Feedback:I have been a satisfied customer of JD Sports online due to the great selection and easy ordering process, as well as the fast shipping and smooth in-store returns. The return process at the... See more
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So unorganized. You spend as much time in the shop by ordering online than if you were to come directly and buy there. Information is not shared and you just wait without updates near the registe... See more
Company replied
JD Sports on the Meir 32 in Antwerp, i was with a friend & bought sneakers, we were there a week before buying sneakers too. All i can say is that the staff are super helpful & they give there custome... See more
Company replied
Everything was great, store staff and customer service are all very helpful and efficient.
3.4
Average
4K reviews
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the store keeps the product and doesn’t send it to warehouse back.
I didn’t pick up my product from the store because I didn’t want to have the product. That’s how I informed the customer service. Normally when you don’t pick up the product, it’s being sent after 7 days. But the store still keeps the product for 20 days and doesn’t send it to warehouse. The store doesn’t take any action. This is why I can’t get my money back.
14 September 2021
Reply from JD Sports BE
Gentle Engin ,
Thanks for contacting us.
We are sorry to hear that you are not satisfied with your recent experience on our website.
If you need help, we will be happy to help. Send an e-mail with the details of your order to customercare@jdsports.co.uk - order number, customer name, e-mail address, billing address, post code.
Best regards,
JD Sports customer service
Buying it online is not good
12 September 2021
Reply from JD Sports BE
Hoi Dorcas
Bedankt dat u contact met ons heeft opgenomen.
Het spijt ons te horen dat u niet tevreden bent met uw recente ervaring op onze website.
Als je hulp nodig hebt, helpen we je graag. Stuur een e-mail met uw bestelinformatie naar kundeservice@jdsports.dk - bestelnummer, klantnaam, e-mailadres, factuuradres, postcode.
De groeten,
JD Sports-klantenservice
The website is not really in order
The website is not really in order. The goods are well packaged and well received.
6 September 2021
Reply from JD Sports BE
Good day,
Thank you for contacting us.
We are sorry to hear that you are not satisfied with your recent experience on our website.
If you need any help, we'd be happy to help. Send an email with your order details to info@jdsports.be - order number, customer name, email address, billing address, zip code.
Regards,
Siri,
JD Sports customer service
I did not receive the requested invoice…
I did not receive the requested invoice even after two weeks.
26 August 2021
Reply from JD Sports BE
Beste Doru,
Bedankt dat je contact met ons hebt opgenomen.
Het spijt ons te horen dat u niet tevreden bent met uw recente ervaring op onze website.
Als u hulp nodig heeft, helpen we u graag verder. Stuur een e-mail met uw bestelgegevens naar onlinehulp@jdsports.nl - bestelnummer, klantnaam, e-mailadres, factuuradres, postcode.
Groeten,
JD Sports klantenservice
great very fast service
24 August 2021
My order hasn't even been delivered yet…
My order hasn't even been delivered yet so how could it be good
23 August 2021
Reply from JD Sports BE
Beste
Bedankt dat je contact met ons hebt opgenomen.
Het spijt ons te horen dat u niet tevreden bent met uw recente ervaring op onze website.
Als u hulp nodig heeft, helpen we u graag verder. Stuur een e-mail met uw bestelgegevens naar onlinehulp@jdsports.nl - bestelnummer, klantnaam, e-mailadres, factuuradres, postcode.
Groeten,
JD Sports klantenservice
I ordered at the end of July and still…
I ordered at the end of July and still haven’t received a message to say my order was available at the chosen store. I contacted customer support 2 weeks after the order was shipped and they said I still had to wait. I’m surprised because I had already ordered on your site and all went well.
22 August 2021
Reply from JD Sports BE
Hello Claire,
Thank you for contacting us.
We are sorry to hear that you are not satisfied with your recent experience on our website.
If you need help, we will be happy to assist you. Send an email with your order details to: https://www.jdsports.be/customer-service/contact/- order number, customer name, email address, billing address, zip code.
Greetings,
JD Sports Customer Service
Reply from JD Sports BE
Hello Evy,
Thank you for contacting us.
We are glad to hearing you are satisfy with the service.
If you need help, we will be happy to assist you. Send an email with your order details to: https://www.jdsports.be/customer-service/contact/- order number, customer name, email address, billing address, zip code.
Greetings,
JD Sports Customer Service
only one item received in four items ordered.
out of four items ordered, I received only one. having made the payment on PayPal, I saw that there was a refund from you for the three items not received. But no email to tell me why I was reimbursed. unfortunately this is not the first time that this has happened.
22 August 2021
Reply from JD Sports BE
Hello Nahoe,
Thank you for contacting us.
We are sorry to hear that you are not satisfied with your recent experience on our website.
