Its a genuine store! - The bust was not draped and stitched like a corset. (Like in the photo) Therefore, It havent fit me well ans I requested to return. I cannot complain about customer se... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I’m truly impressed with this store! My dress arrived beautifully and the size is a perfect fit — I chose size S (I’m 46 kg, UK size 36–38). The fabric feels elegant and light, almost like crepe,... See more
Company replied
UPDATE: they have now refunded for the shipping cost I ordered a gold size S dress, when it arrived it was wayyy bigger than a small. The quality was no where near as described and instead of bein... See more
Company replied
Company details
Written by the company
Our Story JardinVue was founded on a simple truth: true elegance is felt, not just seen. In a world of fleeting trends, we create dresses that celebrate timeless style. We design for the modern woman who finds romance in the everyday. Our collection—from artful florals to minimalist solids—is made to be a versatile canvas for your life. And with new styles introduced weekly, your journey from dates to celebrations is continuously inspired by fresh, elegant designs.
Contact info
8 The Green Ste A Dover, 19901,, United States
- hi@jardinvue.com
- jardinvue.com
3.2
Average
463 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM WEBSITE!!!!!
SCAM WEBSITE!!!!!
I ordered a dress, it came 10 days after but quality was horrible! I send 2 emails to them and they finally answered and said bc the stores are out of the country, it would cost me a lot of money to send back. They are willing to give me 30% refund and I could keep the dress. I don't want the dress bc the quality is REALLY cheap.I think this company is a scam and please do yourself a favor and don't order anything from Jardinvue!
13 June 2024
Unprompted review
Reply from Jardinvue
Hello. I'm sorry to bother you. We are truly sorry for the bad experience. We sincerely hope that you can give us another chance. In order to provide our customers with satisfactory services and products, we would like to solve this problem by contacting you. You can also use this email to contact us, we will deal with as soon as possible after receipt of the mail and give you a satisfactory answer!
Our Email address:hi@jardinvue.com
please never try this website…
Customers please never try this website ever! I order dress 10 days ago and each time i check its not shipped yet. they keep asking for confirmation of address and not knowing where my order!! I keep replying to the emails and never heard from them !! Send my dress now!! Or i will make return and hope you will give my money back or i will see a good lawyer!!
2 June 2024
Unprompted review
Reply from Jardinvue
Hello. I'm sorry to bother you. We are truly sorry for the bad experience. We sincerely hope that you can give us another chance. In order to provide our customers with satisfactory services and products, we would like to solve this problem by contacting you. You can also use this email to contact us, we will deal with as soon as possible after receipt of the mail and give you a satisfactory answer!
Our Email address:hi@jardinvue.com
Avoid at any cost
The quality is questionable, and the return has to be made in the US. But it is impossible to return the articles, they no longer answer to any of my emails (8 of them up to this point).
Update: even if it took too long (order placed in april and refund in july), they made the refund and responded to my emails.
11 June 2024
Unprompted review
Reply from Jardinvue
Hello. I'm sorry to bother you. We are truly sorry for the bad experience. We sincerely hope that you can give us another chance. In order to provide our customers with satisfactory services and products, we would like to solve this problem by contacting you. You can also use this email to contact us, we will deal with as soon as possible after receipt of the mail and give you a satisfactory answer!
Our Email address:hi@jardinvue.com
Really great customer service
Really great customer service! The dresses I initially ordered did not fit my body very well.. and I reached out to their customer service for a refund..they informed me that the shipping for returns would cost a lot as their warehouse was located outside of the USA.. as a consolation.. they said I could keep the current order and gave me store credit to pick out new items that i liked ☺️☺️
7 June 2024
Unprompted review
Reply from Jardinvue
Hello. Thank you very much for your support and we are honored that our service can be of help to you. We are also hoping that all our customers can receive clothes that they are satisfied with and fit well. Have a nice day
Scam part 3
Scam part 3
I hope my experience will stop anyone from buying from this website. Because now they’re saying they will only send a return label if I delete my bad review. So be careful everyone
10 June 2024
Unprompted review
Reply from Jardinvue
Hello. I'm sorry to bother you. We are truly sorry for the bad experience. We sincerely hope that you can give us another chance. In order to provide our customers with satisfactory services and products, we would like to solve this problem by contacting you. You can also use this email to contact us, we will deal with as soon as possible after receipt of the mail and give you a satisfactory answer!
