JAX Tyres & Auto Reviews 

Please do not take your car here
They are not transparent
Prices are higher for servicing brakes and tyre replacement
The manager is very arrogant when asked to explain why the prices are hiked up
I would not go to this garage with my car ever again

False advertising of buy 3 get the 4th free, the 4th was not free.. discounted is not free.. 3 units x $165 = $495, plus a FREE tyre.. yes? Well according to them no, its 4 units x $129.50 = $518. A saving of $142. So the 4th is $23,, and not FREE. Discounted yes,, FREE as their bold letters claim under the product once you click it NO.
Contacted Ashmore QLD store for clarification on their website offer.
When challenged that what they quoted me was not buy 3 get the 4th free but instead just a discounted rate on the 4 tyres the employee on the phone got hostile and argumentative initially refusing to give out head office contact details.
Any business that advertises in such a misleading way to take advantage of people does not deserve the Australian consumers hard earned money. Beware of these fake advertisers, there are many other vendors we can choose from that trade with integrity.

Purchased a 3 k Simmons wheel set for my brand new VW Transporter from Jax in Forster NSW at the start of 2021. Within mths the matt black finish started to deteriorate and got progressively worse. Photos taken and discussion with head office. Wheels removed and sent back to Tempe tyres and original wheels refitted to get van on the road. Tempe tyres refused warranty. Wheels returned to Jaxs and given back to me in boxes and manager instructed me it’s not their problem even though I paid Jaxs for the wheel / tyre set. Being a loyal customer and spending thousand over many years I was extremely disappointed. I now have a $900 outlay to have the wheels recoated. They stated that I used an acid wash to clean the wheels. Not sure why anyone would use acid on a new set of Simmons wheels ????? Just another excuse to void a warranty claim. 2 weeks later the front drivers wheel that was refitted by Jaxs Forster started making a weird noise and after removing the wheel cap a mechanic found 3 of the 5 wheel nut almost completely undone !! On further inspection found that alloy hub spacer from Simmons wheel had not been removed before mounting original wheel making for a lethal outcome for me or another road user. Video footage and photos have been compiled for further investigation. Jaxs are amateur at best. Andrew Burke.

I rang Jax Capalaba and got a quote for 4 x tyres for a CX-8, got a quote for 4 x Hankook tyres fitted and balanced for $1061 and added a $79 wheel alignment, confirm the price with them at a total of $1140. I told them that my wife would drop off the next day, these grubs saw a woman coming and charged $1463 for the exact same job, the tyres are even advetised on their site for $265 each but these grubs charged her 323 each, + fiting + balancing + +, these sexist grubs are taking advantage of woman who dont know about tyres, avoid them at all costs.

I took my car to Jax Caulfield South and my car was damaged by Jax
When l picked my car up it was clearly damaged by a employee at Jax. Damage bill between $500.00 upwards.
My car was damaged while being lifted on the hoist.
My car paint is chipped and the cosmetics of my car snapped and broken beyond repair causing/ needing the replacement of parts to the car.
I was treated like a fool.
I was treated like a low form of life so unintelligent l don't deserve respect. 30 hours after l reported the date and l have had no response from the manager at Jax's Caulfield South whom l personally reported the incident through to.
This man has totally shown his arrogance an unprofessional approach to his customer by denying his employees caused damage without first looking at the damage.
The manager is a liar and untrustworthy and l can only label him as an arrogant undermining representative of the entire franchise.
Someone who will lie to save a dollar.
I wouldn't recommend to anyone to have their tyres or any work done to their vehicle if they don't want a damage bill.
This is the second car of mine Jax has destroyed on the hoist which makes me wonder if the attention nneds to be brought to the public as a result of the facts that they did this to 2 of my vehicle's so how many thousands of vehicles nation wide have their employees damaged without reporting their uneducated mishaps to the employer who then knowingly denies their costly misconduct of failed uneducated job/work a code ya costing the victims who are the owners out of pocket for their cheap industrial labour and applications.

I wouldn't trust Jax tyres wit a child's skateboard.
I wouldn't trust the manager of Jax Caulfield South with a bottle of cordial at a child's birthday JAX TYRES.

A simple punctured tyre $45.00 has turned into a major repair that may cost me up to a $1000.00.

