Its a genuine store! - The bust was not draped and stitched like a corset. (Like in the photo) Therefore, It havent fit me well ans I requested to return. I cannot complain about customer se... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m truly impressed with this store! My dress arrived beautifully and the size is a perfect fit — I chose size S (I’m 46 kg, UK size 36–38). The fabric feels elegant and light, almost like crepe,... See more
Company replied
UPDATE: they have now refunded for the shipping cost I ordered a gold size S dress, when it arrived it was wayyy bigger than a small. The quality was no where near as described and instead of bein... See more
Company replied
Company details
Written by the company
Our Story JardinVue was founded on a simple truth: true elegance is felt, not just seen. In a world of fleeting trends, we create dresses that celebrate timeless style. We design for the modern woman who finds romance in the everyday. Our collection—from artful florals to minimalist solids—is made to be a versatile canvas for your life. And with new styles introduced weekly, your journey from dates to celebrations is continuously inspired by fresh, elegant designs.
Contact info
8 The Green Ste A Dover, 19901,, United States
- hi@jardinvue.com
- jardinvue.com
3.2
Average
463 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The dress I ordered is gorgeous!
The dress I ordered is gorgeous!! The quality is amazing, it fits perfectly and the shipping time was so fast. Excellent customer service.
10 October 2024
Unprompted review
Reply from Jardinvue
Hello, we are glad to receive your positive comment and feedback! We are also hoping that all our customers can receive clothes that they are satisfied with and fit well. Looking forward to our next meeting. Have a nice day!
Just received a dress from jardinvue
Just received a dress from jardinvue. The fit is not right. I am trying to find how how to return for a refund and can’t get an answer!!!!
4 October 2024
Unprompted review
Reply from Jardinvue
Hello dear, sorry to disturb you and cause you a bad experience ever. In order to provide our customers with a satisfactory service and product, we would like to resolve this matter by reaching out to you.
Please kindly provide us with your order information so that we can check and get back to you as soon as possible.
Also you can contact us by email: hi@jardinvue.com or INS.
Have a lovely day!
AVOID THIS WEBSITE
Be careful when buying on this website. The dresses are not the right size and when you try to make a return they try to stop you from doing so. I started a refund process ONE YEAR AGO and to this day I have not received anything. I sent them an email and immediately I received my money back. Be careful these people are trying to take your money. This is the worst experience I have ever had. It feels like a scam. The way the person writes is not professional either. Very weird.
19 October 2023
Unprompted review
Reply from Jardinvue
Hi dear, we're sorry for the unsatisfied customer experience caused ever. we have been adhering to the principle of customer first, in order to solve your problem, we will contact the exclusive personnel responsible for docking with you, promised to solve the problem for you within 24h, please provide us with the information and keep in touch with us (our email is hi@jardinvue.com) , look forward to your reply.
Have a lovely day!
NEVER ORDER FROM THIS SITE
This is the worst company I’ve ever ordered from. I ordered a dress for a wedding. The dress itself was okay, although in no way true to size. I requested a refund via email and received an odd response (in poorly written English that seemed unprofessional and not legit from ‘Sophia’). This stated that it would end up costing me too much money to return the dress and instead they could send me out another item of my choice that matched the price. Obviously I wanted my money back, as is my right as a customer. They sent me the shipping label and told me they would take $9 off the refund. Fine. I sent the item and heard nothing for over 2 weeks. When I checked the tracking, they had received the parcel 10 days earlier but not done anything about it. I immediately emailed to ask why my refund wasn’t issued. They emailed back and miraculously it had been issued that same afternoon. I was told the money would be in my account within 7 days max and was told ‘please do not worry’ by Sophia - bizarre. 2 weeks later and still no sign of my money. This company is a COMPLETE SCAM - please don’t waste your money. They need to be shut down ASAP.
22 July 2024
Unprompted review
Reply from Jardinvue
Hello dear, sorry to disturb you and cause you a bad experience ever. In order to provide our customers with a satisfactory service and product, we would like to resolve this matter by reaching out to you. Hope you can keep in touch with us and we promise we would solve it for you in 24h, also you can contact us by email: hi@jardinvue.com or INS.
Have a lovely day!
Good customer service
I bought a dress from this website and followed their size guide which was unfortunately incorrect.
I contacted customer services who facilitated a full refund upon me returning the item. The return took around a month to arrive and I did have to chase it up but the customer service rep I dealt with was very nice.
