If zero stars were possible, that’s exactly what this place would get. We stayed at The Heim in Manchester (Urbano Apartment) for two nights and it was easily one of the worst accommod... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The apartment was super modern, airy and light with luxe touches as well as being impeccably clean and having everything you might need from wine glasses to a dish washer. Even the bedding felt that s... See more
We stayed in the Midnight Boutique for the May Bank Holiday weekend. We booked at quite short notice so having to download the necessary apps meant acting quick but communication was excellent from... See more
Company replied
Had a brilliant stay, the apartment was beautiful with amazing views! Had everything I needed for my stay. Really comprehensive & easy to follow guides to all aspects of the building provided too. The... See more
Company details
Written by the company
The Heim Residences are a collection of uniquely designed and creatively inspired homes in the heart of Manchester. We offers spaces for living that don’t melt your Monzo, where you can be your true self. It’s where home meets hotel, but with more in-between. Enjoy luxurious comforts such as large cosy beds and indulgent rainfall showers. The Heim is your place to dream, dance, cook, sweat, work, create, connect, taste, and experience in spaces designed to inspire you to embrace every second. Stay for the weekend, or months on end. Eat out, or in in your pyjamas. Present to the board in your underwear, or ignore all calls. Meet friends or make new ones. Order a flat white or a Pina Colada. Go for three courses or a scone. Run a 5k or run a bath. The Heim is your home. We recommend looking at our house rules via our website for full terms & conditions before booking.
Contact info
The Jacksonheim Property Group, 4 Naval Street, Ancoats, M4 6EW, Manchester, United Kingdom
- 0161 726 5059
- enquiries@jacksonheim.co.uk
- jacksonheim.co.uk
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great place for long-term stay
🌟 Great place for a long-term stay
We stayed in the apartment for 4 months and were very happy with everything. The space is beautifully designed — stylish, cozy, and thoughtfully arranged. The cleanliness was absolutely impeccable from day one.
A big thank you to Kevin and Teresa — they were incredibly kind, always available, and made sure our stay was as comfortable as possible.
The building is modern and well-maintained, with a welcoming lobby and a concierge — it feels safe and well cared for. There’s also a 24/7 gym and a private terrace available to residents, which was a great bonus.
We also really enjoyed the area — great location with plenty of cafes, shops, and useful places nearby.
We truly loved our stay — would definitely come back and highly recommend this place to others!
It was great what I saw online is what…
It was great what I saw online is what I got.
The staffs where so helpful especially kelvin each time I put a call through. I had a nice time. Will definitely visit again
Had a lovely stay at this apartment and…
Had a lovely stay at this apartment and everything was neat and well maintained! Location is also very great and central. Kevin was very helpful with any queries I had and his service was excellent!
I had a wonderful experience staying at…
I had a wonderful experience staying at this apartment! Everything was incredibly nice and neat, from the moment I walked in. The place was spotless and clearly very well maintained.
What really stood out to me was the beautiful interior—the decor was modern yet cozy, with thoughtful touches that made the space feel both elegant and welcoming. The furniture was stylish and comfortable, and the lighting gave the whole apartment a warm, inviting atmosphere.
It’s obvious that a lot of care and attention has gone into making this apartment a comfortable and visually pleasing space. I would definitely recommend it to anyone looking for a clean, well-kept, and beautifully designed place to stay.
Exactly as Described – Great Hosts!
I had a wonderful stay at The Heim Residences! The apartment was clean, comfortable, and exactly as described. Theresa and Kevin were fantastic hosts—responsive, thoughtful, and genuinely committed to making sure everything went smoothly. The team were quick to respond and went out of their way to assist, including setting up the sofa bed for our group. Their professionalism and warmth really made a difference. I’d happily stay here again and highly recommend it to anyone visiting the area.
Thank you, Theresa & Kevin!
Such good vibes
Very clean & comforting
I must commend your services. I stayed for 9 days from the 28th of March to the 5th of April. The apartment was not only sparkling clean but very beautiful with the pictures. The bathroom was so beautiful. And to talk bout the services? I must mention Theresa cos she was always ready to help & assist. My stay here was awesome. I’ll definitely come back.
