Ordered a SRAM compatible freehub body for my zwift hub 1. When it arrived I had an issue where the spacing to the frame was to small. Björn answered my email for help and managed to help me solve... See more
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Do not buy. Once orderd they stop responding. No reply at all from customer service and no delivery. The european delivery is a scam. Update: There was a fast reply here from Tailwind. unfortunately... See more
Company replied
Excellent service & quick delivery considering it was arriving from Germany! Lots of labels on the parcel to show it had been all over the place before it arrived at my UK front door!! The Trisuit i... See more
I bought Jetblack Victory to replace my Elite Suito. Jetblack works perfectly, power measurement and ERG mode works very smoothly. For know this was perfect change and investment.
Company details
Written by the company
Entdecke hochwertige Fahrradtrainer und Zubehör. Innovation und bezahlbare Preise sind die DNA von JetBlack. Erlebe die intelligenten Indoor-Trainer mit JetBlack Cycling’s neuer, qualitativ hochwertiger und leistungsorientierter Produktreihe von Indoor-Trainern. Fahre schneller und härter und habe mehr Spaß für weniger Geld.
Contact info
Böcklerstraße 5, 44287, Dortmund, Germany
- +49 1713414948
- info@jetblackcycling.eu
- jetblackcycling.eu
4.5
Excellent
162 reviews
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Replied to 100% of negative reviews
Typically takes over 1 month to reply
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I never received my order is it really a…
I never received my order, is it really a rip off or someting went wrong?
3 June 2023
Reply from JetBlack Cycling Europe
Dear Nathalie,
Thank you for reaching out. I appreciate your recent contact regarding your order. I want to assure you that we have taken immediate action upon learning about your case.
Your order was placed on Friday afternoon, June 2nd, and we promptly shipped it the following Monday morning using DHL. To help you track your package, I have provided the tracking number: CA782650619DE. Please note that this number does not contain any personal information.
Upon discovering your concern, which is the first time we have heard about it, I immediately contacted DHL to initiate an investigation. I regret to inform you that due to the current circumstances, the investigation process may take up to 3 weeks, according to DHL. Rest assured, I will diligently keep you informed of any updates as soon as I receive them from DHL.
I sincerely apologize for the mistake made by DHL, and I am fully committed to resolving this situation in your favor. Your satisfaction is our priority, and we will do everything possible to rectify the issue.
Thank you for your patience and understanding throughout this process.
Best regards,
Manuel
Update: DHL has answered. This is what they are saying:
"Selon les éléments de notre système d'information nous sommes en mesure de vous confirmer que le colis n° CA782650619DE/CA782650619DE, destiné à SERGE PONT a bien été livré le 9 juin 2023, à l'adresse suivante :
10 BOULEVARD DU CANAL 74200 THONON LES BAINS
Vous trouverez la preuve de livraison de ce colis :
Je vous remercie de la confiance que vous accordez à Colissimo et vous prie d'agréer, Madame, Monsieur, l'assurance de ma considération distinguée.
La Direction du Service Clients Colissimo"
Please let me know if that is not the case. I can provide you the PDF I received from La Poste.
Very fast and responsive.
3 October 2022
Goods well packaged
Goods well packaged, express shipping- post pigeons take longer to fly:) I am very satisfied.
3 October 2022
I ordernd a Jetblack Volt and was…
I ordernd a Jetblack Volt and was surprised Boy the Short delivery Time, thank you.
Product is good and Looks like it will fulfill all expectations. Plan to buy a license for Zwift in add. Hope its easy to bundle.
23 December 2021
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