Japanese Taste Reviews 

Ok so I ordered from this site before I read the reviews and got pretty nervous about delivery time. I ordered on July 14th and needed the package delivered before July 31st because many of the items were meant to be gifts. I paid for expedited shipping (6-9 business days) to make sure it could get to me in time with some wiggle room to spare.
On July 17th, my order was still processing so I reached out to their customer service via email and chat. The person on chat was pretty prompt and let me know that my order is being processed and it would be 6-9 business days. He didn't really give me any new information, but I guess there was no new information to give. My email was answered on July 19th with similar information.
I finally got shipment information on the July 22nd, but was still kind of nervous about getting my package in time since it was coming from Japan (I'm in the US). Surprsingly I received the package the next day though (July 23rd)! Well within the 6-9 business days promised.
My items all came nicely wrapped with no damage.
Overall good experience. I think they could really improve their reviews if they added information on processing time during check out. If I had known the 6-9 days included ~5 days of processing time, I think I would have been less nervous about waiting to receive shipping information. Can't really say anything negative besides that. Simon was the customer service rep who helped me over chat and email and he was very patient with me lol

I have placed three orders with this company. I did not have any issue with my first two orders. Shipping was quick and the products arrived in excellent shape. However, there was an issue with my third order placed in June of 2024. I ordered 8 Biore sunscreens. 6 of those were in the current or newest packaging and the manufacture date on the bottles indicated that they were fresh. However, the two Biore Skin Protect Anthlizm Milk sunscreens in my order were very old. The packaging was not the current packaging. The manufacture dates stamped on the bottom of the bottles were 20190107 and 20181218 so these sunscreen were manufactured over 5 years ago. My understanding is that sunscreens are good for 3 years from date of manufacture and these were over 5 years old. I contacted Japanese Taste and they said they would check with Kao. They then told me that Kao said the sunscreens never expire and are good to use as long as they don’t have a foul smell. I know a bit about cosmetic chemistry and would not feel safe using a 5 year old sunscreen. I told the seller this and they said they would check again. They said Kao once again told them the same thing. I threw the sunscreens out. Lesson learned. I will not be doing business with Japanese Taste in the future. I will let the readers of my review decide whether they want to risk getting 5 year old sunscreens by buying from Japanese Taste.

Placed an order which I returned due to extremely high custom fees, which they neglected to mention. They never refunded even one euro from the 85 euros I paid them, with the lame excuse that it cost them more money to get the parcel back! Outrageous! Liars!

So far - bad. 2 days after placing an order get an email asking to confirm "i indeed made the purchase". Do so, get responce that order had not even being worked on. Now is day 4 since making the order, i paid extra for 3-6day delivery, and the order is not shipped. Will chargeback if no response or timely delivery. Will update review if things change.

upd - jul12, still not shipped. Order was placed on July 7, and paid for 3-6day delivery.

upd - jul 21, order received. Promised a refund of the shipping fee, but have not received the refund yet. Updating review from 1 star to 3 because the products were packed really well and arrived perfect.

Order to London, UK. Delivery all good, items all good.

Price is already 2-3 times more than Japan, but it also does NOT include any customs or taxes.

At the end one pays 3-4 times more for the goods.

I would not recommend the site, unless it is the only source of shopping in Japan. There are plenty of sites to assist shopping on Rakuten Japan.

Japan Taste is lowest rating for price and customs taxes that are not explained.

Over charged, didn’t provide promised discount. Worse still sent me an open, used product with half the content missing!!! When I sent emails asking for an explanation they were ignored.

Eventually followed up are refunded the product price which was appreciated

Food is packaged nicely. All products are fresh. Shipping time is usually reasonable. I have ordered several times from them and will continue to do so.

I ordered 2 months ago, after a month they said it will be shipped out soon but I told them to cancel it they refused they said it’s too late to cancel and so I waited but after another week with no update I decided to just dispute it on my bank

I ordered a product. 3 days later they stated it would be shipped in 3 weeks. I told them to cancel and they refused too. I refused package and it was sent back to them. They refused refund still, and I opened dispute with bank.

