoimmune disease it was hell. We reached out to JF Law as we knew that it was down to the housing associations negligence and not rectifying this and we didn’t want another family to go through the same ordeal we did. JF law were happy to take on our case, were great with communication and helped us win this case! I would not hesitate to recommend them to anyone in the future.

2 February 2026
Unprompted review

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