Probably the best trip we have ever taken thanks to the planning of David and Robynne and the ground crew in Kenya. Sarara Treehouses, Borana Lodge and Wilderness Mara were all fantastic in location,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chloe, Rachel and Rahma from Jacada organized us again such a truly amazing and authentic adventure through Malaysia (KL and Borneo) and the Komodo Islands. We loved every moment of it: from looking a... See more
Jacada planned our incredible family trip to Peru. Every single detail - from flights to hotels, guides to transport - was planned perfectly. They were so responsive, and adapted everything to suit... See more
Company replied
Working with the Jacada team, especially Sara, made the trip completely stress free. From being met at the airport, throughout the trip, to being dropped at the airport to say goodbye, we didn't have... See more
Company replied
Company details
About Jacada Travel
Written by the company
At Jacada Travel we specialise in tailor-made luxury travel. Our guests benefit from the expertise and knowledge of our travel designers, who create authentic, uplifting experiences that are made just for you.
Let us inspire you
Experts in Travel Your interests and passions make you unique, and we want to hear all about them. Our expertise covers everything from the best restaurants in town, to what’s happening with critical conservation projects. Understanding what matters to you means we can create a trip completely personalised, suiting you perfectly.
Unforgettable Connections It’s the spontaneous moments of genuine human connection that make a trip truly unforgettable. Meet with our passionate and knowledge guides to create your own memorable travel moments. We’ve cultivated meaningful and long-lasting relationships with our teams on the ground all over the globe: meet them and become immersed in their worlds.
Seamless Travel and Support Enjoy every moment of your trip, be fully present and let us handle the intricate details, necessary logistics, in-country support and magical elements. Experience seamless travel from start to finish as we take care of every detail with our flexible, caring and meticulous approach to travel planning. You just need to focus on making memories.
Our Pre-Travel Experience Once you’ve booked, you’ll meet your personal concierge, dedicated to the finer details of your trip. You’ll feel the extra layer of support as they use their specialist knowledge and established relationships with restaurants, spas, hotels and more to elevate your experience, both before and during your trip.
Responsible Travel Your trip will play a part in our wider conservation initiatives, helping to preserve the wild spaces, culture and wildlife you’re experiencing for future generations. You’ll be able to enjoy complete luxury, whilst knowing that you’re supporting the destination you’re in.
Travel with Peace of Mind By travelling with Jacada, you’re able to travel with Peace of Mind. We’ll take the stress out of travel with our advice, expert planning and full support throughout your trip. All you need to do is sit back, relax and enjoy the trip you’ve been waiting for.
Let us inspire you
Experts in Travel Your interests and passions make you unique, and we want to hear all about them. Our expertise covers everything from the best restaurants in town, to what’s happening with critical conservation projects. Understanding what matters to you means we can create a trip completely personalised, suiting you perfectly.
Unforgettable Connections It’s the spontaneous moments of genuine human connection that make a trip truly unforgettable. Meet with our passionate and knowledge guides to create your own memorable travel moments. We’ve cultivated meaningful and long-lasting relationships with our teams on the ground all over the globe: meet them and become immersed in their worlds.
Seamless Travel and Support Enjoy every moment of your trip, be fully present and let us handle the intricate details, necessary logistics, in-country support and magical elements. Experience seamless travel from start to finish as we take care of every detail with our flexible, caring and meticulous approach to travel planning. You just need to focus on making memories.
Our Pre-Travel Experience Once you’ve booked, you’ll meet your personal concierge, dedicated to the finer details of your trip. You’ll feel the extra layer of support as they use their specialist knowledge and established relationships with restaurants, spas, hotels and more to elevate your experience, both before and during your trip.
Responsible Travel Your trip will play a part in our wider conservation initiatives, helping to preserve the wild spaces, culture and wildlife you’re experiencing for future generations. You’ll be able to enjoy complete luxury, whilst knowing that you’re supporting the destination you’re in.
Travel with Peace of Mind By travelling with Jacada, you’re able to travel with Peace of Mind. We’ll take the stress out of travel with our advice, expert planning and full support throughout your trip. All you need to do is sit back, relax and enjoy the trip you’ve been waiting for.
Inspired Luxury Travel to Africa, Asia, Latin America, Europe, Indian Subcontinent, Australasia, South Pacific, the Polar Regions and the Middle East and Silk Route.
Written by the company
- We create your perfect trip by listening to you
- When we understand your dreams, we build your ideal bespoke trip; honeymoon, family adventure or annual vacation. Each of us has in-depth experience in each country, and we combine our enthusiasm with an outsider's perspective on local ways, and that's how we ensure you get the exciting and hitch-free trip you deserve.