My car is a BMW. I dropped it off at Jax Caulfield South.
When l picked up my car it had received damage associated to being lifted on a car hoist incorrectly
I reported this to the manager where he denies his employees causing any damage before analysing the damage.
I just had a roadworthy on my BMW and the damage not recorded so therefore did not exist prior to my visit to Jax tyres.

JAX response is all lies. You never said such a thing.
Typical of this type of behaviour. F*^k someone’s car up and then change your story.
More shame on you.

Jax Newcastle returned my car in a worse condition than they received it. The do not know how to do a performance wheel alignment for an Alfa Romeo - even though they said they do…

Do not guarantee their work and do not listen.
Screwed up wheel alignment on Alfa 147 requiring $550 tow to another alignment specialist to fix their dreadfully out of alignment work.
REFUSE to honour hassle free guarantee.
These guys made my car unstable to drive and tell me it’s okay. Even after documentation saying otherwise.
Woeful customer experience.
DO NOT TRUST YOU PERFORMANCE CAR WITH THESE GUYS. THEY WILL STUFF IT UP AND DENY RESPONSIBILITY.

After a few minutes driving it was clear there was a massive problem as my car would not stop driving towards the kerb and gutter.
I turned the car around and went straight back to the workshop and I had to explain at length what was wrong and that my disability meant I’d exhausted all my energy and would have to go home in an Uber.
I shouldn’t have had to go to such lengths to explain I’m disabled and I shouldn’t have been told ‘we can either make your car go straight, or round corners… you can’t have both!’
I won’t be taking my car back to this JAX ever again as multiple mistakes were made and cost me both my heath and money.

They will not accept this report on their bad work. Shame on them.

Issue 1.
Misleading advertising of product and salesman recommendation.

Called Jax Bundaberg on Tuesday 20th July and spoke to D.

I advised D that I had used the tyre recommendations from the Jax website and was interested in a Continental Cross contact tyre promoted on the website for $409. D immediately told me that the tyre recommended was not suitable for my car and was for Porsche only and the tyre I needed for my AMG Mercedes was $455 each. I asked what the difference was and he was not certain but stated that there was definitely a difference. I asked D to check as the Jax tyre automated selector recommended this tyre for my Mercedes. He went away momentarily and then said it will fit but it is not original equipment as specified by Mercedes. I advised him that the Continental tyre website also recommended this tyre for my car. At this point he agreed for me to purchase these and I paid upfront and included a wheel alignment for $79.

When you research the difference between tyres with NO or MO, the MO tyre is Mercedes Original and supports Self Supporting Run flat. Neither D or the Jax Customer Experience team member were aware of this, yet D continued to tell me I needed them and denied the fact that the cheaper tyre will fit and function perfectly. I did not require Run Flat tyres. In my opinion, this is misleading a customer. Their website and staff need to reflect the facts.

Do not know how to wheel Aline a hilux no customer service just money hungry

Only ever buy from Andre at Ashmore, 18 years, man and boy.
Always well looked after and tyre needs met.

Each time I have been to Jax Tyres at Woolloongabba, Anthony and his team have been extremely helpful and courteous and have gone out of their way to make a stressful situation (i.e. having a flat tyre) easy and hassle free. They provide excellent service and value for money and I highly recommend them.

Took my Discovery to Thornleigh store for tyre repair.
It was done which is ok, but in the process 1 wheel nut was damaged.
Why is that my responsibility to replace the nut when these people damaged it.
Still charged me and told me it`s ok to drive with 4 nuts on and not 5 till its fixed. But no offer to replace what they stuffed.
Last time we came here they wanted to charge for a wheel alignment whether it was needed or not, bit of a joke.
Always looking to up sell some garbage to my wife when she goes in also..
Anyway not rushing back and won`t advise other to either..

Took my car (Peugeot 308, 2018) to Jaxx Tyres Preston for a log book service, new tyres, battery etc $1000 later. I was told the radiator has a hairline fracture. I was also told it is not covered under warranty by Mat "due to wear and tear". I took my car to an authorised Peugeot dealer who ran a test and said there is NO HAIRLINE fracture in the radiator. Not only did I waste half my day but it cost me another $80 for NOTHING.
I would have been up for $2,000 for a new radiator if I didn't contact Peugeot . How many vulnerable people get conned by thieves like this. I am absolutely disgusted.

