JD Sports, Ireland Reviews 

22,405
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,301 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent delivery service, noting that orders arrive quickly and are well-packaged. People also appreciate the exceptional service and helpful staff, often described as friendly and patient. Many consumers find the ordering process easy and value the wide selection of quality products. However, some people mentioned issues with orders, including items not arriving, unexpected cancellations, or delays. A few others felt staff could be unhelpful or inattentive, and experienced difficulties with click and collect services like long queues or uncollected items.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product availability and quality. Many customers experienced issues... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Order

Users describe ambiguous interactions with order, with many customers reporting easy online ordering and... See more

Staff

People report ambiguous experiences with staff, with many customers praising their helpfulness, friendliness,... See more

Service

Reviewers mention positive feedback about service, often describing it as fast, efficient, and trouble-free,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have to say ordering online was easy but I kind of taught when you do click and collect you would have been able to collect thatvday or next.We could also look at staff in the shop not very help ..h... See more

Company replied

Rated 4 out of 5 stars

Had no problems with order or delivery all great but the the fact there is no click and collect or store pick up in Galway store anymore would put me off a little for the convenience 🙂

Company replied

Rated 3 out of 5 stars

Made 2 orders within minutes of each other first arrived within days and the second one never arrived and I had to fight for a week to get a refund even though it had been a month since I ordered. No... See more

Company replied

Rated 5 out of 5 stars

My confirmation email arrived within minutes. I was informed as soon as the order was filled. My order arrived at my home within 2 working days. Exceptional service at every point , what more can a cu... See more

Company replied


Company details

  1. #28 of 30 best companies in Clothing Store

About JD Sports, Ireland

Written by the company

JD Sports - where sports fashion meets street style. With all the hottest collections from Nike, adidas, Vans and more, JD is the undisputed King of Trainers and unrivalled in our selection of brands. New and exclusive products land in-store and online daily, making JD your one-stop hot spot for top trending fashion. Head to JD now to shop the hottest looks to freshen up your 'fit!

Contact us via Customer Care

Contact info

3.8

Great

TrustScore 4 out of 5

22K reviews

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3.8

All reviews

(22,405)

1,300 reviews in the last 12 months

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Rated 4 out of 5 stars

Matching top and shorts set.

I had purchased a matching top and shorts set. It let me check out on both and then gave me an email to say the shorts were out of stock. Which was disappointing as it was to be a set.

26 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
JD Sports Customer Care Team

Rated 4 out of 5 stars

Fast service

Fast service

26 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
JD Sports Customer Care Team

Rated 5 out of 5 stars
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
JD Customer Care Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Thanks! Item as described. 5*

26 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.

Thanks again
JD Customer Care Team

Rated 3 out of 5 stars
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 5 out of 5 stars

Easy to order and items came quickly

Was easy to order and all items were in good condition and came quick 👌🏻

31 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
JD Customer Care Team

Rated 5 out of 5 stars

I had a great experience with JD…

I had a great experience with JD sports. Delivery was quick and efficient.

31 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
JD Customer Care Team

Rated 5 out of 5 stars

The service were great

The service were great

25 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
JD Customer Care Team

Rated 5 out of 5 stars
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
JD Customer Care Team

Rated 5 out of 5 stars

Quick & effective online service.

Quick & effective online service.

30 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
JD Customer Care Team

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect

25 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
JD Customer Care Team

Rated 5 out of 5 stars

The price and free delivery

The price and free delivery

30 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
JD Customer Care Team

Rated 5 out of 5 stars

Easy to order

Easy to order and made a mistake with the size of garment. Went to collect and no issue in changing.

25 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
JD Customer Care Team

Rated 5 out of 5 stars

Always 5star service

Always the best service and fast delivery

25 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.

Thanks again
JD Customer Care Team

Rated 1 out of 5 stars

Absolutely horrible experience

JD sport in city square-- Absolutely horrible experience, shop is filthy dirty ,staff just walked around not actually helping anyone,got to the till the guy literally made me stand waiting while he put on his lip balm on his lips then proceeded to help the girl beside me while she was already being served by someone else left me standing longer ,rubbish and clothes all over the floor and then they try charge the prices they do like €75 for a 5yr old to have runners!!!

30 July 2026
Unprompted review
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 4 out of 5 stars

Great service at the till

Great service at the till, staff on the floor is very busy.

24 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
JD Sports Customer Care Team

Rated 5 out of 5 stars

Delivery

Delivery, deadline

29 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
JD Customer Care Team

Rated 3 out of 5 stars

Made 2 orders within minutes of each…

Made 2 orders within minutes of each other first arrived within days and the second one never arrived and I had to fight for a week to get a refund even though it had been a month since I ordered. No need for the back n forth when they should be able to track the order themselves. Then they finally refunded but not the postal costs so had to then chase that also. Really frustrating tbh, probably won’t buy off them online again. Plenty of other sports retailers with same items

2 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 5 out of 5 stars

All good

All good
No issues
Fast dispatch and easy click & collect

24 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
JD Customer Care Team

Rated 5 out of 5 stars

Everything was great

Everything was great. Staff and product

24 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
JD Customer Care Team

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