If you need help, we will be happy to assist you. Send an email with your order details to: https://www.jdsports.be/customer-service/contact/- order number, customer name, email address, billing address, zip code.
Greetings,
JD Sports Customer Service
how lang much i wait for a order??
how lang much i wait for a order??
weeeeekkkkssss....
21 August 2021
Reply from JD Sports BE
Hello Bvba,
Thank you for contacting us.
We are sorry to hear that you are not satisfied with your recent experience on our website.
If you need help, we will be happy to assist you. Send an email with your order details to: https://www.jdsports.be/customer-service/contact/- order number, customer name, email address, billing address, zip code.
Greetings,
JD Sports Customer Service
Not True size
20 August 2021
Reply from JD Sports BE
Hi Miron,
Thanks for your feedback.
We're sorry to hear that you're not happy with your recent experience on our site.
If you need help, you can contact us. Send an e-mail with your order information to info@jdsports.be - order number, customer name, e-mail address, billing address, postal code.
Sincerely,
Niina
JD Sports customer service
Reply from JD Sports BE
Guten Tag
Danke, dass Sie uns kontaktiert haben.
Es tut uns leid zu hören, dass Sie mit Ihren jüngsten Erfahrungen auf unserer Website nicht zufrieden sind.
Wenn Sie Hilfe benötigen, helfen wir Ihnen gerne weiter. Senden Sie eine E-Mail mit Ihren Bestelldaten an onlinehilfe@jd-sports.de - Bestellnummer, Kundenname, E-Mail-Adresse, Rechnungsadresse, Postleitzahl.
Grüße,
JD Sports Kundendienst
Fast delivery
20 August 2021
Reply from JD Sports BE
Hi Kobe,
Thanks for your feedback.
We appreciate you taking the time to rate our service.
Have a nice day!
Sincerely,
Niina
JD Sports customer care
Reply from JD Sports BE
Hello mevr
Thanks for your feedback. We are always happy to receive positive feedback.
Kind Regards,
JD Sports customer service
Reply from JD Sports BE
Gentle Lukas ,
Thanks for contacting us.
We are sorry to hear that you are not satisfied with your recent experience on our website.
If you need help, we will be happy to help. Send an e-mail with the details of your order to customercare@jdsports.co.uk - order number, customer name, e-mail address, billing address, post code.
Best regards,
JD Sports customer service
Excellent 👍👍
16 August 2021
Reply from JD Sports BE
Gentle Ghadie ,
We appreciate your positive feedback and hope to hear from you soon.
JD SPORTS Customer Service.
i ordered July 23th and its now august…
i ordered July 23th and its now august 14th and it still didn't come and I really need them so im never ordering again from them
14 August 2021
Reply from JD Sports BE
Good day ,
Thank you for contacting us.
We are sorry to hear that you are not satisfied with your recent experience on our website.
If you need any help, we'd be happy to help. Send an email with your order details to info@jdsports.be - order number, customer name, email address, billing address, zip code.
Regards,
JD Sports customer service
Its so bad service because me order two…
Its so bad service because me order two shoes one doesn’t fit me sand email to change size when me order delivery charges is 4 euros when me want to return delivery charges is15 euros every website change free he ask 15 euros for returns so bad service 😡
14 August 2021
Reply from JD Sports BE
Goedendag Adnan,
Bedankt dat je contact met ons hebt opgenomen.
Het spijt ons te horen dat u niet tevreden bent met uw recente ervaring op onze website.
Als u hulp nodig heeft, helpen we u graag verder. Stuur een e-mail met uw bestelgegevens naar onlinehulp@jdsports.nl - bestelnummer, klantnaam, e-mailadres, factuuradres, postcode.
Groeten,
JD Sports klantenservice
Bonjour Adnan,
Merci de nous contacter.
Nous sommes désolés d'apprendre que vous n'êtes pas satisfait de votre récente expérience sur notre site Web.
Si vous avez besoin d'aide, nous sommes heureux de vous aider. Envoyez un e-mail avec les informations de votre commande à serviceclient@jdsports.fr - numéro de commande, nom du client, adresse e-mail, adresse de facturation, code postal.
Cordialement,
Service client JD Sports
Still waiting on My parcel
Still waiting on My parcel! My order is from 21/7 Dpd did not diliver it yet. They supposed to drop it of at a parcel shop, but it never arrived. Did not get response from Dpd of JD sport. Lost 105 euro’s and NO shoes. My contact info Tristan Pasternak 0489848838 tristan_Pasternak Hotmail.com
13 August 2021
Reply from JD Sports BE
Beste Tristan ,
Thanks for contacting us.
We are sorry to hear that you are not satisfied with your recent experience on our website.
If you need help, we will be happy to help. Send an e-mail with the details of your order to customercare@jdsports.co.uk - order number, customer name, e-mail address, billing address, post code.
Best regards,
JD Sports customer service
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