- Our experts take care of you in every detail
- Our travel professionals and local experts do all the hard work, so you get the most from your time off. We arrange every detail of your trip, from accommodation to private transfers and tours. When you’re there, our exceptional local guides are on hand 24 hours a day. They sort out snags and try to accommodate any extras and changes, or even arrange tickets for the opera, or a place to land your helicopter.
- Hotels and lodges that you'll love
- You can choose to enjoy local hospitality at true boutique hotels with character and charm, indulge in the opulence and unashamed luxury of the grandest Safari Lodges, or to become part of the family at authentic estancias and ranches. We’ve checked them all out in person, so we can help pick the ones right for you.
- Take things at your own pace
- All the trips we organise are private, so you can spend as much time as you like at each destination. Get up early, stay out late, take time over sight-seeing or dinner – it’s up to you. Your guide and driver will ensure you get the trip you want.
- Enjoy private, authentic travel
- Would you like to discover exotic wildlife, big game wildlife, ancient civilisations, or modern culture? Do you want to relax on uncrowded beaches or get immersed in local life? Our guides are passionate experts who can take you to places no guidebook mentions – and make sure you see the big name sites without the big crowds.
- Total financial protection
- We guarantee that your trip is fully protected. For our UK clients, all the flight-inclusive holidays departing from the UK are financially protected by the ATOL scheme. Upon payment, you will be supplied with an ATOL Certificate.
Contact info
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nepal and Bhutan - Customized Itinerary
Jacada planned an amazing trip for us to Nepal and Bhutan. The itinerary was personalized to our preferences, with some unexpected gems like a healing bows session in Kathmandu, Nepal, and an awesome bike ride in Thimphu, Bhutan. Tigers Nest hike in Paro, Bhutan was beautiful.
21 April 2026
Reply from Jacada Travel
Dear Kelly and John,
Thank you so much for taking the time to share such a wonderful review of your journey through Nepal and Bhutan!
We know how much you both value authentic, immersive travel, and we are absolutely thrilled that the healing bowl session and the cycling tour in Thimphu were such unexpected gems for you. It is also fantastic to hear that the beautiful hike up to the iconic Tiger's Nest monastery in Paro was so rewarding for your active travel style.
We loved working with you to curate this customised itinerary, and we sincerely hope to welcome you both on another unforgettable adventure in the future.
Best wishes,
Rachel & Jessica
Jacada and our travel designer Rosie created the most amazing and memorable trip for us to Morrocco
Rosie curated our trip to Morocco. During the planning we felt like she just "got us" when planning our excursions. From fun adventures like making tam tam drums to cooking classes, lunch with a Berber family - all of our experiences were so cool and well thought out. Everything was perfectly executed and the driver and guides were really top notch. Working with a company like Jacada and specialists like Rosie and Grace really makes a huge difference - they have the experience and local knowledge to provide travelers with amazing accommodations, unique experiences and amazing suggestions for dining experiences. We have already booked another trip with Jacada to Southeast Asia in early 2027.
16 April 2026
Reply from Jacada Travel
Dear Ann,
Thank you for such a lovely review! This trip was in the works for a long time, and we are so glad that you had a wonderful time and experienced the true Morocco. We can't wait to hear all about your Southeast Asia adventure when you're back.
Our best wishes,
Rosie & Grace
Jacada has nailed it on all 3 of our…
Jacada has nailed it on all 3 of our trips they’ve planned! From the beautiful hotels they select, well thought out itineraries, professional and fun guides, and so much more we are always confident that they will put together a trip that is just what we are hoping for! The team is readily available and flexible whenever we’ve needed and truly listen to our input which makes for very memorable, and maybe most importantly, stress free traveling! Thanks again Jacada… we look forward to working with you again!
16 May 2026
Reply from Jacada Travel
Hi Kristin & Klaus,
We are incredibly grateful for your loyalty and for sharing such kind words about your experiences with Jacada. On a personal note, I am so pleased to have been part of the planning process for two of your three trips. It has been an absolute privilege helping to craft those memories for you.
Listening to your input and turning it into a seamless, stress-free reality is exactly what we aim for. Thank you again for your trust, and I look forward to working together on many more memorable travels in the future.
Best wishes,
Murray & Rita
Perfect Paris
The hotel Meg recommended was perfect. Its location in the Places des Voges was wonderful. Our private tour of Notre Dame with one of the master sculptors is something we will never forget.
14 May 2026
Reply from Jacada Travel
Dear Sarah,
Thank you for your kind words. We are so happy you had an amazing time in Paris and are excited to help plan your next getaway.
