JCF Property Management Reviews 

223
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Debbie Ranger has been our property manager for the last two years and over this time has provided an excellent service. She is very responsive, dedicated, and actively seeks to build strong client-m... See more

Company replied

Rated 5 out of 5 stars

Dealing with Chloe has been a very efficient experience. Had waited so long for an answer to our query and Chloe resolved it on her first day back. Thank you. Only wish the rest of the management tea... See more

Company replied

Rated 5 out of 5 stars

Debbie Ranger has been a breath of fresh air, knowledgeable, professional, and a correct balance of friendliness. She always goes the extra mile to provide excellent service and is a credit to JCF.

Company replied

Rated 5 out of 5 stars

Work with Joshua Harvey on multiple sites and he’s always thorough and quick to respond to all issues. A manager that genuinely cares about the properties he manages and a pleasure to work with

Company replied

Company details

  1. Real Estate Rental Agency

Information provided by various external sources

We specialise in exceptional block and estate management, as well as offering professional surveying services through our qualified Chartered Surveyors. This combination of skills means we can not only manage your property effectively but anticipate issues long before they become a problem and resolve them with the professional attention they require. We are proud to have been serving London for the past 35 years and attribute our success to working closely with property owners and tenants who look to us to provide a bespoke service with honest, expert advice.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

223 reviews

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4.7

All reviews

(223)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Top rating to JCF Property Management

Property manager Anna Lambers is excellent. I rate her highly and hope you will get the chance to work with JCF Property Management. I rented from the company for more than a decade and she took care of everything I needed right away. Anna is very professional and always made sure that I notice when a worker was going to visit the flat. She also went above and beyond when needed. I highly recommend this property management group.

18 June 2020
Unprompted review
Rated 5 out of 5 stars

Lakeview

I have been working at a property managed by JCF for almost 4 years. I feel they are a understanding and professional company. I have worked with three of the property managers one which has now moved on. Eszter and Georgina have been great too work with. Always very helpful in getting things done and as quick as they can. I would have no hesitation in recomending them to any building in the future.

10 June 2020
Unprompted review
Rated 5 out of 5 stars

JCFProperty Management

JCFProperty Management have over many years given outstanding support as my letting management company. In particular recently with the transfer of leases Anna has been exemplary in her dealing with all aspects involved including with other agents, the tenants and statutory issues. Her calm and professional approach were always to the fore. I cannot recommend JCF more highly.
Peter Bell Landlord

24 May 2020
Unprompted review
Rated 1 out of 5 stars

Poor service and questionable practices

This company has been managing our property for many years and faces regular complaints from numerous flat owners. They dismiss issues, provide incoherent answers to questions and complaints, significantly underestimate their responsibilities, and have been a permanent source of stress and dissatisfaction. They push for greater expenditure often poorly justified, failing their basic duty of care. A simple challenge to the building's insurance contract allowed to save 40% in one year, while they claimed that they enjoyed discounts for their whole portfolio of properties. Other clients should try challenging them. They have been replaced by several local buildings, and survive elsewhere probably because of the classic lack of coordination by flat-owners. Property Management is not an easy task, but this local company ranks low in our experience.

As suggested by this company's response, indeed please contact any of the flat owners in the property who have by a large majority asked the directors accountable for the property manager to step down because of their negligence.

22 May 2020
Unprompted review
JCF Property Management logo

Reply from JCF Property Management

Whilst Mr Farah is very well known to us and we could dispute the statements in this review we instead encourage anyone to contact us in order to speak to the directors of this property directly to gain their view of our service for this building.

Rated 5 out of 5 stars

No running water

Noticed we had lost running water in the evening of 16th April and contacted Elena via email. I got a quick response very early the next morning and she had contacted a Thames Water engineer the previous night and after the issue was identified it was fixed by around 9.30am!
Very speedy service from everyone in what is a very difficult time for all.
Big thanks all round!

17 April 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service! Thanks Elena!

Had a great experience with JCF Property Management today. Elena responded to our query in a very timely manner and assured us that an engineer was already at our building solving our water issue. She provided excellent service and we felt like a real priority to Elena and JCF.

17 April 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service for 8 years

As tenants, we dealt with JCF for nearly eight years. Any issues that we had, they were always addressed quickly and efficiently. Over the past few years we liaised with Douglas Olizar who did a fantastic job. Very pleased using this company.

2 April 2020
Unprompted review
Rated 3 out of 5 stars

'A mixed bag'

On the expensive side. Friendly staff.

27 February 2020
Unprompted review
JCF Property Management logo

Reply from JCF Property Management

Thank you for leaving us a review and it is good to hear that you have found our staff friendly. We are aware that we may not be the cheapest Property Management Company but we believe that we provide a good quality of service at a fair and reasonable cost.

Rated 1 out of 5 stars

useless

Unresponsive, lack of interest and totally unprofessional
The landlord is wasting his money hiring them as property managers

12 February 2020
Unprompted review
JCF Property Management logo

Reply from JCF Property Management

Unfortunately we do not have any record of your details on our system. We would be very grateful if you could contact us so we can help resolve any issues.

Rated 1 out of 5 stars

Unresponsive and ineffectual

Awful experience. Unresponsive to email and telephone. Eventually when there was a response the principal of the company branch was ineffectual and incompetent when acting as a party wall surveyor paid by the other party in the party wall agreement. I don't believe he was acting for my interests.

