I bought the Sea Life earrings for my wife . Red and blue. I really liked the purple ones same design but couldn’t order them because the website kept switching back to the red and blue, I am happy w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great product, great value, only issue was the tracking was not great, wasn't told when it was coming and tracking the item was not fully up to date
Did not offer a speedier delivery service or deliver to Hong Kong. I emailed you straight after my order was confirmed at 11:32 but have not received any response or notifications that it’s been rec... See more
Company replied
Not a bad ring, arrived in reasonable time and fits, but .. it's really not as nice or chunky as the picture on website suggests and it's just ok. The prices are relatively high so I would hesitate to... See more
Company replied
Company details
Information provided by various external sources
Jeulia is an designer jewelry uk online store. You can shop the classic and unique designs of engagement rings,Wedding Rings.
Contact info
Regent Street 207, W1B, London, United States
- jeulia.co.uk
3.6
Average
467 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If you're not sure don't buy from them
If you're not sure you what you're buying (design, size, etc) don'y buy there !
It's a nightmare to return products.
Jeulia is named to be in the UK, products come from Hong Kong, and if you're not happy you send them back to US/California.
The company mentions in their website that they want to secure your purchase, and provide the best return policy. Don't trust what's written. Read what reality is
15 December 2025
Unprompted review
The site is easy to use
The site is easy to use . If u need to get in touch with someone from your team it is easy to do so ad they get back to you straight away.
31 December 2025
Unprompted review
A pleasure to shop with
Website interface is simple and easy to navigate, products are clearly priced and well defined, payment options are dynamic and accessible, all in all a pleasant experience.
29 December 2025
Unprompted review
Unsolicited registration email…
Unsolicited registration email pretending I joined their website which did not happen. Checking their negative reviews I see that they they were trying to lure me in so stay well clear.
28 December 2025
Unprompted review
Scam company. 5 star reviews are questionable.
Ordered a Gold Locket, priced at £145. I ordered item and paid an extra £30 for express delivery. Received an email moments later telling me to pay an extra £54 for V.A.T. and import tax in order for my order to be processed. 21 days later I still have no goods or contact. Money has been taken. Please be aware the this is a scam and reviews are very likely fake.
Edit.
After reading other reviews, I will now be contacting the B.B.C's WATCHDOG show, as this seems more than just a few isolated incidents.
24 December 2025
Unprompted review
Avoid at all cost!
Ordered a necklace on the 5th December, paid the extra £30 for delivery. It's still showing as processing, 17 days later! Was going to be an Xmas gift, now it will not be. Very dissapointed. Will never be ordering from this company ever again. I am noot the only person to have this issue.
5 December 2025
Unprompted review
I bought the Sea Life earrings for my…
I bought the Sea Life earrings for my wife . Red and blue. I really liked the purple ones same design but couldn’t order them because the website kept switching back to the red and blue, I am happy with my purchase but if the purple ones were available I would buy them also.
Greg
22 December 2025
Unprompted review
Have paid the vat invoice and the order…
Have paid the vat invoice and the order but it is still processing nearly a week later. Have messaged and emailed but no answer. I am now in the process of trying to Get my money back.
17 December 2025
Unprompted review
Time will show still waiting for…
Time will show still waiting for invoice or any messege whats going on with parcel
21 December 2025
Unprompted review
Ordered a ring
Ordered a ring, got confirmation and order number paid extra for quick delivery.
Then I never heard anything from the company and nothing has been delivered.
14 December 2025
Unprompted review
So far my dealings with this company…
So far my dealings with this company have been absolutely shocking. I ordered a ring around a week ago paid the extra £30 pound to have it delivered in 3-5 days. It’s still saying processing. I’ve made numerous attempts to contact the company no reply as of yet. The ring was supposed to be a Christmas gift and I can’t see that happening now. Don’t advertise quicker deliveries and make customers pay £30 if it can’t be for filled. I hope to hear a reply soon if not I’ll just be processing for it to be refunded.
JEUK2599413 Order number.
21 December 2025
Unprompted review
Ordered ring for Christmas
Have ordered my ring over 2 weeks ago and still in the processing stage.... Was meant to be a Christmas gift but now it looks like thats not going to be the case. Have emailed twice but can tell it's an automated return email. Not much help at all.
5 December 2025
Unprompted review
Easy to navigate website
Easy to navigate website
With clear instructions and updates for shipping .we are really happy with the beautiful item for our mum .
18 December 2025
Unprompted review
Great choice of jewellery
Great choice of jewellery, lots of beautiful rings, hard to choose just one. Can’t wait for my order to arrive
18 December 2025
Unprompted review
Coverd value it is £39,00 but it’s…
Coverd value it is £39,00 but it’s changed me £50,64
17 December 2025
Unprompted review
AVOID THIS SCAM COMPANY
AVOID THIS SCAM COMPANY I EMAILED TO CANCEL MY ORDER JUST AFTER PLACING IT DUE TO THE VERY LONG LED TIME OF SO CALLED PROCESSING OF 15 DAYS PLUS DELIVERY OF 15 DAYS WHICH IS NOT CLEAR AT POINT OF ORDER AND THEY ARE CLAIMING THEY NEED TO CHARGE ME 30% FEE TO GIVE ME A REFUND! ITS NEARLY A WEEK SINCE I REQUESTED REFUND AND STILL NOT A PENNY. THEY USE GOOGLE TRANSLATE TO RESPOND TO EMAILS ALSO. DO NOT FALL FOR THIS SCAM COMPANY AS I DID....
17 December 2025
Unprompted review
5 star
So easy to use and customise and perfect for a present for your loved ones. 5 stars.
17 December 2025
Unprompted review
Bracelet
I found the website very helpful and easy to navigate with plenty of options, looking forward to receiving my bracelet
14 December 2025
Unprompted review
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