All the best,
Meg & Sabina
Japan trip
Plan - they managed to get the spirit of what I was asking for and were flexible to make changes until the last minute
Execution - the crew on the ground was professional and well versed. The hotels recommended were great but they need to update their 'happening' restaurant list
8 April 2026
Reply from Jacada Travel
Dear Rami,
Thank you so much for taking the time to share your review of your trip to Japan, and for trusting us with your travel plans!
It was an absolute pleasure for us to organise the Japan Foodie Explorer itinerary for you, Dorit, Hagar and Adi. We loved working with you to capture the exact spirit of what you were asking for, and we are thrilled to hear that our on-the-ground crew provided such a professional experience alongside great hotel stays.
We also truly appreciate your honest feedback regarding the dining options, and we will certainly use it to update our list of happening restaurants. We hope to welcome your family on another incredible adventure in the future!
Best wishes,
Keith & Jessica
Amazing African Visit
David did an outstanding job curating our 8-day African adventure, which included game drives during our stay at Londolozi Camp and a spectacular helicopter flight over Victoria Falls. His advice and assistance prior to and throughout our visit was spot on. He made Jacada the best of a total of four tours of Africa with four different tour operators. All were good, but David put Jacada over the top. Highly recommended.
27 April 2026
Anniversary trip!
My husband had them plan our 25th anniversary trip to Scandinavia and BOY did it deliver. We have traveled extensively over our years together and this was easily one of our top trips of all times. Many of the excursions we did were private and we enjoyed how on each and every one we were taken care of to the fullest! Hotel accommodations were lovely, restaurants recommended were on point and they pay special attention to what your goals are with where you are traveling while also finding ways to educate you about the area. You also get a very detailed itinerary which makes it so easy to see what is coming up next. We will definitely use them again.
11 May 2026
Reply from Jacada Travel
Dear Sandra and Terry,
Thank you so much for the incredible review! We are absolutely thrilled to hear that your Scandinavia trip ranks among your all-time favourites, especially given your extensive travels!
It was a true pleasure putting this together for you and we can't wait to help you plan your next unforgettable adventure whenever you're ready.
Best wishes,
Meg & Symmone
An absolutely amazing trip from start…
An absolutely amazing trip from start to finish. Luisa and Symmone planned the perfect itinerary, selected the most beautiful hotels and planned every last detail so we didn’t have to worry about a thing. So many wonderful family memories created thanks to this amazing team! We will be back for future travel❤️
12 May 2026
Reply from Jacada Travel
Dear Christa,
Thank you so much for such a glowing review! Symmone and I are absolutely thrilled to hear that your trip was amazing.
Our aim is always to handle every last detail so you don't have to worry about a thing. Knowing that we were able to help you create such wonderful family memories truly means the world to both of us. It was an absolute joy to put together the perfect itinerary and select those beautiful hotels for your family to enjoy.
Thank you for trusting us with your travel plans. Whenever you are ready to start dreaming up your next adventure, please don't hesitate to reach out. We would be delighted to help you plan again, and we can't wait to welcome you back!
Best wishes,
Luisa & Symmone
A Honeymoon that exceeded all expectations
I used Jacada to plan my honeymoon and wow did they exceed ALL my expectations. Every touchpoint from start to finish- was handled with care, and no detail went unnoticed. The team planning the trip was extremely knowledgable, and the team on the ground made sure we didn't have to lift a finger. Absolulely every part of our trip was amazing, and I can't thank the Jacada team enough for planning the trip of a lifetime. Jacada Travel was my first time using a travel agency- and I can't wait to plan the next one!! Highly recommend booking a trip with Jacada!! Thank you especially to Chloe and Kam for all your hard work over the past months to make this trip unforgettable.
11 May 2026
Reply from Jacada Travel
Dear Alex,
Reading this absolutely made my day! Thank you so much for taking the time to share such a beautiful review of your honeymoon.
It was an absolute joy working with you over the past few months to design this itinerary. From our very first conversations, my main goal was to make sure every single day felt uniquely yours and worthy of such a milestone trip. I am so thrilled to hear that our on-ground team executed everything seamlessly, letting you both just relax, take in the incredible views, and completely immerse yourselves in the journey.
Knowing that every single stop exceeded your expectations and that you came home with the trip of a lifetime is the ultimate reward for us.
Congratulations again on your marriage and this amazing new chapter! Whenever you are ready to dust off the passports and design your next unforgettable journey, Kamo and I will be right here and ready to help.
