JAX Tyres & Auto Reviews 

Just had my car serviced, and new tyres at the Moorabbin Store in Victoria. Nick and the where Team, helpful and honest.
happy customer

The team at the Mitchell ACT store was very helpful with patching our flat. We were traveling from Victoria and needed an emergency repair.
Fast and easy. Thanks for the great service.

You can’t make this up. Bizarre is best word to describe it. My wheel was stolen not by the store but it started the story. I just wanted a wheel that exactly matched the others. Simple request. I had to pay up front otherwise the wheel wouldn’t be order and it would take six weeks . The wheel arrived early but this is where the story takes a negative twist. It didn’t match and didn’t have centre wheel. The store didn’t think this was a problem. I said it doesn’t match and it doesn’t come with the centre wheel. They seem to think that was the finish. I asked for the centre wheel and instead of six weeks they said they could get that in 24 hours but I have pay another $50. They’d been lying from the start. My car didn’t fit there profile it seems and so they didn’t want to help. No admission of wrongdoing. No care to keep a customer. When they make error the customer has to correct this.

Terrible customer experience at the Caulfield store. From the moment I walked in the door until the time I collected the tyre, I was extremely unimpressed with the lack of anything resembling good customer service. The store didn't call me, as they told me they would, when the tyre had been fixed, but luckily after waiting for 2 hours, I decided to walk in and ask how much longer it would be. I was told by the staff the tyre had been done over an hour ago however there was no apology or explanation as to why they didn't call me to tell it was finished. Staff were then annoyed at me for wanting to pay by card seeing as they had closed off the machine for the day. Avoid this store because they are beyond the realm of rude.

Took my old Kia to the Moorabbin branch on 20/1/20 for their vehicle service package and an assortment of other items to be fixed (age related) and I'm happy with the outcome. Thanks Adam and the team.

went to store in phillip a.c.t looking for a certain brand told not in stock & not sure if at all available BRETT at counter went thru all the brands in stock approx price the same & performance 4 new tyres nitrogen filled & wheel alignment work done on time all looks good can not thank BRETT enough for his service & help very professional IAN

I was calling around for quotes and the West Gosford store were extremely helpful. He explained the tyres I was purchasing were also on his daughter's car which gave piece of mind as I have four children in the car. The tyres were fitted within an hour and also filled with nitrogen and a wheel alignment. Other stores had quoted higher prices for tyres and also charged disposal and fitting fees. The staff were very helpful and friendly when we got there and when we left.

Will not be taken my car back there again. Went in as I had a problem with my cvt transmission stepper motor. Was advised to replace the cvt transmission Waited over a week to get it back. Car is not right. Took it back and there put another cvt transmission as didn't rectify the problem. Now I have more problems. Its is going to cost me alot of money to fix the problem. DO NOT GO TO THEM. Will also be making a complant to your head office department.

Inner edges worn to canvass after 22,000 Kms and it appears it is my fault, nothing to do with wheel alignment. No responsibility accepted on their part.

Brought my car in for suspected tire puncture. The store told me needed to have 2 rear tires changed "bald". Suspiciously I told the guy the tires were rotated a week ago by Bob James T mart. Told me they were ok. Guy smiled went on his way.

Puncture at 4PM on a Friday afternoon. Two new tyres and wheel alignment done at 4.30 - great service from the Brookvale store.

This review is about browns plain qld,have been going their for over 4 years (maybe )longer nothing but complete honesty have also taken the missus car,daughter car as nothing but complete honesty the only thing that is in falling apart is the waiting area yuk?and the toilets? Felt like buying some wipes and cleaning myself. Darryl mcmahon car rego 574-yka.thank you.

Kwinana Branch WA - 21 Sep 2019
Had four tyres fitted to my Mitsubishi ASX.
Somehow JAX staff managed to destroy my car key, it was severely bent, twisted and unusable without major straightening work. Possibly driven over not sure but a replacement cost me $299.95 from Mister Minit (have receipt).
Also I was told the front brake pads needed to be replaced because they were getting low. I found this puzzling as the front brakes had just been replaced just a few weeks prior and are like new.
All this plus black greasy marks left on drivers side door made for a very bad experience. Would not recommend.

Car went in for a full service at Ipswich West branch. Ended up with a quote for over $2500 in repairs. Took it to local mechanic for second opinion. Not even a fifth of the work needed to be done. Recently realised they DID NOT do an oil change and almost caused so much more damage to my car, my families main source of transport. Why? Because I didn't say yes to 2.5k worth of repairs? I've lost my confidence in this buisness. They most likely didn't do a service at all if they skipped an oil change. I will not be returning and I will be cautioning anyone who I know using that branch to think twice.

A part has now supposedly been replaced three times, twice under warranty. Each time I am left without a car for days as I live out of town. When I asked why this happened I was told - just bad luck. The second replacement lasted less than 70km. Now I'm wondering when the current part will fail.. and when I will again experience 'bad luck'. I hope I am not driving my 4WD on a winding country road or a motorway when the steering fails next time.

Reply: The store at South Tweed, NSW

Reply; A thorough check? No check has been done by Jax. No contact at all. I was dismissed by staff there.
Mitsubishi have inspected the vehicle and found worrying issues. What is Jax going to do about this? Does the warranty apply to all of your outlets.. or only to the one I no longer have any confidence in? Still not happy.

Went to Jax North Lakes Saturday 17 August to ask about a certain make of rim for my wife's car to find out if they were still available or discontinued. The gentleman in the office took my particulars, said he would make inquiries & phone my wife on Monday. It's now Wednesday, still no phone call. Have a good mind to take my business else where. I stated that if these rims I inquired about are discontinued that I would be interested in others.

Jax rang today 22nd August spoke to my wife & were most helpful. Also apologized for taking so long to contact her. Thank you Jax.

Jax Tyres Bayswater North, Victoria provided excellent service since I bought my tyres there. Second time rotating and checking nitrogen pressure. Also, they inflated my bicycle tyres with nitrogen - fantastic.

Even cleaned my alloy wheels!

Excellent service. 10+/10
Even washed my car. 🤗
Jax
Bathurst St
Launceston Tas. 7250

Did a wonderful job, thanks people.

Just a through, maybe good to take stickers off tread of tyres as it makes a loud noise and hard to get off after driving.

Many thanks for job well done

Michael and the team at Cairns we’re fantastic. Been getting the run around from a few other places, called Michael literally moments after opening on a Saturday morning.

Tyres in stock, bring it in, we’ll get it done. Wheel alignment done, all organised by 8.05 in the morning. Couldn’t be easier.

Very happy, annoyed I didn’t call thru first and save myself some mucking around.