13 August 2024
Unprompted review
Reply from Jardinvue
Hi, thank you very much for your support. Your encouragement will keep us moving forward and constantly improving our service. Looking forward to our next meeting. Have a nice day!
Absolute scam!
Absolute scam!
Ordered a dress for a wedding and the material is made out of swimwear. They refuse to give back a full refund and propose that you keep the trash of a dress and give you 40% back.
The dress is nothing like in the image and it’s poorly done, with really low quality and terrible fabric.
I’ve been asking for a full refund and keep receiving the same email over and over again, probably a chat bot.
The dress came from Spain and the only way that they give you a full refund is if you send it to an address in the US, which shipping cost from my country cost a lot more than the dress itself! Absolutely terrible experience, let’s make this brand disappear.
19 August 2024
Unprompted review
Reply from Jardinvue
Hi dear, we're sorry for the unsatisfied customer experience caused ever. we have been adhering to the principle of customer first, in order to solve your problem, we will contact the exclusive personnel responsible for docking with you, promised to solve the problem for you within 24h, please provide us with the information and keep in touch with us (our email is hi@jardinvue.com) , look forward to your reply.
Have a lovely day!
Hi Contact number and Address
Hi ,
I want to buy on your website, but why don’t you have contact number or an address and just email. And people claiming you scam why do you give email only, which country are you based .
10 August 2024
Unprompted review
Reply from Jardinvue
Hello dear, sorry to disturb you and cause you a bad experience ever.
Most of our warehouse are located in the Southeast of Asia and North America.
You can contact us by email: hi@jardinvue.com or INS/Facebook, which are listed on our website:
https://jardinvue.com/pages/contact-us
Have a lovely day!
Excellent Midi Dress
Nice material. I am 5'3 and the small fits good while the length is too long for me anyway. I had to fixed it but still highly recommend.
5 August 2024
Reply from Jardinvue
Hi, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
Absolutely the nicest company to deal…
Absolutely the nicest company to deal with. I have ordered numerous times as the dresses are beautiful and the quality is high. Dresses tend to run a tad small so order up. When I have had to exchange, it has been a very pleasant and professional experience.
9 July 2024
Unprompted review
Reply from Jardinvue
Hi, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
Great Purchase, bought for my girlfriend!
Very elegant and pretty dress!! They're so comfortable, my girlfriend really liked them and was able to wear them during a trip!! Love them all.
2 August 2024
Reply from Jardinvue
Hi, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
100% SCAMM don’t buy anything
100% SCAMM don’t buy anything, they steal your money. Everything is fake from their site to their social media. Never recieved anything and never saw my money back. Their instagram account is fake. Don’t trust !
1 July 2024
Unprompted review
Reply from Jardinvue
Hello dear, sorry to disturb you and cause you a bad experience ever. In order to provide our customers with a satisfactory service and product, we would like to resolve this matter by reaching out to you. Hope you can keep in touch with us and we promise we would solve it for you in 24h, also you can contact us by email: hi@jardinvue.com or INS.
Have a lovely day!
Thanks for your help and I love the dresses..
Thanks for your help and I love the dresses, customer service is good and dresses I ordered are amazing.
17 July 2024
Reply from Jardinvue
●Hello, we are glad to receive your positive comment and feedback! We are also hoping that all our customers can receive clothes that they are satisfied with and fit well. Looking forward to our next meeting. Have a nice day!
Just don’t risk it!
I made an order of 2 dresses at the cost of 120$ total. I received a dress too small (not true to the size chart of the website) with a horrible smell, very poor quality and overall not as the pictures. It was 60$ but real worth was 10 at best. The other dress was not in the package. I wrote an email to ask where is the second dress and what can I do with what I got to return it. They replied within a day and said the other dress is out of stock and asked if I want to order a bigger size. I answered that I want to return one dress, and cancel the other one and get a full refund. They stopped answering my 4 emails. I had to contact paypal and open a case so that they could answer me. They proposed a full refund of the second dress and 50% of what I got and keep it. I accepted because I preferred loosing just 30$ instead of the full amount. All this in 3 months. They did the refund, but I still Don’t recommend this website. Just don’t risk it. It’s my fault I ordered from shady website… I will remember for the future.
15 July 2024
Unprompted review
Reply from Jardinvue
Hello dear, sorry to disturb you and cause you a bad experience ever. In order to provide our customers with a satisfactory service and product, we would like to resolve this matter by reaching out to you. Hope you can keep in touch with us and we promise we would solve it for you in 24h, also you can contact us by email: hi@jardinvue.com
Have a lovely day!
