Jenni AI Reviews 

151
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers had a great experience with this company. Many customers consistently praise the excellent and prompt customer support, highlighting the team's professionalism and personalized assistance. People found the AI tool to be a life-saver for academic writing, offering an intuitive interface that effectively helps with structuring ideas, paraphrasing, and generating coherent text. However, some customers reported significant difficulties with subscription management, including unexpected charges and an inability to cancel or receive refunds. A few other people also felt the AI output was poor or mediocre, noting issues like unexpected alterations to their work, irrelevant citations, a complex learning curve, and clunky performance.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction with the support... See more

User experience

People report positive experiences with user experience, finding the interface intuitive, suggestions... See more

Artificial intelligence

Users describe positive interactions with artificial intelligence, often praising its power and reasoning for... See more

Service

Reviewers mention ambiguous feedback about service, with some customers expressing dissatisfaction due to... See more

Subscription

Customers consistently note negative experiences with subscription management, with many reporting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jenni AI helped me a lot during my online class, as all the topics I needed were readily available, and I could choose the reference format I needed. The staff were so helpful, especially Kate, who... See more

Rated 5 out of 5 stars

The tool was of great help while writing my master’s thesis, enabling me to find a more academic tone and coherency to my writing. The customer support was also fast and fair.

Rated 5 out of 5 stars

I would like to sincerely thank you for the excellent assistance I received during my recent connection issue with my AI account. In particular, Kate’s attentive and professional support made a... See more

Rated 5 out of 5 stars

Jenni AI is so trustworthy. I able to get my refund after I accidentally purchased an annual plan instead of monthly plan. Their customer service is top-noth! And the product is also very helpful for... See more


Company details

  1. Software Company
  2. Educational Institution
  3. Graduate School
  4. Research Foundation
  5. Research Institute

About Jenni AI

Written by the company

Struggling with research papers or facing writer's block?

Meet Jenni AI, your new research & writing companion. Supercharge your writing with Jenni AI's autocomplete, helping you write 10 times faster with auto in-text citations. Loved by over 5 million academics worldwide, Jenni AI is trusted by top universities and businesses for research and writing.

From essays to research papers, Jenni AI offers powerful features like paraphrasing, source-based generation, and an AI chat assistant. Customize your writing style, manage your research library, and never write alone again.


Contact info

3.8

Great

TrustScore 4 out of 5

151 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.8

All reviews

(151)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I need a refund

I paid just for one month but they keep deducting money from my account. I cancelled subscription but they keep taking my money. I am very disappointed now I have to block my card. This is disgusting 🤮 I need my money back.

10 September 2024
Unprompted review
Rated 4 out of 5 stars

Easy to use, but needs improvement.

The software is easy to use. However, it needs to be improved. You could think of making the response to auto complete. It's sometimes hard to tell whether or not the response has stopped. It sometimes stops writing inthe middle of the sentence. When this is solved, we shall have a far better experience.

24 November 2024
Rated 4 out of 5 stars

Great suggestions

Great suggestions
It's really helpful when I don't know what to write, and the recommendations often include studies. If not, you can ask it to find a source for you. Overall, I really find it useful for all parts of school.
I've only had one issue where the page froze up, and I lost all my progress ):

23 November 2024
Rated 1 out of 5 stars

Terrible app and too expensive

Terrible app and too expensive. I have to think all these positive reviews are fake. Tried to ask for a refund after an autorenewal went through and was told no. Do not give them your money - try paperpal or chatgpt.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

It's easy to use Jenni for my academic…

It's easy to use Jenni for my academic works. However, I sometimes finds inaccurate information on references, especially when dealing with specific referencing setting such as as APA 7th edition writing format, and I understand that Jenni AI are still continue to developing. I also hope that the development will include some other South East Asian region languages such as Bahasa Indonesia. This will surely help me a lots in my academic works.

1 October 2024
Rated 5 out of 5 stars

Enjoyed using Jenni AI

Jenni's PDF chat feature helped me review business cases a lot faster during my undergrad. Jenni was also great for helping me write and structure research docs. It definitely surpassed my expectations and more.

27 September 2024
Rated 5 out of 5 stars

Definitely recommend

Jenni really helped me out throughout my education, especially when I was writing my Masters paper! Would really recommend it to anyone who’s considering!!

31 August 2024
Rated 3 out of 5 stars

Disappointed with Jenni AI

Update: Their Head of Growth, Justin, refunded my subscription fee. Great dude!

I had a terrible experience with Jenni AI. After canceling my subscription, I was still charged, and when I reached out for a refund, I was told that refunds are not possible under any circumstances. Their rigid, unfriendly policy shows they care more about money than customer satisfaction. I will never use Jenni AI again. Stay away from this platform!

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Jenni AI has been a game-changer for my…

Jenni AI has been a game-changer for my research writing. Its intuitive design and powerful AI make it incredibly easy to generate high-quality content quickly. Whether you’re working on essays, reports, or academic papers, Jenni AI significantly boosts productivity. I appreciate its user-friendly interface and the flexibility to customize outputs based on my needs. Highly recommend this tool to anyone looking to streamline their writing process! It’s made writing and organizing research so much easier. The AI delivers insightful, well-structured content, saving me hours of work. Definitely a must-have for anyone who wants to enhance their writing efficiency.

1 October 2024
Rated 5 out of 5 stars

Thank you iamjenniai

I emailed the support team because I wasn't able to log in due to some circumstances unfortunately the responce took very long and it did not solve my issue.
I am very thankful to iamjenniai even though I message via instagram but it went extra mile in addressing my issues with prompt reply. I felt very reassuring. Finally, I am able to log in using my previous email again. Thank you very much iamjenniai, I truly appreciate the assistance.

15 October 2024

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