Jeulia UK Reviews 

468
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 176 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the extensive selection of jewellery and appealing designs, finding the website easy to navigate and the ordering process straightforward. Many also praise the initial appearance of products, considering them reasonably priced for their perceived value. However, some people mentioned significant issues with product quality and durability, such as plating wearing off or stones falling out quickly. Frequent concerns arose regarding order processing and delivery, with many experiencing delays, lack of tracking, or items not received. Several customers also reported products not matching website descriptions or images, and some found customer service unhelpful in resolving issues.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and description. Many customers appreciate the wide... See more

Order

Reviewers mention ambiguous feedback about order. Many customers found the ordering process easy and were... See more

Website

Customers consistently note ambiguous experiences with the website, with many praising its ease of use,... See more

Quality

Consumers find quality to be ambiguous, with many expressing significant disappointment, citing issues such... See more

Price

Users describe ambiguous interactions with price, with many reviewers expressing dissatisfaction over hidden... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great product, great value, only issue was the tracking was not great, wasn't told when it was coming and tracking the item was not fully up to date

Rated 4 out of 5 stars

I bought the Sea Life earrings for my wife . Red and blue. I really liked the purple ones same design but couldn’t order them because the website kept switching back to the red and blue, I am happy w... See more

Rated 3 out of 5 stars

Did not offer a speedier delivery service or deliver to Hong Kong. I emailed you straight after my order was confirmed at 11:32 but have not received any response or notifications that it’s been rec... See more

Company replied

Rated 3 out of 5 stars

Not a bad ring, arrived in reasonable time and fits, but .. it's really not as nice or chunky as the picture on website suggests and it's just ok. The prices are relatively high so I would hesitate to... See more

Company replied


Company details

  1. Shopping & Fashion

Information provided by various external sources

Jeulia is an designer jewelry uk online store. You can shop the classic and unique designs of engagement rings,Wedding Rings.


Contact info

3.6

Average

TrustScore 3.5 out of 5

468 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(468)

174 reviews in the last 12 months

Write a review
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Rated 5 out of 5 stars

Bracelet

I found the website very helpful and easy to navigate with plenty of options, looking forward to receiving my bracelet

14 December 2025
Unprompted review
Rated 1 out of 5 stars

Avoid these scamming thieves

Possibly the worst company I've ever dealt with, the address was wrong on my order but instead of letting me know or double checking, they sent it to the courier and after nearly 3 months of emails and begging for refunds I'm still waiting for my ring with their only response being "wait one more week". I tried disputing the payment with the bank and they have basically said there's nothing I can do. Avoid this vile company

27 September 2025
Unprompted review
Rated 5 out of 5 stars

I had an issue with my ring

I had an issue with my ring, the gold plating wore off really quickly, but as the ring still looked pretty I didn’t worry too much, but then the two bands that make up the ring came apart. At this point I contacted customer services. It was just past the return date so needed to be sorted under the guaranty. I tried sending it back but my post office would not send it for me as they were unable to understand how the new rules imposed by Trump applied to my parcel !
I again reached out to you and was happy to pay a third towards a new ring without sending the other one back.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Was worried after reading a few reviews but none the less everything went smoothly. I was even able to speed up my delivery by contacting the seller. The ring looks absolutely amazing and can not fault it. Will be using in the future

20 November 2025
Unprompted review
Rated 5 out of 5 stars

I am leaving this review based on the…

I am leaving this review based on the sleekness of the website, and the quality of the jewellery. They look unique and very nice. I am excited to gift this to my partner. I will change the review if the delivery is delayed, just as some reviews on the website stated. I am sure it will be fine.

Thanks again for these little gems.

24 November 2025
Unprompted review

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