Jbhifi Reviews 

JB HiFi, Please accept this constructive feedback. Your live chat is a very lousy live chat system. I have not seen such a worse live chat system in Australia, especially for such a large company like JB HiFi. The amount of time that people have to wait is simply ridiculous and appalling. And to make matters worse, every 15 seconds we have to keep tapping on our phone screen so the chatbot doesn't disconnect us. I kept getting disconnected from the live chat as soon as my screen went off. This happened 5 times. This is just ridiculous and isn't something that is seen in other live chat systems. Today I waited for nearly 2 hours to have my turn on this live chat before I finally got connected, and this was only possible as I kept tapping on my phone screen every 15 seconds for 2 hours, so that the chatbot doesn't disconnect me. Absolutely ridiculous live chat system. When I finally got connected, the live chat agent simply dismissed my enquiry and asked me to contact the store. I also rang your online customer support phone number. I waited on that line for 2.5 hours (literally 2.5 hours) for my turn to come. I was no. 43 in the queue to start with and then 2.5 hours later when I was no. 11 in the queue, the phone was abruptly disconnected from your end. I was gobsmacked with this terrible and appalling customer service from JB HiFi. I would never purchase from JB HiFi ever again, so I don't have to use this stupid live chat system ever again or contact their lousy and inefficient online customer service team.

Ordered two items one arrived quickly other did not show up though was told delivery complete tried to contact JB put on hold for over two hours until my phone died. Contacted global express their preferred courier had two live chats both times told ticket raised though no response. Tried JB love chat with old to new air for live consultant for two hours when third in line chat dropped out. Don't know what's happening don't know if someone stole it from their depot literally have no idea where a TV has vanished too and impossible to get any answers. Spend your money elsewhere.
I don't really know if it's JB or their chosen courier service but something has to change before they lose any market share they still have.

Well, lying to customers on time frames is time-wasting. I'm going to stop shopping at JB due to "estimated times" taking 2–5 times as long.

Delays in orders without notifications is not on!

The lack of attentive customer service creates more problems, increasing the cost of business. Including loosing customers.

Bad customer service in store and online. I'd rather shop elsewhere.

Ordered online an iPhone the Website said “in stock / fast delivery” after money was taken instantly the order flipped to indefinite backorder with zero notification or ETA.

Worse still, their customer support is a nightmare: the online bot is completely useless, phone queues are endless, and agents offer zero transparency about delays or stock. You’re left in the dark for weeks

When I finally cancelled, support refused a proper cash refund and forced the entire amount back as new JB gift cards, despite the phone being unavailable for months (while the exact same model is in stock at Apple Stores nationwide).

This is a classic bait and switch: they show fake stock to grab your money, then lock your funds into store credit when they can't deliver. Go straight to another reputable retailer. JB Hi-Fi is not worth the stress or the risk.
Extremely disappointed and will never shop with JB Hi-Fi again.

Don't by anything that needs to be delivered unless you want to stay home to sign for it otherwise it goes back and then you have to go and pick it up from the distribution site. So you pay through the nose for delivery and then you have to go and pick it up yourself. Took over 1/2 hour trying to find out this from the delivery company!!!!! What a total joke the company is as far as delivery goes????

Online service was average, wait time was about an hour and a half, but once they transferred me to the Chadstone store the guy was super helpful and handled everything quickly!

I bought a TV recently (Order #JB-23889032) and the delivery was scheduled for 3rd December. Surprise: it has not been delivered, and JB still hasn’t even provided a tracking number. I tried contacting their customer service team and—another surprise—you’re placed in a queue with over 100 people ahead of you and a wait time of more than one hour. Is this a joke? I will NEVER, ever buy anything from this store again. This is a complete lack of respect for their customers. At this point, I’m starting to believe I’ve been scammed.

Ordered a delivery by Uber as a treat but over three days later I'm still waiting for the delivery. The Southland store is 5km from my house but for some inexplicable reason it has been sent on a different slow courier and is now resting at Melbourne airport.

Obviously can't get through to customer service as the phone keeps disconnecting during the 30 minute online queue that never dissipates.