Our Email address:hi@jardinvue.com
Ordered a dress that never arrived
Ordered a dress that never arrived. Company are requesting I return the item, covering the cost of postage to return while acknowledging that the item was lost in transit. Worst customer service ever. No refund provided. Avoid at all costs. Better off throwing your money down the toilet. You'd get as much for your £. Only giving 1 star because zero stars is not an option. Total scam.
8 June 2024
Unprompted review
Reply from Jardinvue
Hello. I'm sorry to bother you. We are truly sorry for the bad experience. We sincerely hope that you can give us another chance. In order to provide our customers with satisfactory services and products, we would like to solve this problem by contacting you. You can also use this email to contact us, we will deal with as soon as possible after receipt of the mail and give you a satisfactory answer!
Our Email address:hi@jardinvue.com
Impossible de faire le retour
Impossible de faire le retour, sachant que les articles ne correspondent pas au photos!! faites attention
1 May 2024
Unprompted review
Reply from Jardinvue
Hello. I'm sorry to bother you. We are truly sorry for the bad experience. We sincerely hope that you can give us another chance. In order to provide our customers with satisfactory services and products, we would like to solve this problem by contacting you. You can also use this email to contact us, we will deal with as soon as possible after receipt of the mail and give you a satisfactory answer!
Our Email address:hi@jardinvue.com
Jardinvue .. a frustrating experience
I recently placed an order but when the items arrived they didn’t suit .As there wasn’t a return address on the website I emailed the company only to receive a response giving me alternative options . I replied that I just wanted to return the items but I didn’t receive a response I have sent three further emails ,none of which have been responded to. I have been left feeling very frustrated and disappointed with Jardinvue .. I have read other reviews with customers having had the same experience . I’m sorry I didn’t read the reviews before I purchased from the site .
8 June 2024
Unprompted review
Reply from Jardinvue
Hello. I'm sorry to bother you. We are truly sorry for the bad experience. We sincerely hope that you can give us another chance. In order to provide our customers with satisfactory services and products, we would like to solve this problem by contacting you. You can also use this email to contact us, we will deal with as soon as possible after receipt of the mail and give you a satisfactory answer!
Our Email address:hi@jardinvue.com
Very poor quality dress
Very poor quality dress. I purchased a influencer dress that is floral, tie back and maxi length. I am a size 6. I ordered a medium staying safe as this is me going out on a limb for a company I thought based on photos and prices had trendy items for less money and newer online.
After receiving the dress I tried it on carefully tags attached and it seemed like a small or extra small. Maybe Chinese sizes?? I immediatley emailed for a return. I saw the policy online was email within 7 days. I did. They're is also no phone number??..... I emailed 3 more times with order number attached to email and detail about sizing and quality. No response. Still...... its past the return window. I am stuck with a dress of such poor polyester quality, scratchy, see through, poor sizing... and worth maybe $30. I paid $75 thinking hey, it seems fair for a high quality maxi dress.
WRONG... STEER CLEAR... SCAM COMPANY... NO RETURNS AVAILABLE BASED ON MY EXPERIENCE.
I'm donating this dress....
26 May 2024
Reply from Jardinvue
Hello. I'm sorry to bother you. We are truly sorry for the bad experience. We sincerely hope that you can give us another chance. In order to provide our customers with satisfactory services and products, we would like to solve this problem by contacting you. You can also use this email to contact us, we will deal with as soon as possible after receipt of the mail and give you a satisfactory answer!
Our Email address:hi@jardinvue.com
Wrong delivery..
