Japanese Melody Reviews 

161
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, mentioning that the craftsmanship is truly outstanding and pieces consistently exceed expectations. Many consumers also appreciate the remarkably fast delivery service and the stylish presentation of their orders housed in beautiful wooden cases. However, some customers also noted occasional minor delays with shipping times during busy periods. A few reviewers experienced difficulties with sizing or found that stone dimensions were smaller than expected when ordering online. Despite these minor issues, people remain highly satisfied with their purchases and general interactions.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the beautiful design, excellent... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent craftsmanship and... See more

Delivery service

Customers had positive experiences with delivery_service, consistently highlighting fast shipping times and... See more

Order

Customers consistently note positive experiences with order, highlighting fast shipping and an easy ordering... See more

Customer service

Consumers find customer service to be exceptionally positive and supportive. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bracelet is wonderful quality … above expectations. Only thing I would do differently is I would order a special engraving on the gift box. Box is great but the word I chose “love” was on a small lit... See more

Rated 5 out of 5 stars

I recently purchased an opal and koa wood ring, and I couldn’t be happier with it. The craftsmanship is outstanding. Ring arrived in a nice wooden box, with certificate of craft and matching bracelet,... See more

Company replied

Rated 5 out of 5 stars

Staff was extremely helpful, responsive to my exchange requests and kept me updated on production timelines. I was skeptical because I had not heard of the company before but working with Akira change... See more

Rated 5 out of 5 stars

Bought this for a gift for my Husband and it’s a hit. The bracelet is a great price and great quality. I decided on the (L) size (which is for a little larger than average guy) and I’m glad I did as H... See more

Company replied


Company details

  1. Jewellery Manufacturer

Written by the company

Japanese Melody is a modern jewelry atelier rooted in Japan's timeless philosophy of craft. We create wedding bands and artistic rings that blend acient techniques, rare materials, and quiet beauty, with every piece carrying a sense of meaning.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

161 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.7

All reviews

(161)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm getting constant complements

I'm getting constant complements. It looks amazing in dark, light, and sun light. It is very comfortable, very balanced. You forget it's there. The size it true and accurate. Amazing job I will purchase more. Thank you.

15 April 2025
Rated 4 out of 5 stars

I was shipped the wrong item. Company not responding to my emails

Update to previous one star review: company did eventually respond and claimed that my emails went into spam…. They shipped out the correct item and provided me with a shipping label to return the incorrect item at no charge. I am satisfied with this outcome. Just wish their processing was a bit more timely.

I was shipped the wrong item. I followed the instructions on the website to report the mistake and request resolution. I have not received any response to the emails I have sent.

13 April 2025
Rated 5 out of 5 stars

Missing Ring

Missing Ring
When I received the order one of two rings that I ordered was missing. I contacted the company, and they immediately replaced the missing ring. It is wonderful to deal with an honest on-line company.
By the way, both rings are beautiful and look stunning on my hand!

4 April 2025
Rated 5 out of 5 stars

The rings that I received are exactly…

The rings that I received are exactly as advertised and are very beautiful. My wife and I had been looking for a set of rings that describe us as a couple and these do exactly that. The uniqueness of the rings and the shipment presentation were professional and aesthetic.

25 March 2025
Rated 4 out of 5 stars

The Quality May Be Lacking

First, the ring box was a bit chipped; then, the ring fell out when I opened the box; then, I noticed that a sliver of wood was sticking out of the ring. Is the wooden interior of the ring not polished with a protective coating? My husband is worried about getting the wooden part wet when he washes his hands.

4 March 2025
Rated 5 out of 5 stars

These are beautiful rings

These are beautiful rings! Customer service is fantastic as well. I ordered the wrong size and I was able to easily return them and get the correct sizes.

25 February 2025
Rated 5 out of 5 stars

10/10

My ring came quickly and is absolutely stunning! I would buy from this company again. Fantastic work at reasonable prices

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Whiskey barrel ring

Ordered whiskey barrel wedding band from this company. Delivery took around 5 days. Ring has great quality and I receive many compliments already. Highly recommend Japanese Melody for anybody searching for unique jewellery

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful ring, great service

The first ring I bought for my husband for Christmas was far to large. John had told me he didn't want a ring, but when he saw it, he did. Japanese Melody exchanged it quickly for an appropriate size. The Whiskey Barrel Guitar String ring is beautiful.

24 January 2025

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