Total scam
Total scam. They don’t even want to give the address for return and refund. DO NOT order from this site l.
24 July 2024
Unprompted review
Reply from Jardinvue
Hi dear, we're sorry for the unsatisfied customer experience caused ever. we have been adhering to the principle of customer first, in order to solve your problem, we will contact the exclusive personnel responsible for docking with you, promised to solve the problem for you within 24h, please provide us with the information and keep in touch with us (our email is hi@jardinvue.com) , look forward to your reply.
Have a lovely day!
Scammers
Scammers : they scamm people do not buy anything about this website, just look at their instagram account, it’s totally fake, everything is fake. Never recieved any thibk and they won’t give my money back !!!
22 July 2024
Unprompted review
Reply from Jardinvue
Hi dear, we're sorry for the unsatisfied customer experience caused ever. we have been adhering to the principle of customer first, in order to solve your problem, we will contact the exclusive personnel responsible for docking with you, promised to solve the problem for you within 24h, please provide us with the information and keep in touch with us (our email is hi@jardinvue.com) , look forward to your reply.
Have a lovely day!
Horrible experience
I should have read the reviews before shopping on this website. I had the same bad experience as others. Poor material and sizes are off the chart even when I went with real time measurements
I couldn't find a replacement that would fit me and they offered less than half percentage of discount. I now have 2 dresses I can't wear and I spent close to $200 for them. I will never shop on this site again. I hope my review can help others to not be a victim.
13 July 2024
Unprompted review
Reply from Jardinvue
Good day! We're sorry to bother you. We are truly sorry for the bad experience. We sincerely hope that you can give us another chance. In order to provide our customers with satisfactory services and products, we would like to solve this problem by contacting you. You can also use this email to contact us, we will deal with as soon as possible after receipt of the mail and give you a satisfactory answer! Our Email address:hi@jardinvue.com
You can also contact us via INS, we're gladly to help you with your requests, many thanks in advance.
High-Quality Dress & Satisfactory Customer Service
The clothing is of high quality, with careful attention to detail in the craftsmanship. Moreover, the customer service is prompt in their responses and offers highly satisfactory solutions.
So far, I am very pleased.
10 July 2024
Unprompted review
Reply from Jardinvue
Hi, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
Delayed replies, horrible quality of materials..
I have received the items a month later and am very disappointed with the delayed replies of the customer support but most disappointed I am with the quality of the products, it is just horrible and smells very bad 😩.
I wanted to wear the clothes on a very important occasion and now I need to find something else. They are totally not worth the price….
5 July 2024
Unprompted review
Reply from Jardinvue
Hello. We're sorry to bother you. We are truly sorry for the bad experience. We sincerely hope that you can give us another chance. In order to provide our customers with satisfactory services and products, we would like to solve this problem by contacting you. You can also use this email to contact us, we will deal with as soon as possible after receipt of the mail and give you a satisfactory answer! Our Email address:hi@jardinvue.com
You can also contact us via INS, we're gladly to help you with your requests, many thanks in advance.
HUGE HUGE SCAM
HUGE HUGE SCAM
I haven’t received my dress even though it’s been a month!! Awful service they do not answer my emails requesting an update or refund!! do NOT waste your money on them!!!
I wish I had researched this site before buying from them!!!
24 June 2024
Unprompted review
Reply from Jardinvue
Hello. I'm sorry to bother you. We are truly sorry for the bad experience. We sincerely hope that you can give us another chance. In order to provide our customers with satisfactory services and products, we would like to solve this problem by contacting you. You can also use this email to contact us, we will deal with as soon as possible after receipt of the mail and give you a satisfactory answer!
Our Email address:hi@jardinvue.com
Scam on purpose
Scam on purpose. They do not have a returns policy, no address of where to retuen the good and after emailing them several times they avoid to tell me where to return it. Other than this you can get nice dresses but what happens if you need to retuen them?
16 June 2024
Unprompted review
Reply from Jardinvue
Hello. I'm sorry to bother you. We are truly sorry for the bad experience. We sincerely hope that you can give us another chance. In order to provide our customers with satisfactory services and products, we would like to solve this problem by contacting you. You can also use this email to contact us, we will deal with as soon as possible after receipt of the mail and give you a satisfactory answer!
Our Email address:hi@jardinvue.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.