I’m glad of your service and interest but wrong color was delivered..I ordered yellow but it came orange one..and its looks very diffrent from the picture unfortunetly..😔
1 May 2024
Unprompted review
Reply from Jardinvue
Hello. I'm sorry to bother you. We are truly sorry for the bad experience. We sincerely hope that you can give us another chance. In order to provide our customers with satisfactory services and products, we would like to solve this problem by contacting you. You can also use this email to contact us, we will deal with as soon as possible after receipt of the mail and give you a satisfactory answer!
Our Email address:hi@jardinvue.com
STEALERS!!!
YOU ARE UNBELIEVABLE! They are not sending my money back, even though I didn't get the package, and they are not responding to my emails. When I got into the site to track my order, I read that it was sent back to them. Nobody even contacted me.
5 June 2024
Unprompted review
Reply from Jardinvue
Hello. I'm sorry to bother you. We are truly sorry for the bad experience. We sincerely hope that you can give us another chance. In order to provide our customers with satisfactory services and products, we would like to solve this problem by contacting you. You can also use this email to contact us, we will deal with as soon as possible after receipt of the mail and give you a satisfactory answer!
Our Email address:hi@jardinvue.com
Read reviews before purchase.
Update from first review. Despite responding to my review and requesting I contact them with details of my issue I have had no response to several follow up mails I have sent. I would not recommend buying from this site. Their initial responses are very fast until you purchase something and have an issue. Then communication dries up. Two stars for fast delivery and initial speedy and courteous customer service. Once item arrived and was very ill fitting despite my following the measurements guide I was offered the option of selecting a replacement item which I accepted. Once I forwarded the details of the item I heard nothing despite requesting confirmation several times. I'm disappointed as I would have considered using this site based on my initial interaction but having looked at other reviews I see now that follow up once you have made a purchase is non existent. I was asked for an honest review and this is it. I would be happy to update this if the agreement made is honoured. Buyer beware.
20 May 2024
Unprompted review
Reply from Jardinvue
Hello. I'm sorry to bother you. We are truly sorry for the bad experience. We sincerely hope that you can give us another chance. In order to provide our customers with satisfactory services and products, we would like to solve this problem by contacting you. You can also use this email to contact us, we will deal with as soon as possible after receipt of the mail and give you a satisfactory answer!
Our Email address:hi@jardinvue.com
Thank you for your very fast service
Thank you for your very fast service, you really listen to the customer. I love my two dresses, I recommend
5 June 2024
Unprompted review
Reply from Jardinvue
Hello. We are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
I want to return my order but there is…
I want to return my order but there is no return adres anywhere in the website.
4 June 2024
Unprompted review
Reply from Jardinvue
Hello. I'm sorry to bother you. We are truly sorry for the bad experience. We sincerely hope that you can give us another chance. In order to provide our customers with satisfactory services and products, we would like to solve this problem by contacting you. You can also use this email to contact us, we will deal with as soon as possible after receipt of the mail and give you a satisfactory answer!
Our Email address:hi@jardinvue.com
Your approach is outrageous
Your approach is outrageous! I have been waiting for weeks for a return label and I want my money back! I haven't even received two products! I am really going to make a notificationg of this and share my horrible experience on social media! Herewith the pictures! These dresses are not even tried on! Quality is not worth a euro!
4 June 2024
Unprompted review
Reply from Jardinvue
Hello. I'm sorry to bother you. We are truly sorry for the bad experience. We sincerely hope that you can give us another chance. In order to provide our customers with satisfactory services and products, we would like to solve this problem by contacting you. You can also use this email to contact us, we will deal with as soon as possible after receipt of the mail and give you a satisfactory answer!
Our Email address:hi@jardinvue.com
THEY DON'T GIVE YOU YOUR MONEY BACK FOR RETURNS
I ordered five dresses and they were all too small. Even the measurements on the website were off. I returned them and they didn't even send me half of what I spent. It's a complete scam, DO NOT TRUST THEM. One dress was good material, the other four were thin and not well made.
