Jane Clayton & Co Reviews 

701
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide range of beautiful fabrics and wallpapers, noting that the items arrive quickly and are well packaged for delivery. People also appreciate the convenient and efficient sampling service, stating that the helpful options make choosing materials for home design projects much easier. However, some people mentioned experiencing frustrating delivery delays and slow communication when trying to track orders or resolve shipping issues. A few consumers were also dissatisfied with receiving unexpected charges or encountering strict policies when attempting to return items. Some reviewers noted occasional confusion regarding company names or minor issues with packaging quality upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and presentation, often praising the wonderful... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting fast shipping times and prompt... See more

Order

Users describe ambiguous interactions with order processes, as opinions regarding the ordering experience are... See more

Quality

People report positive experiences with quality, highlighting beautiful, thick materials, stunning designs,... See more

Service

Customers consistently note positive experiences with service, highlighting prompt delivery, fast shipping,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Almost perfect. The Lelivere fabric is 5 stars and arrived quickly considering it was coming from France. Not so happy that when I encountered an issue when placing the order (it was a bank check... See more

Rated 4 out of 5 stars

I actually only orderd a sample of wallpaper which I found to be different and attractive. It came quickly and it's good to see how it might look on the wall if chosen and choose paint colours, fabri... See more

Rated 4 out of 5 stars

Jane Clayton had the wallpaper we had difficulty sourcing in the colourway we wanted. We didnt realise it had been dispatched under another company name which caused confusion but delivery was under 5... See more

Rated 5 out of 5 stars

I ordered several samples if fabric for a bedroom Roman blind. All the fabrics are beautiful,good weight and will make lovely blinds, I'm just now spoilt for choice but will order once I have decided... See more


Company details

  1. Decoration and Interior Design Store
  2. Blinds Shop
  3. Curtain Supplier and Maker
  4. Fabric Store
  5. Rug Store
  6. Wallpaper Store

Written by the company

We’re Jane Clayton & Company - the leading online retailer of designer wallpaper, fabric, rugs and made to measure furnishings.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

701 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(701)

165 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from Jane Clayton and…

Excellent service from Jane Clayton and Co, the fabric was cheaper than John Lewis and Sandersons, a real bargain. It was delivered the next day, beautiful packaged. The samples I ordered came the following day quicker than I was told. I will most definitely be using them again.
The only slight let down was by UPS who delivered prior to the slot they told me.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Flexible to ordering wall paper samples

I wanted to receive some samples of "FARROW & BALL" wall paper patterns to show to a customer.
I live in Denmark, and the dealers in my country could not help me. I contacted Jane Clayton & co.
I entered their very easy and a flexible ordering system they have on the web, and after a day the samples were on their way to me in Denmark.

29 September 2025
Unprompted review
Rated 3 out of 5 stars

Could be much better

I bought 5 rolls of Sanderson wallpaper + the recommended paste. They didn’t have the paste in stock and after some back and forth sent me an alternative but it didn’t arrive in time for my decorator to do the job (despite my specifying when that was) so I had to go out and get some that morning.

Then there was a load more back and forth about sending the replacement paste back which they eventually agreed to cover postage for.

Finally we weren’t able to finish the wallpapering within the specified 30 days return period (some prep work took longer than expected and we’re waiting for decorator to be available again) so we won’t be able to send back the excess. It’s quite pricey wallpaper so expect to be about £140 out of pocket.

To be safe I’d recommend buying from somewhere with a longer return period to avoid this risk.

19 September 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order online with a 5-8…

I placed an order online with a 5-8 delivery lead time. The company confirms an email will be sent when the items are dispatched. To date, some 11 days since I placed my order, I have yet to receive an email confirming my order has been dispatched. My decorator has now left the site and I not be able to finish the works to my house. Very disappointing experience

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Wallpaper and fabric samples

The sample arrived within days and was well presented in a card folder. I have successfully used this service several times for both fabric and wallpaper samples . I have also previously ordered made to measure Roman blinds which were easy to fit and of high quality.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Quick & easy

Easy ordering process, fast delivery & effective communication . Great product too.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Bought a beautiful Harlequin rug from…

Bought a beautiful Harlequin rug from Jane Clayton & Co. Excellent communication with them to ensure it didn’t arrive when we were on holiday and it arrived the day after our return. Looks terrific , very happy. Definitely recommend this company.

9 September 2025
Unprompted review

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