Jessica Flinn Fine Jewellery Reviews 

126
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the highly professional, friendly, and knowledgeable staff. Many people appreciate the quality and beauty of the products, especially the rings, with custom designs often exceeding expectations. The overall service experience is frequently described as excellent, with reviewers highlighting efficient processes and a comfortable, pressure-free environment. Consumers consistently found the process of choosing or designing their jewelry to be enjoyable and well-supported. The company's commitment to understanding customer needs and delivering personalized solutions is frequently highlighted.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful, stunning, and unique... See more

Staff

Customers had positive experiences with staff, consistently praising their exceptional customer service,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's exceptional knowledge,... See more

Service

People report positive experiences with service, often highlighting the welcoming, helpful, and patient... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the stunning and beautiful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amy (who's been helping me through this entire thing) has been more than helpful. Constant check ups, updates and general leap towards getting my engagement ring sorted! I've only got the 3d printed v... See more

Rated 5 out of 5 stars

Our experience was phenomenal. Can not recommend Jessica Flinn enough. They were extremely accommodating and knowledgeable. They were quick to respond to emails and very helpful when we visited the... See more

Rated 5 out of 5 stars

I bought my wedding ring from Jessica Flinn, and I adore it! We found it very useful to visit the showroom in person, and both over email and in person, everyone was very friendly and knowledgeable.... See more

Rated 5 out of 5 stars

I took my girlfriend (soon to be fiancé) to their showroom in Sheffield and it was a delightful experience. Everything was explained clearly and my girlfriend got to try on a bunch of rings, with... See more


Company details

  1. Jewelry Designer
  2. Jeweler
  3. Jewelry Repair Service

Written by the company

At Jessica Flinn Fine Jewellery, we're here to do jewellery differently. We're engagement and wedding ring specialists with a flare for unique designs and one-of-a-kind gemstones. Create bold, unique pieces that are unapologetically you. Break the mould, rock the boat, shake things up. Join us in our pledge to create a jewellery industry where diversity, inclusion and empowerment are the norm.


Contact info

4.8

Excellent

TrustScore 5 out of 5

126 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(126)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Showroom is easy to find. Staff were really welcoming and very helpful and patient when we were trying to decide what we wanted. Rings arrived through the post very quickly and look amazing

3 June 2026
Rated 4 out of 5 stars

Great customer service and products

Very attentive sales team via WhatsApp, which was super convenient way to communicate. Quick turnaround with CAD designs / responses, and good advice.
There was a slight mess up with my engagement ring which delayed it slightly, but they did everything they could to resolve the problem and offered me a discount on my wedding ring. I would have given 5 stars if it weren't for this.

8 June 2026
Rated 5 out of 5 stars

Outstanding

Our experience was phenomenal. Can not recommend Jessica Flinn enough. They were extremely accommodating and knowledgeable. They were quick to respond to emails and very helpful when we visited the store.
We bought both our beautiful wedding bands from Jessica Flinn and they also changed the stone in my engagement ring.
10/10 would highly recommend.

19 May 2026
Rated 1 out of 5 stars

I would highly advise to avoid JF

I would highly advise to avoid JF. I purchased a beautiful engagement ring, however it bent completely out of shape with completely normal use. No offer to fix or look at it. Have since had it professionally straightened but the diamonds and stone now need resetting, have been advised it’s best to melt it down and start from scratch. So now looking at a £600+ bill for the poor build quality from JF! Avoid

As I can’t reply to the below response. JF responded to WhatsApp saying to send the ring in for a quote to fix their own shoddy work. This should have been fixed for free given the circumstances, no ring should bend simply pushing a pram

29 May 2026
Unprompted review
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Hi Jack, we’re so sorry you had problems with the engagement ring you purchased from us - we’d love the opportunity to resolve this and look into it further for you. I’ve requested more information via Trustpilot so that we can identify when and where you got in touch with us about the issues you experienced and how it was dealt with. A member of our senior team can then reach out to you and come to a positive resolution. Look forward to hearing from you soon.

*Edit/update - thank you for getting back to us quickly with your contact details! We can see you got in touch with us on WhatsApp in February, and our team responded with how best to get the ring back to us for an assessment and arrange a repair. We didn't hear anything further, so if for any reason you never received our reply we're really sorry about this! We'll be in touch soon via WhatsApp on the same thread.

Rated 5 out of 5 stars

I went to jessica flinn yesterday and…

I went to jessica flinn yesterday and the service was amazing. They really listen to what you want, they make suggestions show u equivalent ones to give u an idea. Its such a calm relaxing environment and they do not push you at all such lovley people

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Everyone at Jessica Flinn is lovely

Everyone at Jessica Flinn is lovely. They helped me build a bespoke ring for my now fiancée and she loves it!

Every step of they way they couldn't do enough to help me. Even sometimes out of hours they'd give me updates on stuff happening.

Could not recommend them enough.

The ring is beautiful!!!!!

Thank you gals! You made my Amy's wishes come true!

Love Shane 💚💛

22 April 2026
Rated 5 out of 5 stars

From start to finish it was a special…

From start to finish it was a special experience. We saw the rings on Facebook ad and booked via the website. The studio is so stylish and we received excellent attention whilst we were choosing our rings with no pressure to buy. I had my wedding ring and engagement ring resized too. We picked them all up together when they were ready and we are so pleased with them. Thank you.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and brilliant results!

I needed a repair on my engagement ring. I hadn’t bought it through Jessica Flynn but had bought my wedding ring from them. Olivia was extremely helpful. She gave sound advice and gave me a couple of options that would solve or be as close to solving the problem. The price of the repair was reasonable and the results are excellent! I’m so pleased with the results.

7 April 2026
Rated 5 out of 5 stars

Great experience buying wedding rings

Went to look at wedding rings in person after having seen them online. Staff were very friendly and helpful. Never felt under pressure to buy at any point. We got stunning slightly unusual rings we can't wait to wear. They arrived earlier then expected. Very happy.

7 March 2026
Rated 5 out of 5 stars

This was an excellent and special…

This was an excellent and special experience, we were searching for our wedding rings and had been to various other places and then found your ad on a search. The shop was quiet and private and it felt very personal and relaxed - we found our rings and they’re perfect, thank you

19 March 2026
Rated 5 out of 5 stars

Gorgeous custom designed engagement ring

Worked closely with us from start to finish to produce the exact custom ring we wanted which also happens to be one of the most beautiful items of jewellery I have ever seen. They went out of their way to source materials and charged us fairly. I would highly recommend on quality, customer service and price.

27 March 2026
Rated 5 out of 5 stars

Stunning jewellery and amazing service

Stunning jewellery and amazing customer service. My fiancé and I travelled from London to pick our wedding rings and we weren't disappointed. The selection was so beautiful, and we we're kept informed throughout the process from ordering to delivery. The rings have arrived and are even more beautiful than expected. Can't wait to wear my ring 😍

5 March 2026
Rated 5 out of 5 stars

Cared for & listened to - from start to finish

The customer service experience I had in my in-person appointment was excellent from start to finish, and I really felt like I was cared for and that the advice was tailored and that I was listened to. The key details were all made clear, including potential areas where you can trip up when ordering rings (e.g. ring sizing), and overall I felt like I was getting a 5/5 experience

18 March 2026
Unprompted review

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