Best wishes,
Chloe
When I began my search to go on Safari
When I began my search to go on Safari, I knew I wouldn't be able to plan my trip as usual and would need to use an expert travel-planning company. I came across Jacada, and man, am I glad I did. From the expertise and information for planning to the recommendations for lodges, I felt at ease about the whole process. This team knows their stuff and, more importantly, was available to answer any questions from start to finish. If you are planning any safari trip, definitely use this team!! It made our holiday seamless and smooth. Even when I got a stomach bug on the trip, they had a medical doctor available to give me medicine and help diagnose me. Their on-call 24/7 team was truly available to help 24/7.
Any future trip to Africa will definitely be booked through Jacada!
24 April 2026
Reply from Jacada Travel
Dear Erin,
Thank you so much for this lovely review - it honestly means so much to read. Safari is such a special experience, but I completely understand how daunting it can feel to plan at first, especially when travelling somewhere so different and wanting everything to go smoothly. I’m so glad you found us and that we could help make the entire process feel easy, exciting and stress-free from the very beginning.
Hearing that you felt supported throughout your journey is exactly what I hope for each and every one of my clients. Even when unexpected moments happen while travelling, like falling ill, we always want you to feel fully looked after and never alone - so I’m really pleased our on the ground team could step in quickly and help when you needed it most! Africa has a way of capturing your heart, doesn’t it? I’m absolutely thrilled your safari experience left such a lasting impression, and I would be so excited to help you plan your next adventure on the continent whenever you’re ready.
Thank you again for placing your trust in us - it was truly a pleasure to be part of your journey and I look forward to catching up soon.
Warmest wishes,
Chloe
Exceptionably curated & guided south Africa trip
Our Jacada travel designer, Chloe Ainscow, listened to our interests and tailored a once in a life time trip to southern Africa that more than met our expectations. The accommodations, food and pacing of the trip were excellent. But more than anything it was the caring and knowledgeable Wilderness guides, Randall at Cape Town, Ben at Linkwasha, Faidon at Ruckomechi and Willard at Toka Leya that made the trip exceptionable.
26 April 2026
Reply from Jacada Travel
Dear Richard,
Thank you so much for your incredibly kind words - reading this truly made my day. It was such a pleasure getting to know you both and curating this journey through southern Africa with your interests and travel style in mind, so hearing that it became a once-in-a-lifetime experience for you means the world to me. I’m so happy the balance and pacing of the trip felt just right and that you enjoyed the camps, food and overall experience so fully!
What always makes these journeys most special, though, are the people you meet along the way, and I couldn’t agree more about the incredible guides who looked after you throughout your adventure. All of the guides you had are such special people, and I know they’ll be deeply touched to hear how much of an impact they had on your trip. I’ll make sure your lovely feedback is shared with them and the Wilderness team. Thank you again for trusting me and Jacada with such an important journey. It was a genuine joy to help bring it to life for you, and I truly hope this was just the first of many adventures we’ll plan together!
Warmest wishes,
Chloe
Jacada delivers a fantastic travel experience!
Jacada arranged a fabulous trip to Scotland for me and my family, including my 8 year old grandson. They tailored the journey precisely to our interests and hobbies, finding unique and out of the way experiences for us, such as learning to weave, visiting a working sheep farm, a bagpipe lesson, an afternoon with a local storyteller. Their guide/driver was fantastic; she really "made" the trip.
I know Jacada trips are expensive, but they are entirely worth it. I was relieved of my usual role as travel organizer. They arranged far more interesting activities than I would have known about. The hotels were gorgeous. All in all, I highly recommend Jacada.
16 April 2026
Reply from Jacada Travel
Dear Nancy,
Thank you so much for taking the time to leave such a beautiful review! It was an absolute pleasure working with you to plan this trip to Scotland, and I am so thrilled to hear that it was such a success for the whole family.
We had so much fun putting together those unique experiences for you - from the weaving and the sheep farm to the bagpipe lesson and the local storyteller. Hearing that Wesley and the rest of the family enjoyed those out-of-the-way moments truly makes my day. I will also be sure to pass along your incredibly kind words to your guide; she was delighted to host you all, and I'm so glad she made the journey extra special.
Thank you for trusting us to take over the travel organizer reins so you could just relax and enjoy the gorgeous hotels and scenery. You were absolutely lovely to work with, and whenever you and the family are ready for your next adventure, I would love to help you plan it!
Warmest wishes,
Dan & Sabina
Flawless and Amazing trip to Peru
Jacada has planned 2 of our trips to central and South America. We were so impressed with James and Carlos on our first trip to Mexico and Guatemala that it was a no brainer to have them plan our trip to Peru. They get the big and the little details right every time. Their relationship with the “on the ground” tour companies are superb. The planning phase was orchestrated by James. He determined our interests and got us to reveal the goals and types of experiences we were looking for. Carlos executes the plan with our bookings, hotels, airport assistance, tours and restaurant reservations. Our experience was flawless. Everything went smoothly so we could immerse ourselves into our travel experience. We totally recommend Jacada and James and Carlos for an unbeatable trip.