Kevin and Aimee couldn’t have been…
Kevin and Aimee couldn’t have been better. There was an issue with the availability of the apartment and they both went above and beyond to make sure our experience was as good as it can be. They were in person, supporting and always available on the phone .
Couldn’t recommend more.
Thanks guys.
Heim Residences offer amazing short stay apartments in Manchester
During my recent visits to Manchester, I have utilised Heim Residences on multiple occasions. They provide a range of aesthetically pleasing apartments situated in the center of the city. Both Theresa and Kevin are readily available to assist with concierge requests and address any concerns that may arise, although I have never encountered any issues. The overall cost for several days is more affordable compared to a hotel, while also offering the advantage of greater living space. I highly recommend considering Heim Residences for your accommodation needs.
Place was amazing very spacious!
Place was amazing very spacious!
Theresa & Kevin were great and easy to contact!!
My stay at The Heim from 05/03/25 to…
My stay at The Heim from 05/03/25 to 10/03/25 was absolutely exceptional—couldn’t have gone any better. Having stayed at The Heim previously last October, the fact that I chose to book another apartment speaks volumes.
This time, I stayed in the Greenharus specifically for my birthday. From the moment I arrived, the team had everything perfectly arranged. I was completely blown away by the amazing space. From the sleek kitchen countertops to the beautifully designed bedrooms, I was in awe of how stunning the apartment was. It’s the little touches that really make a difference—such as the neatly arranged towels and the thoughtful birthday card waiting for me upon arrival.
The location was ideal, offering easy access to and from the town center with no hassle. The instructions for getting into the apartment were clear and straightforward—no fuss whatsoever.
A massive thank you to Theresa and Kevin for making my time in Manchester so special and seamless. I can’t wait to book again in the summer.
Had a great stay
Had a great stay. Kevin and Theresa were great to book with. The place was a great location. Very clean and modern. Highly recommend.
Good place to stay,Had a wonderful ti
Good place to stay,Had a wonderful time , enjoyed the comfort , industrial ambience and above all the privacy and security measures . The Host was very helpful
and friendly .instructions were clear
The Omnia apartment was everything and more…
The Omnia apartment was everything we hoped for and more! It comfortably slept 12 of us. All the facilities were fantastic. The coded entry system was easy and so much better than having to remember keys. Communication was also great from Theresa and Mike, lots of check ins via email and a call before our arrival made me feel like we had help if at needed it.
All the bathrooms had illuminated mirrors, the furnishings made it feel like a home from home. The coffee machine with pods, the wine fridge, dishwasher, nice cutlery, wine glasses, towels, toiletries etc all just made our stay that little bit more special. The offer to dispose of perishables at the end was a nice touch too.
We paid a damages deposit of £250 which I was a little nervous over as sometimes you’re not sure if you’ll be swindled, but I needn’t have worried. I was emailed within the day of checkout from Theresa with a lovely email and to say the money will be released/returned. So lovely to have that personal interaction about our experience at Omnia. The people of Manchester were amazing!
I would definitely recommend a visit and The Heim Apartments. We’ll definitely be back!
Nice apartment
Nice apartment, clean, easy communication with hosts Theresa & Kevin
Great Stay And Great Hosts
Great Stay at the HEIM RESIDENCE. Kevin and Theresa were great hosts. I wouldn't complain about anything. The location is within walking distance of the city centre. Stayed for my anniversary at the Mechanica. Very nice and cosy apartment. Would definitely recommend it. Will definitely be back
Lovely apartment and clean and really…
Lovely apartment and clean and really helpful staff to assist with any queries. Theresa and Kevin are polite and helpful staff would definitely stay again.
Have stayed at there apartments a…
Have stayed at there apartments a couple of time and they are amazing, finished to a very high standard! The service provided by Kevin and the team is outstanding catering for our needs and even going above and beyond!
Thank you for a great experience will defo be coming back again
Will be booking again!!
Theresa was a great help to us, stunning accommodation that we couldn't fault - they couldn't do enough for us and will be booking again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