Never again will I buy from Jbhifi - an utter shambles from start to whenever it may finish...

5+ experience at bankstown jb high five ,the staff were so efficient, helpful, an absolutely great experience. Imran who served us is an incredible staff member, helpful, listening to all our needs made a huge impact on our sons purchase ,definitely one of a kind we need more Imran in our world .Thankyou for making our shopping a great experience very happy customer 😀

WARNING ⚠️, never get delivered from JB hi-fi as the courier company they use are liars and thieves, JB hi Fi will not refund you, never never use JB hi Fi, they are lying thieves

Just spent one hour and 20 mins on the phone waiting for help re an online order.

Not good enough. I had to hang up.

Then I tried AI help via the Ap

Also no help.

There was over 65 people waiting when I called. Zero support for online orders.

Professional staff assisted us.
We visited Greensbourough store today and was assisted by Ruby an outstanding worker. She was professional. very helpful and friendly.

We will purchase based on informtion provided.

Thank you Ruby

Mary nand Brian

Extremely disappointed with JB Hi-Fi Coomera. I purchased a Garmin Forerunner on November 21, 2025, believing it was a standard touchscreen smartwatch. Upon setup, I discovered it has no touchscreen and was overly complex.

I returned to the store the next morning to explain it wasn't what I expected. The manager refused a return, hiding behind their 'open box' policy, showing zero goodwill for a customer's honest mistake.

Because of this rigid and unhelpful return policy, I will never buy any product from JB Hi-Fi again and cannot recommend anyone shop there. Buyer beware

Thank you assisting with my charger query, your staff and customer service have consistently helped me over the years and it's truly a pleasure when they go out of their way to help. I feel it's time I said a proper thank you. What a great company culture you've fostered 🥰

Terrible customer service, they drag the pricematch/refund process until the amazon deal expired

They now block Google reviews because they’re doing so poorly.
Placed order 9 days ago. Checked Australia post tracking. Item hasn’t been despatched. Checked JB website tracking. Also says not despatched and that there’s a delay. No estimated new delivery date or explanation for the delay. No emails or sms messages advising of the delay. Have called to discuss and am in queue behind 35 others. The recorded message suggests using the ai assistant on the website. I did that. The thing told me the item has been shipped and is there anything else I want before I go and have a nice day. Ie - programmed to offboard enquiries and provides information at odds with the website. This company won’t survive much longer in the modern commerce environment. What a joke.

Bought a new device and on the sales person’s suggestion, I registered to trade in my old device. They offered what I felt was a fair price. 5 days later they quoted the wrong serial number and insisted I made the mistake and reduced the trade in value by $200. I had photos of my old device’s serial. They didn’t care. Their online chat is useless they don’t read or understand what you tell them and you end up repeating yourself endlessly, after waiting over an hour to get a reply.

Update: 29-12-25: still no refund for our trade ins; however the third party handling the trade in has now debited our account 2x of $200. Bank is chasing it up.

I believe I found one of the problems at the JB HiFi Maroochydore homemaker shop. She was management. How could I tell? She was dressed like a man but severely, in tweed of all thing, tight fitting like it was snug a few years back. Hair short, made to go back. She chewed out my guy in an executioners voice. As if he had run over her dog then backed over it, while giving her the finger, and got away with it. `That was the intensity, the tone of her rebuke. What had he done? He assisted two check out chicks on some IT` protocol they didn't know that he did. Everyone stopped. She oozed You're fired vibes. Very ugly behaviour. The problem starts at the top. Staff were fine, my guy was great

ZERO Stars for you.... again with 3 pre orders all different transactions and products. They haven't got enough stock. WHY advertise a product you won't have? This is disgusting and should be reported as false advertising. This is ongoing with jbhifi. I want my pre orders as advertised ORDER - JB- 23413285 ORDER- JB- 22933682 ORDER- JB- 22933650

Bought brand new security camera system, delivered rural Australia.

On delivery, one camera waa obviously used, scratched lens, no protective film.

Battery lasts 4 weeks opposed to the advertised 6 months. Why do they rebox and sell hoping some mug will just put up with faulty products.

Now my housr is unsecure for another month while they resolve this