Jbhifi Reviews 

This has been the most frustrating online shopping experiences.

My delivery window was clearly scheduled between 12:00 PM and 2:00 PM, yet I received an SMS at 8:15 AM, followed by another at 8:30 AM stating the parcel was “unable to be delivered.”

I had two colleagues in the office from 8:00 AM, both of whom confirmed that no one attended, no doorbell was rung, and no card was left in the mailbox.

What made this even worse was JB Hi-Fi customer service’s response. After contacting JB Hi-Fi for support, I was told that I could call an Uber! That is an incredibly unprofessional and disrespectful response for a paid delivery service.

Update: Tracking now shows “Check address – held in depot.” The parcel was scanned at Woolloongabba and marked “Unable to locate delivery address,” which strongly suggests no delivery attempt was ever made.

This is not a delivery service, and the lack of accountability from both the courier and JB Hi-Fi is completely unacceptable.

Had to wait 3 hours to talk to a customer representative just to cancel one order! If you want to talk to them without having to call the wait time is 3-5 days. They most likely only have one person working the phone. The worker, however, was very efficient and it only took around 2 minutes to cancel the order.

JB-Hifi Blacktown NSW staff Ms. Izzy called me whem I left my wallet after purchasing a product. She was very polite informing me and I was not even aware I left it there. All of its content and $600 cash are all there. Thank you so much. Great experience!

I left my Christmas shopping super last minute this year and accidentally added the wrong items to my cart. Thank goodness the customer service team helped me amend my cart and get everything delivered just in time!!

Worst online customer support I've ever experienced. Days to reply and when they do, can't solve the problem. Now apparently, I can't be refunded (even though I took the item into store) unless I fill out a fkn form? I am so sick of these idiots.

This is very very unreliable If you order online for click and collect they do not have many items in the store they say there is stock but when you purchase the delivery is days away I have been waiting a week this is false and misleading advertising I urge everyone to make a complaint to the ACCC (i have you donit online) to investigate this scam behaviour.

I ordered an iPad from JB Hi-Fi in early December after it was listed as available online. After placing the order, I was later advised the item was actually on back-order with no confirmed ETA.

Over the following weeks, I received no proactive updates and had to repeatedly chase the matter myself. When I finally called customer support, I waited over 2.5 hours on hold before speaking to someone. By that point, the only option offered was cancellation, as there was still no clarity on when (or if) the item would be supplied.

What made this particularly disappointing is that I converted Qantas Points into JB Hi-Fi gift cards specifically for this purchase, based on the item being shown as available. Those points cannot be reversed, and when the order could not be fulfilled, the refund was required to be split back into the original payment methods, leaving me with a gift card I no longer wanted to use.

JB Hi-Fi did offer a small goodwill gesture and refunded the shipping costs, which I acknowledge. However, this did not meaningfully address the overall experience — missed opportunities to buy elsewhere, extended uncertainty, and excessive effort required just to get answers.

I’m sharing this so other customers are aware that items shown as available may not be in stock, and that resolving issues can require significant time and persistence. Unfortunately, this experience has left me with reduced confidence in purchasing high-value items online from JB Hi-Fi.

purchased a speaker for my computer with jb hi fi online today. After 35 minutes online i asked to cancel my order - i wanted to upgrade to a better quality jbl speaker - but was told i was too late; must be the fastest processing speed in the history of online shopping (that's not a compliment jb hi fi). Anyway, to others, be careful (JB-24452949) Sony Ult 1.

Always good to deal with instore. Everyone is always helpful although sometimes it’s lengthy to wait for a staff member.

If I could give zero stars, I would. This has been the worst customer service experience I’ve had. Ten days with no delivery, no clear communication, and a complete lack of accountability. Every interaction felt dismissive, and the attitude I encountered was next level disappointing.

Save yourself the stress and shop elsewhere. The Good Guys offer fast delivery and genuinely excellent communication.

A word to JB Hi-Fi: brands come and go, but service is what makes them last.

JB Hifi ain’t Amazon, far from it. An ordered item didn’t arrive and they’re nonchalant about it. Just said it was sent and basically implied that it’s not their problem anymore. Forget about getting a refund.