16 April 2026
Reply from Jacada Travel
Hi Steve,
It was such a pleasure working with you to bring your and Andrea's dream bucket-list trip to life! I hope you brought back some fantastic new recipes from Peru to add to your collection from Mexico. I can’t wait to hear all about them! and I’m already looking forward to planning your next South American getaway in the near future.
Best wishes,
James
An excellent travel company
Really good organisation, thorough documentation, excellent on-the-ground teams and good communications before, during and after the travel event.
5 April 2026
Reply from Jacada Travel
Hey Tony,
Thank you for leaving us a review about your time aboard the Aqua Blu and exploring Indonesia. We really appreciate the feedback that you provided and we are chuffed that you got to explore such a stunning part of Indonesia with the Aqua Blu Crew!
We are excited to continue our partnership and help create more memories for you with Jacada.
Best wishes,
David + Gita
They listen
From the planning with David to the actual travel, everything was tailored to our wishes.
27 March 2026
Reply from Jacada Travel
Hey Tomi,
I'm super glad that you enjoyed working with me as much as we enjoyed working with you. Thank you again for trusting Jacada with your adventures in New Zealand. I also loved that we made Brian enjoy it!
I look forward to working together on some future travel plans when the time comes.
Speak soon,
David & Cathy
TRIP WAS WELL ORGANIZED
TRIP WAS WELL ORGANIZED. ALL AGENTS WERE POLITE AND PROFESSIONAL, TIMELY. GOOD CHOICE OF HOTELS AND OTHER ACTIVITIES.
23 April 2026
Reply from Jacada Travel
Dear Jorge, Maggie, Mara and José,
Thank you so much for your kind words and for this great review. It was a real pleasure helping you put together another journey, and we're so pleased to hear that you felt everything was well organized. We hope Vietnam, Cambodia and Thailand each left you with their own special memories.
Thank you again for travelling with us, and we look forward to helping you plan many more trips in the years to come.
Best wishes,
Rachel & Rahma
Fantastic experience
We had such a great experience working with Leanne A. and Gita W. on our trip to Japan and Korea. They had great attention to detail, and were incredibly responsive. We had a really special, curated vacation, and the logistics were seamless, which made it all feel very smooth.
20 April 2026
Reply from Jacada Travel
Dear Kelsey & Bill,
Thank you so much for taking the time to write this review for your adventure to Japan and South Korea! It was wonderful to work with you to create a vacation with moved at a pace you enjoy, with fun local activities to help you explore the cities and culture.
Gita and I loved working with you, and we are so pleased that you loved your experience with us.
Warm regards,
Leanne & Gita
Jacada handled all the details for our…
Jacada handled all the details for our trip to Peru. We didn't have to worry about a thing. We wanted to see Machu Picchu and the Amazon, but Jacada made sure we saw a lot more and met some wonderful people. We stayed at amazing hotels. We met some local rural people and had a traditional meal. We loved our food tour and chocolate and coffee shop visits. Our guides were great, so helpful and warm. We enjoyed our trip very much. We have already booked our next adventure with Jacada.
23 April 2026
Amazing Bolivian Adventure!
We used Jacada to plan our trip to Bolivia. It was incredible! Everything was flawless from the moment we booked until the end of the trip when they dropped us off. We had amazing tours of La Paz, Lake Titicaca, the Uyuni Salt Flats (I'm still reeling over what we saw there, truly life changing), and Santa Cruz. Our tour guides were knowledgeable and fun. Our hotels, especially the salt hotel in Uyuni, captured the local cultural feel we were looking for. The food was amazing. I just can't say enough about how wonderful the team was. My birthday was during the trip, and before we left I had asked if they could add a few museums onto the itinerary for the day. No problem, they fit everything in with ease. I will definitely use them again!
10 April 2026
Most enjoyable trip with toddler
We had a very wonderful 2-week family trip in New Zealand designed by Charlie and Rahma. Traveling with two toddlers is never an easy thing, but Charlie and Raham organized everything smoothly. Kids, my husband and I had a great time without too much stress. Private guided tours during the trip defintly is the highlight.
23 April 2026
Reply from Jacada Travel
Dear Lisa,
It was a pleasure to create a trip that could be enjoyed by the whole family and so great to know that your private touring added to the stress-free experience. We cant wait for you to travel with us again to Australia for your much needed adult time away!
Best wishes,
Charlie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.