3 June 2024
Unprompted review
Reply from Jardinvue
Hello. I'm sorry to bother you. We are truly sorry for the bad experience. We sincerely hope that you can give us another chance. In order to provide our customers with satisfactory services and products, we would like to solve this problem by contacting you. You can also use this email to contact us, we will deal with as soon as possible after receipt of the mail and give you a satisfactory answer!
Our Email address:hi@jardinvue.com
Dresses or not like the photos that’s…
Dresses or not like the photos that’s honestly too bad. They would never return any item they will just give different solutions other than returning the item. Too bad honestly I would not repeat the experience Again will reclaim it to my Visa and consider it as a fraud not reliable purchase.
2 June 2024
Unprompted review
Reply from Jardinvue
Hello. I'm sorry to bother you. We are truly sorry for the bad experience. We sincerely hope that you can give us another chance. In order to provide our customers with satisfactory services and products, we would like to solve this problem by contacting you. You can also use this email to contact us, we will deal with as soon as possible after receipt of the mail and give you a satisfactory answer!
Our Email address:hi@jardinvue.com
This website is a scam
This website is a scam sadly. They take pictures from other websites and try to recreate it in a very cheap way. The dress was $70 with the quality of shein. It was just one thin layer of fabric and didn’t even look like the picture. Then they continue to scam by making you pay for shipping if you want to return. I ended up paying $20 for the return. Do not shop here.
11 April 2024
Unprompted review
Reply from Jardinvue
Hello. I'm sorry to bother you. We are truly sorry for the bad experience. We sincerely hope that you can give us another chance. In order to provide our customers with satisfactory services and products, we would like to solve this problem by contacting you. You can also use this email to contact us, we will deal with as soon as possible after receipt of the mail and give you a satisfactory answer!
Our Email address:hi@jardinvue.com
I wrote a review and got an email…
I wrote a review and got an email saying that I had two days to reply or my review would be deleted! I replied to the email and it bounced back to me! That’s why I’m posting this second review!.
I don’t understand why they have such an unfriendly return policy. I shop online a lot and never had any issues when I requested a return label. Actually, some businesses send a return label with the order and don’t even ask why the client wants to return the order. However, this company tried to make me keep the merchandise by offering discounts and making it difficult to return the items. Finally, after exchanging several emails, they sent me a label saying I had to pay $9 dollars for shipping. I’ve never seen anything like this and will not order from them again because they were trying to force me to keep the items.
Total scam! After telling me that they were based in Europe they sent me a return address from NJ!
2 June 2024
Unprompted review
Reply from Jardinvue
Hello. I'm sorry to bother you. We are truly sorry for the bad experience. We sincerely hope that you can give us another chance. In order to provide our customers with satisfactory services and products, we would like to solve this problem by contacting you. You can also use this email to contact us, we will deal with as soon as possible after receipt of the mail and give you a satisfactory answer!
Our Email address:hi@jardinvue.com
Horrible service
As previous bad reviews stated, the return process is a nightmare. The dress I ordered looks nothing like the pictured shown on their website (I received an cheap knockoff version of the dress). When e-mailed they decided for me that the shipping costs are too expensive so they gave me 2 options: 40% off the dress and to keep the dress and an exchange service even when I stated I just want the return address so I can return the dress and get a full refund. I’ve sent an email that I don’t accept the two options and just want the return address and a full refund. I’m still waiting on an answer but I’ve never experienced something like this. Beware!
31 May 2024
Unprompted review
Reply from Jardinvue
Hello. I'm sorry to bother you. We are truly sorry for the bad experience. We sincerely hope that you can give us another chance. In order to provide our customers with satisfactory services and products, we would like to solve this problem by contacting you. You can also use this email to contact us, we will deal with as soon as possible after receipt of the mail and give you a satisfactory answer!
Our Email address:hi@jardinvue.com
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