Gabriel at Hoppers crossing JB was extremely helpful. He provided knowledgeable answers and professional top tier customer service.

Worst online experience ever and worst customer support (they are nice on the phone but being nice and friendly doesn’t solve my problem)
4 weeks and still haven’t received my order they can’t even find it. Its somewhere they just dont know and omg if you’re crazy enough to call them or try to contact them on chat minimum 2hours wait for your problem not to be solved and if you expect follow up you’re dreaming.
Update now they confirmed that its lost. 🎉 lets see how long replacement or refund process will last over all till now 6 weeks since I ordered l.

I have been a long time customer of JB HiFi until now.

Having a mobile plan with Telstra, I was forced to have 2 separate accounts, with one for my home internet with Telstra and a separate account with JB HiFi mobile.

Apparently having 2 different accounts is somehow beneficial to me!? Now when an issue arises I need to contact Telstra who fob me off to JB Hifi. Try to get help from JB HiFi mobile...waste of time.

I needed to call the USA with JB HiFi telling me I needed a international calling pack, which I bought.

Once this service was no longer required, I tried to cancel the international calling pack. There was no option for me to do this. Frustrated I messaged JB HiFi where the run around began. I was told I could not cancel the international calling pack until the new period despite giving them over 2 weeks notice. I was told a date that I could cancel and locked this date into my calendar with a reminder set.

On this date I logged into my JB HiFi account to find out I could not cancel this service. Again I messaged JB Hifi where I was assured this matter would be escalated to a complaint where JB HiFi would cancel the international calling pack on their end. Additionally, I was assured I would not be billed.

The next day I received an email from JB HiFi confirming payment of my bill including the cost of the international calling pack, despite being assured I would not be charged. Again JB HiFi messaged and told they would escalate the matter as a complaint. Once my payment had been processed it would take 3-5 business days to see my refund.

I am sick of businesses taking money from customers unlawfully and dragging their heals to provide a refund for money they had no right to take in the first place.

JB HiFi, I have been a loyal customer for years with JB HiFi being one of my favourite businesses. After this experience, you have lost me for good.

You should be ashamed of your customer service.

Disgusting, they obviously knew they couldn't fulfill Christmas orders
No updates they they couldn't
Disgraceful considering the amount of kids that will be upset by it, I'll go elsewhere for now on ,

Went to my local store on the Central Coast to purchase my new HP laptop. They gave me a great price on a display unit. Im very happy with it.

DO NOT USE JB HIFI
absolute scumbags have been withdrawing money out of my account since August. I had a 2 year phone contract which I paid. I then went to cancel the contract and they won’t let me.
Have contacted multiple times and they ignore emails and so on.
Have advised me to use the app but I have tried to explain that it asks to send a verification message to my old phone which I no longer have.
They now won’t respond to any emails or request even using the live chat bot. Nothing sure what else I can do but warn people not to use them.
Absolute scumbags.

Have waited weeks for delivery and can not talk to a live human in reference.
After waiting an hour I got through to a gentleman who transferred me only to be disconnected! When I called back I was #43 in line to be answered. I want a refund.

If I could give them a fat 0 I would
Paid for and ordered a new LG glass door fridge paid for the delivery.
It turned up and up packed it the glass door was smashed !
They wanted to leave the broken fridge and glass all over the floor.
I had to convince them to take it back.
Now 2 days later I can’t get hold of them online no fridge no money refunded
Go to Harvey Norman or bing lee

I ordered a television, soundbar and ticked yes at did I want it installed. I paid for everything and received a confirmation that my order would be delivered in 4 days at the latest. The sound bar arrived in 4 days but the television was not. The 4 day deadline came and went and I contacted JB Hi-Fi. Their chat bot is dreadful and I had to ask for a real person. He was full of fake sympathy and left me in limbo whilst they investigated. The television arrived 8 days after ordering and from having the installation booked for day 5 I was told other customers could not be disadvantaged (even though they ordered after me) and I would have to join my place in the queue at day after ordering. Never again will I order something from JB Hifi.