Items arrived quickly but website was not clear that next day delivery was not actually available as the company requires a Days processing.this should be clearer on the website
Company replied
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Review summary
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Reviews shaping this summary
A fantastic, caring company to deal with. Other's could learn from this attention to customer assistance. But I will definitely buy from Japebo in the future. Thanks very much. Mads was extremely he... See more
Company replied
My previous seller went out of business, so I had to swap to Japebo. I have no complaints, the items were dispatched quickly and arrived in a reasonable timeframe.
Company replied
When I contacted customer support for advice, the replies were extremely helpful and friendly. Mads went out of the way to help me. Delivery was extremely quick and the receiver I received has made a... See more
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Company details
About Japebo.ie
Written by the company
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands, including Oticon, Widex, Phonak, Signia, and ReSound.
We understand how important it is that your hearing aid works reliably in everyday life. That’s why we offer a carefully selected range of products to help you maintain and care for your device – ensuring great sound quality and long-term performance. 🔊
🛒 Simple and easy webshop
Our website is designed to make it easy to find the right products. With clear categories,
search functionality, and detailed descriptions, you can quickly find the parts and accessories
that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your delivery every step of the way.
💬 Friendly customer support
Need help choosing the right product? Our support team is always happy to help via email,
both before and after your purchase.
🔒 Safe and flexible shopping
Japebo offers a 90-day return policy, so you can shop with confidence.
⭐ We value all feedback and actively use Trustpilot reviews to improve our service and customer experience.
Why choose Japebo?
Written by the company
- Everything in one place
- At Japebo, you’ll find original spare parts, accessories, and care products for hearing aids from leading brands. We make it easy to find exactly what you need.
- Helpful support when you need it
- Not sure which product is right for you? We’re here to help. Our support team is ready to assist you before and after your purchase.
- Fast dispatch & tracked delivery
- We dispatch orders quickly and provide tracking, so you can follow your delivery.
- Safe and flexible shopping
- We offer a 90-day return policy, so you can shop with confidence. We use customer feedback to continuously improve our service.
Contact info
Fabriksvej 9A, 4200, Slagelse, Denmark
- info@japebo.ie
- japebo.ie
Everything you need for your hearing aid
4.4
Excellent
246 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery reasonably priced
14 March 2025
Reply from Japebo.ie
Thank you for your review! We're glad to hear that you're satisfied with both the fast delivery and the reasonable pricing. We always aim to offer efficient service and great value to our customers.
Thank you for shopping with Japebo, and we look forward to assisting you again in the future!
Best regards,
Johanna, Japebo
Reply from Japebo.ie
Thank you so much for your positive review! We’re thrilled to hear that you found our service fast, efficient, and accurate. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.
If you have any further feedback or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
Johanna, Japebo
Reply from Japebo.ie
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our delivery service and speed. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.
If you have any further feedback or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
Johanna, Japebo
It was painless
16 February 2025
Reply from Japebo.ie
Thank you so much for your feedback! We're thrilled to hear that your experience with us was painless. Our goal is to provide a seamless and enjoyable process for all our customers, and it’s great to know we achieved that for you.
If you have any further comments or need assistance in the future, please don’t hesitate to reach out. We appreciate your support!
Best regards,
Johanna, Japebo
Reply from Japebo.ie
Thank you so much for your kind words! We’re thrilled to hear that you found our website easy to navigate and that you were pleased with our prompt service and delivery. It’s our goal to provide great quality products, and your feedback reassures us that we’re on the right track.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
Johanna, Japebo
Order was quick and straightforward no…
Order was quick and straightforward no waiting
25 February 2025
Reply from Japebo.ie
Thank you for taking the time to share your experience with us! We’re thrilled to hear that your order process was quick and straightforward. Our team works hard to ensure a smooth experience for all our customers, and it’s great to know that we met your expectations.
If you have any further feedback or need assistance with anything else, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
Johanna, Japebo
Met my needs.
12 February 2025
Reply from Japebo.ie
Thank you for taking the time to share your experience with us! We are thrilled to hear that we met your needs. Your satisfaction is our top priority, and it's always rewarding to know that we’ve succeeded in providing you with the service you were looking for.
If you have any further feedback or if there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!
Best regards,
Johanna, Japebo
Delighted with my product and as a…
Delighted with my product and as a first time customer would definitely shop again
5 February 2025
Good service good price and efficient
Good service good price and efficient. Will use them again.
15 January 2025
Very helpful
Very helpful in finding the correct product that I needed. Unfortunately there was a mistake with postage. However, when I contacted the seller it was dealt with quickly. They were honest about the mistake and apologised, quickly sending we the product I ordered. They saw the importance of meeting the customers needs. I would use them again.
23 January 2025
I have used Japebo twice now and I got…
I have used Japebo twice now and I got exactly what I ordered. And fast delivery. Will use again.
12 January 2025
Excellent
For good, quick delivery. I am delighted to get the parts for my hearing aids and all ordered and delivered in less than a week. Thank you
8 January 2025
Genuine product. Swift delivery.
Very happy to be able to get parts for my Phonak hearing aids myself.
Good genuine stock.
Highly recommended.
6 January 2025
Excellent service
5 January 2025
Twice told I had not paid for hearing…
Twice told I had not paid for hearing aid domes, so delivery was cancelled, unbelievable .
The money was paid, no apology given, eventually received domes.
27 December 2024
Reply from Japebo.ie
Dear John,
At 26.11.2024 you placed an order with us, using the payment form: Direct bank transfer - the way that works, is that our financial partner sends you payment information and when they receive payment via bank transfer, they open up your order for shipping. For some reason this order was never paid.
AT 24.12.2024 you placed a new order, you paid that by creditcard, this was immdiately shipped and this is the order you received.
We are extremely happy with your business, but since the bank transfer service is running with another partner, and they never received the payment, the order is eventually cancelled. And this is why you got no appoogies.
Please let us know how we can make this clearer so that the same does not happen again. We are very happy with your busiess, and is eager to make the shopping experience as delightfull as possible.
Thanks
Ian - Japebo
If I could have given a worse review I…
If I could have given a worse review I would as I ordered an item told it was on its way and latest update was that they cancelled my order
4 December 2024
Reply from Japebo.ie
Hi John,
We have sent you quite a few emails in regards to this subject.
Just for everybody else reading on here, John found out that he could configure an information product that we have on the webshop for information about the hearing aids - so that he could order a premium Bernafon hearing aid for 1 euro - these products normally cost 2.500 - 3.500, when we saw this order, we ofcourse cancelled it, and let John know that this was not an order thar we could carry out.
I must admit, we simply cannot believe that you expect us to send you a hearing aid for 1 euro.
Best of wishes for the new year
Ian - Japebo
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