Fitch Taylor Johnson Residential Reviews 23

Excellent service! FTJ (Chris, Sarah and Lyn) are amazing very professional, handling maintenance promptly and communicating clearly. I feel confident dealing with them, their proactive approach and very friendly. I strongly recommend this company. Thank you for all your help.

It is extremely difficult to find a management company that consistently delivers on its promises—particularly when it comes to communication, meeting deadlines, and honouring commitments related to budgets, quotes, and billing.

We feel very fortunate to have found such a company. Chris and his team do an outstanding job managing our building in Kensington, which comprises six property owners. Everything we agree upon is carried out precisely as discussed.

We could not ask for a higher standard of service.

Our building has been very competently maintained by FTJ for over a year now. Experience with two prior management companies was constantly poor, FTJ and Leonie our block manager are communicative, responsive and get things done. They sorted out a backlog of issues and are keeping on top of things well!

As a contractor working for FTJ, I am impressed by the company's knowledge and experience in dealing with managing property and would certainly recommend them to anyone looking to change their current management company.

As the director of the residential building I managed and reside in was becoming overwhelming. From my initial contact with Fitch Taylor Johnson I have never looked back. They stepped in, took all the responsibility away from me and have done an amazing job. I can't praise them highly enough. Whenever I reach out for help, nothing is too much trouble and everything is dealt with in a timely and efficient manner. Our residential building is in safe hands.

always responsive, considerate, and genuinely helpful, showing myself and neighbours respect and courtesy, putting our most genuine concerns first. A really good fair experience, Thanks !

We’ve had a great experience working with this company. Communication is always clear, and the team is extremely responsive — even outside of normal office hours when something urgent comes up.

While I understand there is a whole team involved behind the scenes, I mainly deal with Lynne and she is absolutely amazing. She is always very professional, understanding, and genuinely kind in her approach, which makes a big difference when handling day-to-day matters.

Another thing I really appreciate is how reliable they are when it comes to payments — invoices are always settled on time without any issues.

Overall, a very professional and dependable company to work with. Highly recommended.

Thanks Lynne at FTJ who has been amazing during the process of selling our flat! She has been very quick to respond the whole way through and is a joy to talk to!

I have worked with FTJ on an number of occasions now and in particular Lynne and I cannot fault the professionalism of her team. We have a number of projects in the pipeline which I'm looking forward to working with them on.

I recently had the pleasure of working with FTJ as my block agent, and I cannot recommend them highly enough. From start to finish, the level of professionalism, responsiveness, and genuine care was outstanding.

FTJ handled every aspect of the process with efficiency and clarity, making what can often be a complicated and stressful experience feel smooth and well-managed. Communication was always prompt and transparent, and any questions or concerns were addressed quickly and thoroughly.

What truly sets FTJ apart is their commitment to doing things properly. They are knowledgeable, organised, and clearly dedicated to maintaining high standards for both residents and the property as a whole. It is reassuring to know that the block is being managed by someone who takes their responsibilities seriously and always acts in the best interests of the building and its occupants.

Overall, my experience with FTJ has been excellent. Reliable, professional, and highly competent — exactly what you want from a block agent. I would have no hesitation in recommending their services to others.

Their professional approach and organised systems makes them a great managing agent. It is clear they genuinely prioritise the safety of their clients and residents.

The team demonstrates a strong understanding of the legal and regulatory aspects of property management and keep all clients and residents informed of any changes that affect them.

They are approachable, excellent communicators and above all else are honest and open about their pricing.

They are passionate about connecting with their communities as well, going beyond just "the job" to ensure that what they do benefits clients, residents and the local economy.

It’s always a pleasure to work with Lynne and the team - they always provide us with information needed to work together on many projects

I would highly recommend Lynne at FTJ for her excellent management of our block of flats in Bexhill.

As both an owner and a director of the Residents Association, I have seen first-hand how professionally Lynne and her team handle the day-to-day management of the building. She is always approachable, organised and proactive, ensuring that issues are dealt with quickly and efficiently.

Communication is clear and prompt, and they consistently keep everyone informed, which makes a refreshing change from our previous experience of block management. It is reassuring to know that the block is being looked after by someone who genuinely cares about doing a good job and keeping everything running smoothly.

Thank you, Lynne, for all the hard work you put into managing the property on our behalf.

I asked Lynn to help a friend who had recently purchased a flat within a converted building. The owners were self managing and were completely outside of the regulations. Lynn gave such wonderful advice and support and the owners are looking forward to working with Lynn. Excellent service and highly professional coupled with excellent value for the service provided. Thank you Lynn

We have worked with FTJ as the managing agent for our building for the past three years. When our property manager Lynne Maguire-Wheatley moved to FTJ, we chose to move with her, which reflects the confidence we had in the service we expected to receive.

FTJ have been professional, approachable and patient when dealing with the needs of a large building with many residents. They handle issues diplomatically and work to ensure matters are addressed fairly and efficiently.

The team demonstrates a strong understanding of the legal and regulatory aspects of property management and keep us informed of any changes that affect the building. They also have good contractor contacts, helping us maintain high standards while keeping costs under control.

Their support has helped us maintain the building to a high standard. Overall, we would recommend FTJ to anyone looking for an experienced and reliable managing agent.

We have had a great experience working with FTJ Residential while providing cleaning and support services across the buildings they manage. Their team is professional, well organised, and always easy to communicate with.

The coordination between our teams has always been smooth, which helps us deliver our work efficiently and maintain high standards across the sites. We also appreciate how responsive and supportive their team is whenever anything needs to be arranged or addressed.

We value our working relationship with FTJ Residential and thank them for the trust they place in us. We look forward to continuing to support the properties they manage.

Best
Pro Facilities Services

Clear and concise process

FTJ has used our service, Save My Service Charge Ltd, to tender for new business. Their responses have been very professional and always, on time. To date, they have won many tenders and have retained them all.
Feedback from our clients, state that they are hands on honest and open. We wish all managing agents treated their clients like FTJ do...

At Safety for Work, it’s always a pleasure working with the team at Fitch Taylor Johnson Residential. They take health and safety compliance seriously and are proactive in making sure the properties they manage stay up to date with key requirements, from health, safety and fire risk assessments to EICRs - all areas are covered.

Their organised and professional approach makes the process smooth and efficient, and it’s clear they genuinely prioritise the safety of their clients and residents. We’re always happy to support them and look forward to continuing to work together.