It’s been more than a month now since I ordered and at first they said wait for 7-19 business days and I did! After a month I emailed again and they said they detected a fraudulent activity on my account, this is my fourth time ordering from them! And bow they’re not responding to my emails and I sent them messages on their fb and insta account.

I suggest to everyone that got scam by this website to file a complain in ftc website so they can investigate them!

We ordered of about 460swiss franks worth of products plus for an express shipment we payed extra money n its been about a month and we havent recived our product when consult to the support team. They just send an reply with a smily face.. its a total scam..

It's a SCAM !!!! They don't have the necessary documents for shipping! Of course, the package is confiscated by customs, and Japanese Taste sends you an email informing you that they will not refund your money!

I’ve ordered from them over half a dozen times and spent thousands. I have never had any complaints. It does take a long time (couple weeks) to get delivered but other than that it’s great

My first experience with this company, utilizing FedEx for shipping, was seamless. However, my second order encountered significant delays and confusion. Despite placing the order promptly, it took 12 days of silence before I contacted them to discover the shipment status. Even more frustrating was the lack of clarity regarding which carrier would be used each time.

As a customer, I expect transparency and options when it comes to choosing carriers. Alternatively, the responsibility should fall on the sender to provide all necessary information for smooth clearance processes, especially for shipments to the USA. Having to hunt down carrier, DHL, details for each product is simply unacceptable.

What's more disappointing is the apparent lack of intention to rectify the situation or offer a refund for the inconvenience caused by their own shortcomings. As a result, I've decided to take my business elsewhere. It's a pity that what started as a promising experience has now soured due to poor communication and service.

I love this page for the products they have, the quality, prices and services are unmatched, for me it is worth paying the taxes in my country for there products the customer service is excellent, and delivered fast, on point always, definitely one of the best pages to order from Japanese brands

I ordered 4 boxes of Royce chocolate covered potato chips and it arrived as promised in original boxes and was the correct product. A few weeks late but all in good taste!
After I placed my order, I read some other nefarious reviews that stated this was not an authentic site I was worried. This worry was verified by the lack of change in the tracking information on the link that was provided by the company website. I assume that because it was arriving from another country using local post it was hard to track? I did also reach out and wrote to their customer service and they sent an email responding “due to the high mailing traffic” (it was before/during the holidays) there would be delays, well many customs checks later… after 5 weeks it arrived.
Sadly I had written a bad review in the interim and now I am trying to correct the matter. The Vietnamese shopper (I noticed the name of the sender) in Japan did an excellent job. I think there may be other shoppers who do not have the same standards as the person who sent my package.
Needless to say, thank you for delivery, assuaging my fears and now I will recommend the company for this product. With a caveat that there will be a delay in shipping.

Its been 3 weeks i havent even received a tracking link. My order must've arrived two weeks ago. SCAM!

I placed my order on 2/9/2024. There were no updates until 3 weeks later, when I received an email from this company that they have fulfilled my order. Shipping took another 3 business days. Item came exactly as expected and was packaged well. However, I ordered cases of dried snacks that were set to expire in 2 months from when I received my items…

After reading other reviews I was hesitant to order here but ended up doing it anyway. Ordered 3th February, received it 8th February. Considering I ordered on a Saturday and they couldn't ship it before Monday 5th and this also has to go through customs but still only took 3 days to be delivered to the other side of the world is amazing. Was shipped with DHL Express to Germany - paid the taxes online. I've read some reviews here of people being upset about having to pay extra which I find kinda funny. You're ordering from Japan, it is YOUR OWN government making you pay import taxes on that. It has nothing to do with Japanese Taste. Maybe read about your country's rules first.

I ordered a parcel on 13.01, they confirmed it to me on 15.01. Until January 29, I had no information about my order. I began to get nervous and wrote to them, they answered me right away. And only at 01.02 I received the parcel tracking number. Today, 02/07 I received the parcel. Packed very carefully, everything is in order. Usually, when I order a parcel, the tracking number is within 3-4 days, so I started writing to them, as a result, everything is fine, so I give them 4 stars. Jelena