6 February 2020
Unprompted review
JCF Property Management logo

Reply from JCF Property Management

We are sorry to receive this review and we are in touch with the reviewer to try and assist her with her issue.

Rated 5 out of 5 stars

It is vital that freehold owned blocks…

It is vital that freehold owned blocks of flats have a very professional, knowledgeable, caring and highly competent property management company to oversee the day to day running and maintain good order and practice regarding the properties that they manage. If these important skills and qualities are lacking - properties can become poorly managed leading to buildings, grounds and communal areas being neglected and run down. Lack of care, therefore, is very frustrating and depressing for residents and, moreover, due to neglect and disrepair of properties can have a negative impact on a flat when one wishes to sell it.
For over 3 years our blocks of flats in Putney have been very well managed by JCF Property Management. And, because of this, our blocks of flats are not neglected and run down.
Our Property Manager at JCF Property Management is Georgina Young. She is very professional, knowledgeable and highly competent. Georgina seriously cares about the overall well being and good order of our blocks of flats, communal and garden areas. She is positively proactive regarding ensuring very good property maintenance as well as being promptly reactive to any queries relating to property matters. Georgina is a considerate, patient and good-humoured communicator and listener. She is an excellent disseminator of information in connection to maintenance undertakings. She is very meticulous when getting the best value and quality relating to any capital expenditure projects that needs to take place in order to improve the standard, safety, appearance and well being of our blocks of flats.
In my opinion, therefore, JCF Property Management falls within the 'Excellent' category for property management for all the reasons mentioned above.

22 October 2019
Unprompted review
Rated 1 out of 5 stars

Incompetent management company

They are the worst management company we have come across. The deveopment we live in a disgrace since they took over. All they do I devise methods to spend money and allow the gardeners to do as they please. Currently the lighting system is a disaster, they installed a whole new system at great expense about a year ago and to date it still doesn’t work properly. Buffoons.

14 October 2019
Unprompted review
JCF Property Management logo

Reply from JCF Property Management

We are sad to see this review of the property and of the gardeners/lighting. Some external light fittings were replaced two years ago – a requirement for the building’s insurance company – but not the whole system. We will of course fully investigate the matter.

Rated 5 out of 5 stars

Eszter Varsegi in particular is one of…

Eszter Varsegi in particular is one of the most helpful, amenable, courteous, efficient and engaging people I have ever encountered in this estate management business. Buying and selling properties is one of the most stressful events and after I told her I could not find a particular elusive certificate pertaining to my flat - which I desperately needed to sell it - she delved into past files to find it for me. She also updated the new management company where to find the files she had sent them! If only there were more helpful, efficient and charming people in that business there would be less stress and acrimony around. Also, I have to add that this was not the first time she helped me in a similar situation. I have never met her but feel I know her well as a result of her deep ability to get on with things and get results. Simon Holder.

9 October 2019
Unprompted review
Rated 5 out of 5 stars

Thanks JCF

Very caring and very helpful. Specially georgina young mad the life much easier for me,the time I was so worried am I going to find any place to live. JCF is very lucky to have a Georgina in their team.

Sasha rad

5 June 2019
Unprompted review
Rated 5 out of 5 stars

Since JCF Property Mangement have taken…Excellent e

Since JCF Property Mangement have taken over the Management of Deanhill Court, East Sheen, London SW14 7DN the Estate is so much Cleaner, including the Gardens and Stairs. Meryvn the Caretaker has definitely made a significant difference to the Cleanliness of Deanhill Court since he has taken over as Caretaker. There has been a massive improvement in the cleanliness of the Garden area and landings.

Mervin kindly tried to help me cut through a lock to my Shed 38 after the key broke in the lock. He can constantly be seen walking around the property working away cleaning and polishing railings and doors and is always incredibly helpful..

He is also ensuring that the Recyling Shed is kept in good order.

I was very impressed with the speed that that you arranged for the paving stone to be cemented that I tripped on.

It was wonderful to see two new replacement Cherry Trees in the Garden after the others had been blown down by a gale in the Winter.

It was also nice to see the brand-new Door Mats at the entrance to Deanhill Court.

Many thanks for the excellent Deanhill Court Financial Report, AGM Report and Newsletter.

I must say that I have been very impressed with your Management of Deanhill Court vis the previous aappalling Managing Agent. It's nice to receive a swift response from you to my emails rather than constantly chasing up the previous Managing Agent.

A big well done from an Appreciative Resident

29 May 2019
Unprompted review
Rated 5 out of 5 stars

Since coming to Putney in 2015 JCF…

Since coming to Putney in 2015 JCF property management have been the management company taking care of a flat we rented and more recently managed a block of four flats one of which we owned .
Communication has been excellent and any problems with maintenance have been attended to immediately.All in all a very positive experience and we would certainly use the company again should we return to London .

18 April 2019
Unprompted review
Rated 5 out of 5 stars

JFC has managed the blocks in which I…

JFC has managed the blocks in which I owned a flat in Putney for some time. Management meetings between the management and residents are extemely important to keep things running smoothly. The general management and things brought up at meetings and then dealt with has been extremely good.
Elena Pletea was our contact within JFC and she was brilliant.

27 February 2019
Unprompted review
Rated 5 out of 5 stars

JCF Property Management are a well run…

JCF Property Management are a well run company who employ polite and professionally qualified staff to manage our property. They respond promptly to requests for assistance or advice and visit our property regularly. They administer the day to day management of the property efficiently and work closely and effectively with our resident caretaker.

12 February 2019
Unprompted review

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