Jax Bendigo. Sought to avoid redeeming legally binding service / mechanical voucher. Staff were rude, inept and amateurish. Avoid this franchise as there are much better (and professional) alternatives available.

A couple of weeks ago I had to go into the Jax Blacktown store to get a rear damaged tyre fixed up. Didnt know if it was possible to do or needed to get all new rear tyres. Then I spoke with Zach Lazaridis, he gave all the options possible, really understood the position I was in financially and helped out so much. I would not hesitate in recommending Zach and the Blacktown staff to anyone!

had a set of Hankook tyres fitted in March at Jax Frankston.
The team were super efficient and friendly.
Love the feel of the new tyres.
Thank you

Townsville Store - Only go here if you want your car to go in for new tyres and to come out needing four new wheels due to damage done by the fitter. The car was just parked in the carpark for me to collect like nothing had happened. It's only the fact that there was grease all over the door handle that I stopped to have a look and found that ever single wheel had damage.

There was not a single apology and it took a week of me chasing them up to be given every excuse under the sun as to why they hadn't followed up with me. I stupidly offered to order a set of rims through the store to replace the rims and for them not to have to fork out the $990 dollar bill to rectify their handy work.

Get in to get the replacement wheels out on only for them to be in tin foil silver. Apparently they came in two colours (you know me being the customer I should have confirmed that) and when I stated that it was the black rims that I wanted that's when they wiped their hands of me.

There's no option of the original wheels being put back on the vehicle and them taking back what I never wanted in the first place as a fix for the damaged that they caused!

I would not recommend this organisation to my worst of enemies!!

I left my car at 10:00 this morning and they told me that it will be ready at 12:00. At 12:00 they called me back telling me that they will need 1 hour and a half more that means my car will be ready at 1:30pm. AVOID THIS PLACE

Don’t take your car to Jax. My experience with Jax tyres Mackay has been plagued with problems. The first time 2+ years ago they damaged the rear panel reversing it out of the lot and didn’t advise me. I only noticed after I got it home and phoned them. They admitted was done by them but I have to wonder would they have called me eventually. At least they agreed to pay for panel works. Then august last year on my new Transporter I had to get 4 new tyres because of inside wear after only 22000km. There was no follow up regarding wheel alignment or rotation etc. which maybe I could live with. BUT I have just had 4 new tyres put on again because of inside wear and shredding after only 20000km and 6 months. Apparently the issue is worn lower control arm bushes which should have been picked up 6 months ago when the car went on the hoist and had a wheel alignment done with the new tyres. Not happy now on my 3rd set of tyres in 43000km. A bit of care and time taken to find the issue would have been appreciated. Won’t be back and would never recommend them to anyone.

Absolutely rip off merchants, asked for a quote on a front end rubber to be replaced and 2 front tyres, got a phonecall from them saying that they cant get just the rubbers and have to replace the whole control arms, $899 and the cheapest tyres were $240 as nothing else was available. I said wait, he then rang me back and miraculously found tyres for 138 ea. I decided to make a few phone calls, easily found the rubbers. I asked them how much just to fit (1hr job max) was quoted $540. Said no thanks, went to pick up my car and they had no idea where it was parked, ended up being 2 STREETS AWAY. JUST TRIED TO RIP ME OFF ANY WAY THEY COULD. Got the job booked and both tyres for $380 elsewhere... a WHOPPING $1000 difference. shop elsewhere.

Called this morning for tyre quotes and spoke to Zachary Lazaridis ..... he very kindly corrected my mistakes about tyre brands and online specials and offered me whatever was quoted on the website, hence showing excellent knowledge of products on offer !! I then proceeded to book four tyres with his offer plus wheel alignment and he even offered to do it the same day .... I then ended up at 41 Forge Street, Blacktown and he welcomed me with my name which was great . He then did all the paperwork and within minutes my car was taken in and after 40 minutes I was a happy customer!!

I must say Zach was the most efficient, friendly and knowledgeable sales person I’ve come across in a long time and I’d be more than happy to go back to Jax Tyres Blacktown and particularly seek Zach everytime plus will always refer family and friends to go to him .....

In summary I’d say Jax Tyres Blacktown has an almighty asset in Zach and to Zach directly “ well done mate “

Vijay